Account Support, MyRogers & Additional Services Knowledge Base

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  Still receiving a paper version of your Rogers bill? Consider going paperless with online billing.   You’ll reduce paper waste, save time and have access to your last 18 months of bills. Plus, Rogers has just launched an easy-to-read enhanced e-bill with improved navigation.     Here’s how to go paperless:   Log into My Rogers at   rogers.com   (or register now if you haven’t already). Once logged in select   Profile. Now click the Bills & Payments tab, then under the Bill Summary > Bill Type, click   Change. Select the account(s) to be added to online billing. Accept the terms and conditions and click   Enroll. Now, you’ll get an email each month when your bill is available.
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  Hey Community,   With Rogers NHL LIVE, you’re able to catch every out-of-market and national game during the season, including the Stanley Cup® Playoffs. That means that you can choose the coverage you want with home or away broadcasts and   stream over 1,000 live regular season NHL games   in high definition. Rogers customers can catch the action from different  GamePlus™ camera angles with simultaneous multi-camera viewing   and enjoy the action on the big screen with Apple TV, Xbox One, PlayStation 3, PlayStation 4, Roku. You can also use your laptop, tablet or smartphone and your home Wi-Fi network, stream to your screen of choice with Google Chromecast.   PLUS: If you subscribe to Sportsnet™, TSN, RDS and TVA Sports as part of your TV package, you also get access to   those in-market games on Rogers NHL LIVE™.   Want to follow more than one game? Enjoy multi-game viewing (up to 4 games) using split-screen and quad-screen on your PC or laptop.   Watch or Listen On-the-Go Watch live games on your laptop, smartphone, or tablet when travelling in or outside of Canada (subject to local blackout restrictions). Listen anywhere to live game audio through your car stereo or smartphone. Get live scores, game-play alerts and in-game highlights no matter where you are.   Regional blackouts   are a mandate of the NHL, designed to cultivate and protect a team’s home market. For example, in order for the Ottawa Senators to grow their fan-base, they want people in Ottawa to watch their games over the Montreal Canadiens or Toronto Maple Leafs. These regional rights are then taken by the team and sold to a broadcaster. Each team has between 50-60 regional games per year. The remaining games are what is known as a “national” game, which is a game that can be viewed by anyone, from coast-to-coast, like Hockey Night in Canada. For an explanation of NHL blackout rules, click here > However, every game of the Stanley Cup Playoffs is a national game and therefore does not have any blackouts. Looking to watch the game but not sure where to watch it? Check out the handy   Where to Watch Tool   to find out!   What is the difference between “in-market” and “out-of-market” games?   Out-of-market: Games that do not feature the local team. Example: wanting to watch a Leafs game while living in Vancouver.  In-market: Games featuring the local team. Example: watching a Montreal game in Montreal. Rogers NHL LIVE™ is predominantly an out-of-market product. It allows people to follow their favourite team, if they are not a fan of the in-market one. In addition, it provides hundreds of other national games (such as Wednesday Night Hockey, Hockey Night in Canada and Rogers Hometown Hockey) and the Stanley Cup Playoffs. It is still possible to watch the in-market team in Rogers NHL LIVE™, if you have a cable or satellite subscription that includes Sportsnet, TSN, TVA or RDS, with a participating TV provider. For an explanation of NHL blackout rules, click here >   Where outside of Canada can I watch NHL Live?   Fans can continue to live stream games while travelling in Canada or the U.S. Roaming charges may apply when not on the Rogers wireless network or when not on Wi-Fi, so we suggest you get a data roaming pack in advance if you choose to stream the games on a wireless network. Rogers Share Everything™ plans offer Roam Like Home, allowing you to use your Canadian wireless plan when you’re in one of 75 international countries.  Both National and Regional game blackouts still apply outside of Canada, so, please keep in mind that if a game is available on TV where you’re travelling to, you will not be able to access the game in Rogers NHL LIVE. Due to rights restrictions, Rogers NHL LIVE™ cannot be used in Denmark, Finland, Norway or Sweden. Data consumption is approx. 1GB/game when streamed to a smartphone and approx. 2-5GB/game when streamed to a tablet, computer, gaming console or TV (varies based on length of game, stream quality, device and other factors). Data usage exceeding your plan allotment (overage) is charged in increments rounded up to the next MB or GB (as applicable based on your plan). Standard roaming charges apply when not on the Rogers wireless network.   How to Access Rogers NHL LIVE™   Rogers customers on a Share Everything™ wireless plan or select 2-year term Rogers Ignite™ bundles get a free 2017-18 Season’s Pass subscription included with their plan. If you don’t know whether you’re a Rogers customer with an eligible plan, visit Pricing & Packages and select “Sign In” to check your eligibility. Rogers and Non-Rogers customers who aren’t eligible to get a free subscription can still subscribe by paying with a credit card Visit Pricing & Packages and select the purchase option that you would like to buy.   If you purchased a subscription to Rogers NHL LIVE™ through the NHL app you’ll be asked to sign in with a MyRogers ID (or to create a new MyRogers ID) as the final step. By signing in with a MyRogers ID or creating a MyRogers ID, you are making a connection between your In-App purchase and a MyRogers username. This is important because a MyRogers username enables you to stream live hockey games on all supported devices. Check out our list of supported devices > If you choose not to sign in with a MyRogers ID, you are able to stream live hockey games on your iPhone, iPod Touch, iPad and 4 th  generation Apple TV, exclusively through your In-App purchase.   Remember that you can always sign in with a MyRogers ID at a later time to make the connection and watch on other devices. To do this, start up the NHL app and go to the Settings section then sign in where it says “My Rogers Account”. If you’ve just purchased a subscription to Rogers NHL LIVE™ through the NHL app, but you’re having trouble watching games on Apple TV or other devices you will be required to connect your in-app purchase with a MyRogers username – this acts as the login for Rogers NHL LIVE™ so that your subscription can be identified on other devices. To watch games on other devices, including your Desktop, Xbox, PlayStation, and Roku, you need to If you don’t yet have a MyRogers username, visit rogers.com/NHL, click on REGISTER at the top of the page and follow the instructions.
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  A simple definition, Credit is… A transaction in which a person (known as a borrower) receives merchandise, money or services Little or no money up front, but promise to pay an agreed upon amount of money in an agreed upon amount of time in the future Usually, the person or company that gives credit to a person (known as a lender) charges a fee for providing the service Lender reviews applicant’s credit worthiness prior to granting credit   What’s a Credit Score? Your credit score is a snapshot about your financial health, at a specific point in time. It indicates the risk you represent for lenders, compared with other consumers in Canada High scores on this scale are good. The higher your score, the lower the risk for the lender. Lenders may also have their own internal credit scores   Do you know your current Credit Score? Your credit score has the potential to change anytime, without your knowledge. How you handle your credit and payments plays a big role in determining your score.    What affects my Credit Score? Payment History A good record of on-time payments will help boost your credit score Outstanding Debt Negative credit information, such as collections, Bankruptcies and judgments can also degrade your score Credit Account History An established credit history makes you a less risky borrower. Think twice before closing old accounts before a loan application Recent Inquiries When a company checks your credit for lending purposes, it posts a hard inquiry to your credit file. Apply for new credit in moderation Types of Credit A healthy credit profile has a balanced mix of credit accounts and loans   What happens to my Credit rating when I miss a payment(s)? Late payment on Rogers accounts can lead to a negative credit report to the Credit Bureau and a negative impact on your overall credit rating Paying your past due balances will improve your credit rating. Reported payment history however, is a permanent record on your credit bureau file (exception: if information is reported incorrectly, this is the only time the record can be updated)   Where Credit Reports are sent and timelines? Credit Reports are sent to the following credit bureaus:Trans Union & Equifax Accounts are reported monthly after each billing cycle Credit reporting begins on the first bill cycle after account activation and ends when the account is paid off Credit reports submitted by Rogers appear under the Trade Line section of the credit bureau, along with reports from other creditors such as banks, credit card companies, financing firms and retail stores You can reach us via our  Contact Us page if you ever have questions.  
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  Got your hands on a new Wireless device? Looking to activate a new sim card or reactivate an existing one? Well you are in luck.   Check out this helpful How To video to learn how.      Steps: To get started, login to your MyRogers account. Under the services tab in the top right, select wireless in the drop down. If you have multiple wireless numbers, select the number you want to change the SIM card for. Under the My Wireless Package section, select Change My SIM Enter your old SIM number in the appropriate field, followed by your new SIM number. It’s a long number so take your time to make sure you enter it properly. Select change and you’re all set!
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  The Benefits of Your Data Plan and the Things you need to know   Having a data plan means you are connected wherever you happen to be. You can use your phone or tablet as a map and never get lost again. Instantly receive updates and pictures from your family about important events that you can’t attend in person. Download apps to find nearby restaurants and shops. Or use those same apps to check reviews and find out what best suits you.   Think of data as being kind of like gas: it helps get you where you want to go online. You use some each time you grab email, surf the Web or download an app. But it’s not limitless. And if you use it all up, you’ll need to pay for more. Make sure you know what’s included in your plan. You can find out by logging into your   MyRogers   account online, or on your phone with the Rogers   My Account app. Knowing how much data you have in your bucket will help you avoid overage fees – charges for using more than your allotted amount. If you find you need more data, you can adjust your plan to keep from going over.                                                                               Quick Tips to Manage your Data   Track and review your usage regularly. You can always check your data usage through your   MyRogersaccount online, or right on your phone with the Rogers   My Account app. Don’t have a   MyRogers   account already set up?   Different activities use different amounts of data. Not all online activities consume data equally. Text emails use very little data, but adding pictures – which can be several megabytes in size each – can greatly increase email data consumption. Online video tends eats up a lot of data, too, as can streaming radio for prolonged periods. If you plan to regularly use services like these, ensure you have a big enough data bucket. Check out the   Rogers Plan Builder   to see how much data certain tasks take.     Use Wi-Fi when you can. Your phone uses no wireless data when you’re connected to a Wi-Fi network, like the one you probably have at home. Planning to download bigger apps, videos, pictures and music when you’re connected to the internet via Wi-Fi can play a significant role in ensuring you don’t exceed your monthly data allowance.   Manage your automatic updates and push notifications. You can often adjust the frequency of these updates, or even quality settings that affect file sizes. Consider adjusting your settings for updates to: Online photo albums or cloud storage that automatically back up files or upload photos taken. Podcasts and Web feeds that automatically download any new files in the series to your device. Push notifications for apps you use less often, which can be turned off. Email settings that can be set to   Pull   instead of   Push   so that your inbox refreshes manually only when you want it to. You can also adjust settings for email sizes and attachments. Emails with large attachments that get stuck in your outbox may be resent repeatedly, incurring usage each time.   Shut down background Apps you’re not using. Chances are good you’ve got apps open on your smartphone that you don’t even know about. Often, they run in the background to keep you up to date on software upgrades and so on. Left unchecked though, these apps can eat up a sizable serving of your monthly data-plan allowance for wireless internet. If in doubt, shut ‘em down!   Here’s how: On your Android device, select   Settings, then   Application Manager. Select the app you want to disable and press   Force Stop. On some Android devices, you can also view all your running apps by pressing the multitasking   softkey, or pressing and holding the   Menu   key. Swipe the app to the right to close it. On your iPhone, double-tap the   Home button   to see all running apps. Tap and hold an app then tap the   red X   to close apps you’re not using. On your Windows Phone 8 device, long press on the   Back softkey. Tap the app you want to quit from the list, then tap the   Back   key until you get to your home screen. On your BlackBerry running OS 6 or 7, press and hold the   BlackBerry   button until the   Application Switchercomes up. This shows you all the apps currently running on your device. Scroll to the app you’d like to close, and select   Exit/Close. If you have a BlackBerry 10, running apps are visible on the   Running Apps   pane. To access it while in an app, swipe upwards from the BlackBerry brand at the bottom. To close a running app, select the   X   at the bottom right corner of the app you want to close.
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  I see a Credit limit amount on my invoice. What is a Credit limit? A Credit limit amount is the dollar amount your balance can reach before Rogers may suspend your services. This limit is based on your credit assessment at the time of activation. The total balance applied against the credit limit includes all billed and unbilled (pending) amounts for all subscribers on your account (that includes your monthly service fee, all one-time charges such as usage charges, hardware purchase charges, adjustments, etc.)   How can I check my available Credit limit on my account? And will I be notified if I am nearing my Credit limit? You can check your Credit limit Amount, billed and unbilled balances and available remaining balance at any time by logging into your MyRogers TM   account or by contacting us When you are nearing your Credit limit, you will be notified via text messages or by phone. If we are not able to reach you, we will leave you a message unless you do not have voicemail or if your voicemail box is full The best way to make sure your services are not suspended is to pay all of your monthly bills on time and in full If you receive a warning message, or if you know that you are probably going to be using your services more than usual, you may want to make advance payments. Advance payments are applied to any outstanding bill charges your may have. Any amount leftover will appear as a credit on your account and is applied towards your next month’s balance If your payment brings you below your Credit limit, your service will be restored once your payment is received and applied to your account. If you have a phone with a SIM card, you will need to turn the phone of then on again to restore service.
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                                   How exactly do you get started streaming Rogers NHL LIVE ™   on your tablet or smartphone? Just follow these steps.     On your PC or Laptop   Go to   rogers.com/NHL Click on the “Schedule” page Click on the NHL game that you want to watch to start streaming!   On your Smartphone or Tablet   Download the Rogers NHL application to your iOS or Android device Login using your   MyRogers TM   profile Tap to the “Scores” screen Choose a game to start watching!   How to Access GamePlus TM   Once you’re already watching a game, look for the camera icon Click the camera icon and choose the angle that you want to watch
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  Here are the simple steps to easily download the detailed usage for your Rogers service. 1. Log into your My Rogers account   2. On the Account Overview page select   View Bill   under ACCOUNT BALANCE* 3. Click   Details >   on the Wireless Number you want to view Details for 4. In the “My usage summary” section for the CTN you have selected, click   Details >   located either beside the   TALK   or   DATA   to view detailed usage 5. Click   Download Usage   to view the complete details *If you are unable to see “View Bill” option, change browser zoom to 75% or 100%    
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  Think of data as being kind of like gas: it helps get you where you want to go online. You use some each time you grab email, surf the Web or download an app. But it’s not limitless, and each thing you do online brings you closer to your monthly usage limit of your Rogers Internet and/or your device’s data plan. To avoid going over your limit, get in the habit of checking your usage every once in a while via   MyRogers™ – and, if necessary, increasing your plan. Rogers has made doing both of those things super easy! Here are step-by-step instructions.     To check your internet usage for postpaid users:   From your desktop:   Log in to your   MyRogers   account (or   register   for one if you don’t have one already). Click   Account Overview. Under the heading   My Home Services, you’ll see a box that says   Internet. Under it, you’ll see the words   My Usage & Details. Click that! A monthly-usage progress bar indicates your total available usage, your used data and your remaining usage details. For a more detailed rundown, click   Usage Details, located beside the progress bar.     From your smartphone or tablet:   Download and install the   MyRogers   app   from your device’s app store. It’s available via   Google Play, the   Apple App Store   and   BlackBerry World. Sign in with your   MyRogers   account info (or   register   for an account if you don’t have one already). Under   Home Services, tap   Internet. A monthly-usage progress bar indicates your total available usage, your used data and your remaining usage details.     To check your wireless smartphone or tablet data usage  for postpaid users :   From your desktop:   Log in to your   MyRogers   account (or   register   for one if you don’t have one already). Click   Account Info. Under the heading   My Mobile Services, you’ll see a box containing the word Wireless, plus the phone number associated with your wireless account. Under it, you’ll see the words   My Usage & Details. Click that! Under   My Usage, click   Data. A monthly-usage progress bar indicates your total available usage, your used data and your remaining usage details.     From your smartphone or tablet:   Download and install the   MyRogers   app   from your device’s app store. It’s available via   Google Play   and the   Apple App Store. Sign in with your   MyRogers   account info. (If you’re on the Rogers network, you don’t need to sign in to view your own usage.) Under   Wireless Services, tap your cell-phone number. Under   Usage, tap   Data. A monthly-usage progress bar indicates your total available usage, your used data and your remaining usage details.   If you find that you’re regularly nearing or surpassing your data limit, you might want to upgrade your plan. For information on   Rogers Internet   plans,   click here. For information on   wireless   plans,   click here.  
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  Register for Rogers NHL LIVE™?                                                                                Get live, in- and out-of-market, regular-season games on your smartphone, laptop or tablet. Live stream over 1,000 games.     Rogers Customer?   Visit   rogers.com/NHL   and click on the “Get it Free” button for Rogers customers Login using your   MyRogers TM  Username and Password or create a new MyRogers profile This is the username and password you will use to live stream all NHL games on Rogers NHL LIVE TM If your Rogers wireless or internet accounts are not linked to your MyRogers login, you’ll be prompted to link them This will allow you to get your FREE subscription to Rogers NHL LIVE TM Now that you’ve registered your account you’re ready to start watching NHL games!     Not a Rogers Customer? Visit   rogers.com/NHL   and choose one of the purchase options, click on the “Buy Now” button Enter your credit card information and confirm your purchase Login using your MyRogers Username and Password or create a new MyRogers profile This is the username and password you will use to live stream all NHL games on Rogers NHL LIVE TM Now that you’ve registered your account you’re ready to start watching NHL games! 
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  We know that tech jargon can sometimes be a little hard to follow, so we’ve put together this glossary of some common wireless terms to help you make sense of it all.   Know another jargon term you would like to see added? Send us your idea by selecting 'Report Content' from the Options Drop Down Menu.       Wi-Fi When you install Wi-Fi (wireless networking) in your home, you’re basically creating a network where devices like computers and smartphones can connect to the internet without any extra cables. When you’re using your wireless device in places like the airport or library, or even your local coffee shop, you’re likely using their wireless network to access the internet while you’re there.   Roaming   When you use your wireless device anywhere outside of Canada it means you’re roaming. So if you’re outside the country and you call, text, or email someone back in Canada, you’re using a foreign cellular network, which means you’ll likely be charged for using your phone while you’re there. Don’t want to pay those extra charges? Enroll in Roam Like Home before you go or turn data roaming on your phone off when you travel   Streaming   Streaming means that instead of downloading files that take up space on your hard drive, you’re accessing the content temporarily, and only while you’re on the internet. Streaming is great for watching or listening to content on any device (e.g. smartphone, tablet, laptop), and it works better when you have a faster internet connection, since you’re listening or watching in real-time using a broadband internet connection.   Data When you access the internet on your wireless device, you’re using data. So if you like sending emails, posting pics on Instagram, and streaming YouTube videos on your device, make sure your wireless plan covers you for the amount of data you’ll need in a typical month so that you can avoid overage charges.   GB Everything you do on the internet, like viewing a website or sending an email, can be measured in bytes. A megabyte (MB) is about 1,024 kilobytes, and a gigabyte (GB) is about 1,024 megabytes. Your wireless plan only covers you for a certain amount of MB or GB per month, so it’s a good idea to keep track of your usage to make sure that you don’t go over your limit. Luckily you can easily see your daily and monthly usage in your MyRogers account.   Broadband Broadband internet is commonly referred to as high-speed internet. There are various types of broadband in Canada, including DSL (Digital Subscriber Line), Fibre-Optic, Cable, Satellite, and Mobile. Each of these types delivers internet in its own way. For example, fibre-optic broadband internet uses fibre lines to deliver data while cable broadband internet uses the same cable that’s used to deliver your television data.   LTE LTE stands for Long Term Evolution. It’s the fastest wireless technology available, much faster than 3G or 4G HSPA+. What does that mean for you? LTE gives you a faster internet experience, with the capability to download large files and stream high-definition movies like never before.   Fibre Optic   Fibre is broadband internet delivered over fibre-optic cables that use light to transmit data signals faster than copper wires or coax cables.   Coaxial Cable Coax is the name of the cable that plugs directly into your HD Box to deliver cable TV to your home.   Spectrum Spectrum is the name for invisible electromagnetic frequencies that are used to transmit data through the air. When you watch TV, listen to the radio, make a phone call or send a Tweet from your wireless device, you’re using different parts of the same spectrum.   Net Neutrality   Net Neutrality is the principle that all internet content should be treated the same and that your internet services provider (ISP) must disclose how they manage their networks.
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  Got an iOS or Android device and experiencing device issues? Got a technical question regarding your device?  Well you are in luck.   Check out this helpful How To video to learn how.     Steps: Start by opening the MyRogers App on your Apple or Android device. Next, click DeviceAid and select “Ask us a Question”. Type your question into the text box and tap Find my Answer. Scroll through the list and select the recommended answer that best fits your issue. Follow the prompts to display more information and instructions on how to apply the fix. If none of the answers in the list apply to your issue, you can select Connect to a tech support rep or Connect to a billing rep to initiate a chat session.  
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Manage all of your Rogers services online and with the app:   Track your usage and set alerts View and pay your bills Upgrade your device or change your plan Update your account info   If you’re looking for an easier way to manage your Rogers services without having to call or chat in, we’ve got something exciting to share. The MyRogers App and online service is a free*, simple and convenient way to keep tabs on all your wireless services. With the MyRogers app and online service, you can t rack your usage and set alerts, view and pay your bills, upgrade your device or change your plan, and more!   How to download and install the MyRogers app   From your iPhone: 1. Open the App Store. 2. Tap Search. 3. Enter MyRogers in the search field and tap Search. 4. Tap Get then Install or the icon if you are reinstalling the app. 5. If prompted for a password, enter your iTunes password. The app will begin to download and install onto your device. 6.   Once registered, select one of the following to manage your services:   From your Android device: 1. Open the Play Store app on your device. 2. In the search field, enter MyRogers . 3. Tap Install . 4.  The app will begin to download and install onto your device.   From your Computer or Web-browser: Register your MyRogers profile using a computer by logging onto Rogers.com and selecting: LOG IN > Register (under 'New to MyRogers?').   View account balance:   See your account balance and last payment details. Make a payment:   Make payment using a credit card (Visa, MasterCard or American Express). View wireless usage:   Check out how many minutes, KBs of data, and messages you’ve sent for the current invoice period. Manage your family’s data, worry-free: On a Share EverythingTM plan, set alerts so when a family member reaches their data limit, you’ll get a text message to top up or pause data. Upgrade your device or change your plan: Want a new plan or to upgrade to the hottest new device? Sign in and browse for plans and devices marked Exclusive For You. Update your account info: Update your contact info, switch to online billing, change your call display name, and so much more!   * There’s no data charge for usage associated with the app.
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With online billing it’s easy to stay up-to-date on your account balance!   View account balance online:   Sign in to MyRogers and click Billing & Payment. View your balance under Total Account Balance.   View account balance in the MyRogers app:   Open the app and sign in. View your balance next to Account Balance ($).     If you don’t see Account Balance ($) on the app’s home screen, sign in to your account by tapping the icon and selecting Sign In .   View account balance by phone:   Call 1-888-764-3771  or *611 from your wireless device. After the Rogers welcome message: Press 1. To confirm the Phone Number or Account Number you are calling from, press 1. If incorrect, press 2 and enter your 10 digit phone number and press #. For your Account Balance: press 1.   You will hear your most recent invoice and the last payment amount received. If you are calling from your wireless device, you will receive a text message with your account balance details.   Note: Your account balance may differ from the total due on your last bill. Your account balance includes any payments, credits or adjustments made on your account since your last bill, while the total due on your last bill shows the balance owing as of your last bill date.   After making a payment, your balance will update once the payment has been processed (up to 48 hours).
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How to make a payment Not sure how to pay your bill? The fastest and most convenient way to pay your bill is through MyRogers. These simple steps will guide you through all of your payment options.   Set up automatic payments with your debit card   You can set up automatic payments with your debit card through MyRogers to avoid missing payments.   Using a browser Sign in to MyRogers. Click Billing & Payment. In the Payment Method section, click Change Payment Method. Select Pre-authorized debit (Canadian banks only) in the drop-down menu, and then enter your payment information in the fields provided. It may take up to one full billing cycle for your first pre-authorized payments withdrawal. If you have a balance due on your account, you can make a one-time payment to avoid late payment fees. Click Update Payment Method. Your payment details will be available in your Payment History. It may take two business days for the payment history to update.   Using the MyRogers app Open the MyRogers app and sign in. Tap the  icon and select PAYMENT or BILLING AND PAYMENT. Note: If you have multiple accounts, first select the appropriate account in the menu and then tap PAYMENT or BILLING AND PAYMENT.   Tap CHANGE PAYMENT METHOD. Select Pre-authorized debit (Canadian banks only) in the drop-down menu, and then enter your payment information in the fields provided. It may take up to one full billing cycle for your first pre-authorized payments withdrawal. If you have a balance due on your account, you can make a one-time payment to avoid late payment fees. Tap SAVE PAYMENT METHOD. Your payment details will be available in your Payment History. It may take two business days for the payment history to update.   Set up automatic payments with your credit card   You can set up automatic payments with your credit card through MyRogers to avoid missing payments.    Using a browser Sign in to MyRogers. Click Billing & Payment. In the Payment Method section, click Change Payment Method. Select Pre-authorized Credit Card in the drop-down menu, and then enter your payment information in the fields provided. It may take up to one full billing cycle for your first pre-authorized payments withdrawal. If you have a balance due on your account, you can make a one-time payment to avoid late payment fees. Click Update Payment Method. Your payment details will be available in your Payment History. It may take two business days for the payment history to update.   Using the MyRogers app Open the MyRogers app and sign in. Tap the  icon and select PAYMENT or BILLING AND PAYMENT. Note: If you have multiple accounts, first select the appropriate account in the menu and then tap PAYMENT or BILLING AND PAYMENT. Tap CHANGE PAYMENT METHOD. Select Pre-Authorized Credit Card, and then enter your payment information in the fields provided. It may take up to one full billing cycle for your first pre-authorized payments withdrawal. If you have a balance due on your account, you can make a one-time payment to avoid late payment fees. Tap SAVE PAYMENT METHOD. Your payment details will be available in your Payment History. It may take two business days for the payment history to update.   Make a one-time payment with your credit card   Using a browser Sign in to MyRogers. From the Overview tab, click Make a Payment. In the Make a payment window, enter the payment amount and select Pay with Credit Card or Visa Debit, Debit Mastercard, then enter your payment information in the fields provided. Click Review and continue. Make sure the payment information is correct. Once confirmed, select Pay now. Check the box if you are interested in using this credit card to sign up for automatic monthly payments. Your payment will begin processing. Select Done. We will send you an email and text message confirming your payment that will include your authorization number for the transaction. A record of your payment will show up in your MyRogers Payment History within 1 business day.   Using the MyRogers app Open the MyRogers app and sign in. Tap the  icon and select PAYMENT or BILLING AND PAYMENT. Note: If you have multiple accounts, first select the appropriate account in the menu and then tap PAYMENT or BILLING AND PAYMENT.   Tap MAKE A PAYMENT. Enter your payment information in the fields provided. Tap MAKE A PAYMENT again. We will send you an email and text message confirming your payment that will include your authorization number for the transaction. A record of your payment will show up in your MyRogers Payment History within 1 business day.   Make a one-time payment with your debit card   Note: If your card has both the Interac logo and a Visa Debit or Debit Mastercard logo, choose the Pay with Credit Card or Visa Debit, Debit Mastercard option.   Sign in to MyRogers. From the Overview tab, click Make a Payment. In the Make a payment window, enter the payment amount and select Interac® Online, then click Pay with Interac. You will be taken to the Interac site, select your bank. If your bank is not listed, then your bank doesn’t support Interac Online. Sign in to your bank’s website to complete the payment process. We will send you an email and text message confirming your payment that will include your authorization number for the transaction. A record of your payment will show up in your MyRogers Payment History within 1 business day.   Make a one-time payment by phone   You can make a one-time payment by calling us and follow through the automated voice prompts.    Call 1 888 764-3774 or *611 from your wireless phone. Press 1 after the Rogers welcome message. Press 1 if your phone number or account number is correct. If it is incorrect, press 2 and enter your 10 digit phone number then press #. Press 2 for payment and billing inquiries. Press 1, to make a credit card payment. If you hear a message that you are set up for pre-authorized payments, you can continue to make a one-time payment by pressing 1. You will have the following payment options: Press 1 to pay your total balance. Press 2 to pay your past due amount. Press 3 to pay a different amount. Enter the payment amount – use the * key for a decimal. (e.g. To enter 42.50, you would enter 4-2-*-5-0 on your phone) Press 1 to confirm or press 2 to change the payment amount. Follow the prompts to enter your credit card details. You will have the following options: Press 1 to confirm your transaction. Press 2 to change your payment amount. Press 3 to change your credit card details. We will send you an email and text message confirming your payment that will include your authorization number for the transaction.   At a Rogers Store Find the nearest Rogers store to make your payment.   I forgot to make my payment. What will happen to my service? If a payment is missed, you may be assessed a late payment charge. If your account remains past due for an extended period of time, your service may be suspended for non-payment.   What if I have difficulties making my payments? You may be eligible for a payment arrangement if you cannot make a payment by the due date. You can reach us via Live Chat by selecting Billing & Payments and then Outstanding Accounts & Payment Inquiries. If you still cannot make your payment, then your services will be suspended An eligible payment arrangement may temporarily hold the collection activity until a payment has been posted A confirmation email is sent when a payment arrangement is made. You should keep the email handy and make a payment on the arrangement date(s) to keep services active  
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If you have several Rogers accounts, you can add them to your MyRogers profile, so you can view and manage all your services in one place. Learn how to add or remove an account below.   Add an account   See the steps below.   Online: Sign into MyRogers . Select Profile & Settings. In the Account section, select ADD/REMOVE ACCOUNTS. Select Add Account and select the type of account you wish to add: For Wireless or cable services, you'll need to enter the 9- or 12-digit account number and postal code associated to the account. You can find your account number on your bill, in the email notification letting you know your online bill is ready, or in your service agreement. For a Pay As You Go TM  account, you'll need to enter your phone number and 4-digit account PIN. Select Link Account. MyRogers app: If you haven’t already, download the app at Apple’s  App Store  or at the  Google Play  store.  Open the MyRogers app and sign in. Tap the menu icon (three horizontal lines)  a nd select  MANAGE PROFILE . Select LINK ACCOUNT. If you don't see LINK ACCOUNT, you'll need to sign in first. Enter your Rogers account number and postal code. Tap Link. If you have issues adding an account  contact us  and we’ll be happy to help you.   Remove an account   First, keep in mind: Once you remove an account you’ll no longer be able to view or manage that account in MyRogers.   See the steps below.   Sign into MyRogers. Select Profile & Settings. In the Account section, select ADD/REMOVE ACCOUNTS. Select Remove Account. An account removal confirmation will appear. To confirm, select Remove Account.
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Steps Turn off Pop-Up Blockers Internet Explorer Select Internet Options under the Tools menu Click on Privacy tab Click Settings Type rogers.com in the Address of website to allow field Click Add Chrome Click on the 3 vertical dots in the top right hand corner Select Settings Click on Show advanced settings Click Content Settings Under the Pop-Ups and redirects heading, click Add Type rogers.com in the Site field Select Add next to the Allow section   Firefox Click on the 3 horizontal lines in the top right hand corner Select Options icon Select Privacy & Security from the sidebar menu Click on Manage Exceptions Type rogers.com in the Address of website field Click Save Changes Select Save Changes Safari Selective pop-up blocking is not a feature within Safari.  To get around this, hold the Command-Shift-K keys to toggle blocking pop-ups on and off as you visit different sites. You may have to log out of MyRogers, close the web browser, open a new web browser and sign back in.  
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When moving, Rogers provides a service called Rogers Concierge™ to help with your move.  You will be given a dedicated agent during the process – someone you can contact, without waiting on hold, who already knows all about your move order. You will have a direct email and phone number to contact this person.   Why a Moves Concierge specialist helps make moving easier:   Dedicated help for your move From transferring services to customizing plans to scheduling reminders and coordinating home installation, we’ll take care of all the details for you.   There when you need it We’re here for you 7 days a week with newly extended hours, to answer your questions and ensure that this is one part of your move you don’t have to worry about.   Leave the set up to us Our team of professionals will install your home services and make sure you’re comfortable with everything. We’ll also send you notifications and real-time updates on your technician’s arrival.   Moving timeline: See how your Moves Concierge specialist will be with you during every stage of your move.   *Get in touch with us When you contact us about your upcoming move, you’ll be assigned a dedicated specialist who will see what services are available and coordinate the installation details for you. *Keep us updated If you need to change your installation date and time, or you have questions about moving your services, please let your Rogers Moves Concierge know. *3-5 days before installation Before services are installed, your Moves Concierge will call to confirm your appointment and check that all the necessary equipment is there so that the installation runs as smoothly as possible. *3-5 days after installation Your Moves Concierge specialist will follow up with you to ensure that the installation was completed and review the services that were installed. *Service check-in We’ll follow up with you one final time, based on your billing cycle, to go over the latest invoice with you and answer any questions you may have.   To get set up with Rogers Moves Concierge, call 1-877-MY-MOVE-9 (696-6839)   Look Who's Made the Move With Us! Karl Conrad stays connected with Moves Concierge:       For more information on moving your Rogers services, check out our FAQs!
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Registering for MyRogers is a breeze!   Once your profile is created, you can easily manage your account online or through our app. If you are an existing MyRogers user having trouble logging in, go here.   Register through the “Set your password” email:   If you provided your email address when you first joined Rogers, we will have sent you an email titled “MyRogers Registration: Set your password.” If you received this email, follow these steps to register your profile.   Open the email we sent you when you joined Rogers. Select Set a password. Enter and confirm your new password, and you’re done! Register online:   If you did not provide your email address when you first joined Rogers, click “Register online” to get started:  Register online   Prefer detailed instructions? See the steps below:   Visit our MyRogers registration page to learn more about the benefits. Select Register Now. Note: You can’t register on the MyRogers app.  Select the Rogers services you have (Wireless/Residential services or Pay As You Go service).  If you select Pay As You GoTM, skip to step 5.  Enter your account number and postal code, then select Continue. You can find your account number on your monthly paper bill, online bill notification email or physical copy of your service agreement. Enter the email address you want to use as your MyRogers username and select Continue. A registration email will be sent to you. We suggest using an email you can access for years (i.e. not a work email) This email will only be used for MyRogers password recovery purposes Open the email (with the subject line “MyRogers registration: Set a password”) and select Set password. Enter and confirm your new password, and you're done!   Keep in mind: If you registered as a Pay As You Go customer, you’ll need to add your account to your MyRogers profile. Learn how to add an account.   Common registration issues   Issue #1: “It says my email is linked to another account”   You may have multiple account numbers if you were a Rogers customer in the past, even if you cancelled the account years ago. Alternatively, you may have initiated a new service agreement with us, generating a new account number. It is possible to link multiple account numbers to a single MyRogers profile. In fact, we encourage it, as there is only one MyRogers username and password for you to remember. It won’t have an impact on how you are billed. For detailed steps on adding an account to an existing MyRogers profile, go here. If you forgot your password, you can recover it here first, as you’ll need to be signed in to add an account. If you prefer to maintain two MyRogers profiles, you can choose a different email address to associate to your new account number to complete registration. Issue #2: “The email you have on file for me is incorrect”   Please live chat with an agent to disassociate your account from the incorrect email/username. After that, you can associate a more current email address you have access to. Click HERE to begin chatting with a Live Chat representative. 
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Steps   Make sure you are using a compatible browser: Internet Explorer 7+, Safari, and all versions of Mozilla Firefox and Chrome are supported. To delete the Rogers.com Cookie on your browser: Internet Explorer:   Click the Tools icon. Select Internet options. Click Settings under Browsing History. Click View files, this will open an Windows Explorer window displaying all your Temporary Internet files. Type cookie in the Search field. Select and delete all cookies with rogers.com. Mozilla Firefox:   Click the icon at the top of the page and select Options. Select the Privacy & Security tab. Click Manage Data... In the Cookies and Site Data section. Type Rogers.com in the Search field. Click Remove All. Click Close. Chrome:   Click the Vertical Three Dot icon on the browser toolbar. Mac users: If you don't see the icon, go to the menu bar at the top of your screen and click Chrome. Select Settings. Click Show advanced settings at the bottom of the page. Click Content settings in the Privacy section. Click See All cookies and site data. Type Rogers.com in the Search field. Click Remove all shown. Click Done. Safari:   Choose Preferences from the Safari menu. Click Privacy. Click Details. Select the cookies with rogers.com. Click Remove.
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