Account Support, MyRogers & Additional Services Knowledge Base

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  If you’re looking for an easier way to manage your Rogers services, one that doesn’t involve spending time on the phone or your computer, we’ve got something exciting to share. Rogers’ My Account App is a free*, simple and convenient way to keep tabs on all your wireless services. With the app, you can view your account balance, view your voice, text and data usage stats, manage your MY5 list and much more.   If you have a smartphone, to get started, search for Rogers My Account App via the app store on your smartphone. Visit the   Android Marketplace,   Blackberry App World   or   iTunes App Store   to download the Rogers My Account App. Install app and follow the login prompts (you’ll have to use Rogers’ network and not WiFi for authentication purposes). If you have a regular mobile devices text ACCOUNT to 4836, you will receive a text with a link to the Rogers Mobile Internet Portal which gives you access to My Account.  Or you can use your phone’s browser to visit   www.rogers.mobi/myaccount   and follow the login steps. Once registered, select one of the following to manage your services:   View account balance:   See your account balance and last payment details Make a payment:   Make payment using a credit card (Visa, MasterCard or American Express) View voice and data usage:   Check out how many minutes, KBs of data, text, picture and video message you’ve sent for the invoice period. Browse and manage subscriptions:   See a list of your current services and add new services available to you and add them right from your phone! – Coming Soon. MY5/M10:   Subscribe to MY5/MY10, manage your list of MY5/MY10 numbers Manage Extreme Text Messaging:   Adjust Extreme Text Messaging functionality (if you subscribe to Extreme Text Messaging). Manage Ringbacks:   Update and manage your Ringbacks (If you subscribe to Ringbacks)   * There’s no data charge for usage associated with the app.  
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  How can I pay my Rogers bill? The fast, easy and most convenient way to pay your Rogers bill is to   sign   up   for either pre-authorized chequing or monthly automatic credit card payments.    There are numerous ways you can pay your bill. For easy to use convenient self-serve payment options, why not try: Automatic payment, via pre-authorized chequing or monthly credit card payments By one time credit card payments via: a) Online at   rogers.com/onlinebilling b) On your device through the   MyRogers TM  app   For other payment options, click   here   I forgot to make my payment. What will happen to my service? If a payment is missed, you may be assessed a late payment charge. If your account remains past due for an  extended period of time, your service may be suspended for non-payment.   What if I have difficulties making my payments? You may be eligible for a payment arrangement if you cannot make a payment by the due date. You can reach us via   Live Chat by selecting Billing & Payments and then Outstanding Accounts & Payment Inquiries. If you still cannot make your payment, then your services will be suspended An eligible payment arrangement may temporarily hold the collection activity until a payment has been posted A confirmation email is sent when a payment arrangement is made. You should keep the email handy and make payment on the arrangement date(s) to keep services active
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