Account Support, MyRogers & Additional Services Knowledge Base

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  1. Log into MyRogers   2. Select the number in question   3. After the page loads, scroll down. Select "Check Device Balance"
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  If you’re looking for an easier way to manage your Rogers services, one that doesn’t involve spending time on the phone or your computer, we’ve got something exciting to share. Rogers’ My Account App is a free*, simple and convenient way to keep tabs on all your wireless services. With the app, you can view your account balance, view your voice, text and data usage stats, manage your MY5 list and much more.   If you have a smartphone, to get started, search for Rogers My Account App via the app store on your smartphone. Visit the   Android Marketplace,   Blackberry App World   or   iTunes App Store   to download the Rogers My Account App. Install app and follow the login prompts (you’ll have to use Rogers’ network and not WiFi for authentication purposes). If you have a regular mobile devices text ACCOUNT to 4836, you will receive a text with a link to the Rogers Mobile Internet Portal which gives you access to My Account.  Or you can use your phone’s browser to visit   www.rogers.mobi/myaccount   and follow the login steps. Once registered, select one of the following to manage your services:   View account balance:   See your account balance and last payment details Make a payment:   Make payment using a credit card (Visa, MasterCard or American Express) View voice and data usage:   Check out how many minutes, KBs of data, text, picture and video message you’ve sent for the invoice period. Browse and manage subscriptions:   See a list of your current services and add new services available to you and add them right from your phone! – Coming Soon. MY5/M10:   Subscribe to MY5/MY10, manage your list of MY5/MY10 numbers Manage Extreme Text Messaging:   Adjust Extreme Text Messaging functionality (if you subscribe to Extreme Text Messaging). Manage Ringbacks:   Update and manage your Ringbacks (If you subscribe to Ringbacks)   * There’s no data charge for usage associated with the app.  
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  The Benefits of Your Data Plan and the Things you need to know   Having a data plan means you are connected wherever you happen to be. You can use your phone or tablet as a map and never get lost again. Instantly receive updates and pictures from your family about important events that you can’t attend in person. Download apps to find nearby restaurants and shops. Or use those same apps to check reviews and find out what best suits you.   Think of data as being kind of like gas: it helps get you where you want to go online. You use some each time you grab email, surf the Web or download an app. But it’s not limitless. And if you use it all up, you’ll need to pay for more. Make sure you know what’s included in your plan. You can find out by logging into your   MyRogers   account online, or on your phone with the Rogers   My Account app. Knowing how much data you have in your bucket will help you avoid overage fees – charges for using more than your allotted amount. If you find you need more data, you can adjust your plan to keep from going over.                                                                               Quick Tips to Manage your Data   Track and review your usage regularly. You can always check your data usage through your   MyRogersaccount online, or right on your phone with the Rogers   My Account app. Don’t have a   MyRogers   account already set up?   Different activities use different amounts of data. Not all online activities consume data equally. Text emails use very little data, but adding pictures – which can be several megabytes in size each – can greatly increase email data consumption. Online video tends eats up a lot of data, too, as can streaming radio for prolonged periods. If you plan to regularly use services like these, ensure you have a big enough data bucket. Check out the   Rogers Plan Builder   to see how much data certain tasks take.     Use Wi-Fi when you can. Your phone uses no wireless data when you’re connected to a Wi-Fi network, like the one you probably have at home. Planning to download bigger apps, videos, pictures and music when you’re connected to the internet via Wi-Fi can play a significant role in ensuring you don’t exceed your monthly data allowance.   Manage your automatic updates and push notifications. You can often adjust the frequency of these updates, or even quality settings that affect file sizes. Consider adjusting your settings for updates to: Online photo albums or cloud storage that automatically back up files or upload photos taken. Podcasts and Web feeds that automatically download any new files in the series to your device. Push notifications for apps you use less often, which can be turned off. Email settings that can be set to   Pull   instead of   Push   so that your inbox refreshes manually only when you want it to. You can also adjust settings for email sizes and attachments. Emails with large attachments that get stuck in your outbox may be resent repeatedly, incurring usage each time.   Shut down background Apps you’re not using. Chances are good you’ve got apps open on your smartphone that you don’t even know about. Often, they run in the background to keep you up to date on software upgrades and so on. Left unchecked though, these apps can eat up a sizable serving of your monthly data-plan allowance for wireless internet. If in doubt, shut ‘em down!   Here’s how: On your Android device, select   Settings, then   Application Manager. Select the app you want to disable and press   Force Stop. On some Android devices, you can also view all your running apps by pressing the multitasking   softkey, or pressing and holding the   Menu   key. Swipe the app to the right to close it. On your iPhone, double-tap the   Home button   to see all running apps. Tap and hold an app then tap the   red X   to close apps you’re not using. On your Windows Phone 8 device, long press on the   Back softkey. Tap the app you want to quit from the list, then tap the   Back   key until you get to your home screen. On your BlackBerry running OS 6 or 7, press and hold the   BlackBerry   button until the   Application Switchercomes up. This shows you all the apps currently running on your device. Scroll to the app you’d like to close, and select   Exit/Close. If you have a BlackBerry 10, running apps are visible on the   Running Apps   pane. To access it while in an app, swipe upwards from the BlackBerry brand at the bottom. To close a running app, select the   X   at the bottom right corner of the app you want to close.
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  How can I pay my Rogers bill? The fast, easy and most convenient way to pay your Rogers bill is to   sign   up   for either pre-authorized chequing or monthly automatic credit card payments.    There are numerous ways you can pay your bill. For easy to use convenient self-serve payment options, why not try: Automatic payment, via pre-authorized chequing or monthly credit card payments By one time credit card payments via: a) Online at   rogers.com/onlinebilling b) On your device through the   MyRogers TM  app   For other payment options, click   here   I forgot to make my payment. What will happen to my service? If a payment is missed, you may be assessed a late payment charge. If your account remains past due for an  extended period of time, your service may be suspended for non-payment.   What if I have difficulties making my payments? You may be eligible for a payment arrangement if you cannot make a payment by the due date. You can reach us via   Live Chat by selecting Billing & Payments and then Outstanding Accounts & Payment Inquiries. If you still cannot make your payment, then your services will be suspended An eligible payment arrangement may temporarily hold the collection activity until a payment has been posted A confirmation email is sent when a payment arrangement is made. You should keep the email handy and make payment on the arrangement date(s) to keep services active
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