I seriously think, timing sucks. I haven't even had the chance to pay the third bill.
Can you hear my thoughts on what I should do?
Upcoming change to your Ignite Bundle service
With our Ignite Bundle services, we’re committed to delivering dependable WiFi throughout your home and next-generation TV technology to deliver you the best entertainment experience. We’re continually investing in our network to provide quality service and capacity to help enhance your digital life. While we try to minimize the impact on our customers, we occasionally make changes to some of our rates.
Here’s how this change will affect you:
On the date of your first bill after October 19, 2020, the monthly service fee for your Ignite Bundle will increase by $6 plus taxes. For your current rate, please refer to your most recent bill.
If you currently have a discount off your monthly rate, this discount will still apply to the new rate until your promotional period ends. If you’d like an updated Residential Service Agreement after this change takes effect, please call or chat with us at that time by visiting rogers.com/contactus and clicking on General Inquiries. The rest of your Ignite Bundle will remain the same. This change is made in accordance with the CRTC Internet and Television Service Provider Codes.
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President, Connected Home Services
Thanks for joining us in the Rogers community and congrats on your first post with us! 🙂
Putting your money where it matters is definitely important. Sometimes it can be tough to determine needs from wants while balancing your budget, so I get where you are coming from. If you are currently on the fence with whether or not to keep your TV and home phone going, we can help with that!
Please send us a Private Message @CommunityHelps so we can see what options are available to meet your needs and then we can go from there! For more information on how our Private Messaging system works, please check out our blog.
Seriously, I have a one year contract. These telecoms think that a contract is not a contract and they can do as they please. So no email or notice of change, I had to look it up on the internet. Roger, Bell and Telus, they all suck. We need regulations. Let me guess, they are blaming CRTC. But in fact they probably applied for an increase. and the timing sucks, when we are stuck in our homes and for those of us that are alone, it really sucks.
Rogers typically provides you notification of a price increase at least 2 months before it takes effect. Have a look at your August invoice - It's usually in the very last section.
What I find peculiar is they remove the notification from all subsequent invoices.
While I havent specifically looked for this increase, generally in the past 95% of the time, the price increase or change was listed in the bill itself.
Now, especially with all billing pretty much all has gone digital, most people are not looking at ALL the details on their bill unless there is a price change/charge they are not expecting.
While I have seen I think once when i have gone in to one of the sections (say TV) and there was a notification box on some change there.. not sure if that is always the case.
I know that these changes in the past, were always in the 'bill proper' so to speak, the paper bill, or the digital version. They likely would be viewable in the PDF version of the bill.
That being said... not everyone looks at that.. and these changes should be FRONT AND CENTER when you go into the myrogers section.
(as I have been here long enough.. that even when people were getting the paper bill primarily.. a good portion were STILL not checking the full details of the bill. For almost 2 years they were announcing the cut off of Analog TV. Yet almost daily there were people coming on here completely blindsided by the cut off)
1. Rogers never notify their customers about any price change, they just apply it. (for the 2nd time)
2. Please show some Canadian values and learn for the Hydro companies.
1. As mentioned before, Rogers always lists the price changes a few months before the change comes into effect. For me this was in my August bill. The announcements were included just following the relevant sections of the bill; for example after the TV section, then after the Internet section and then after the Home Phone section. For some people, no amount of notice is enough, whether it's in the bill or on the website.
2. The Hydro companies aren't doing anything. It's the provincial government that is subsidizing the hydro bills with "rebates" that are lowering the hydro bills. They are taking your tax dollars and moving money from your left pocket to your right pocket. Most people (taxpayers) are actually no further ahead. It's all sleight of hand.