I got a call from the president's office in response to my complaint to the CRTC. She said that the four other people I talked to at Rogers, including the head of sales and another person at the president's office were wrong. The $25 digital cable TV starter package is available to everyone and no additional services must be purchased in order to get it. How to interpret this?
Is it just a case of major incompetence? Is it instead a situation in which Rogers' employees are deliberately misleading customers in order to increase revenue? Call me cynical but I would bet on the latter.
Of course, maybe the most recent answer I got is wrong and Rogers will continue to tell people they can't have the basic package. It's quite a muddled situation from a company that one would hope would do better.