Account Support, MyRogers & Additional Services Knowledge Base

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How to make a payment Not sure how to pay your bill? The fastest and most convenient way to pay your bill is through MyRogers. These simple steps will guide you through all of your payment options.   Set up automatic payments with your debit card   You can set up automatic payments with your debit card through MyRogers to avoid missing payments.   Using a browser Sign in to MyRogers. Click Billing & Payment. In the Payment Method section, click Change Payment Method. Select Pre-authorized debit (Canadian banks only) in the drop-down menu, and then enter your payment information in the fields provided. It may take up to one full billing cycle for your first pre-authorized payments withdrawal. If you have a balance due on your account, you can make a one-time payment to avoid late payment fees. Click Update Payment Method. Your payment details will be available in your Payment History. It may take two business days for the payment history to update.   Using the MyRogers app Open the MyRogers app and sign in. Tap the  icon and select PAYMENT or BILLING AND PAYMENT. Note: If you have multiple accounts, first select the appropriate account in the menu and then tap PAYMENT or BILLING AND PAYMENT.   Tap CHANGE PAYMENT METHOD. Select Pre-authorized debit (Canadian banks only) in the drop-down menu, and then enter your payment information in the fields provided. It may take up to one full billing cycle for your first pre-authorized payments withdrawal. If you have a balance due on your account, you can make a one-time payment to avoid late payment fees. Tap SAVE PAYMENT METHOD. Your payment details will be available in your Payment History. It may take two business days for the payment history to update.   Set up automatic payments with your credit card   You can set up automatic payments with your credit card through MyRogers to avoid missing payments.    Using a browser Sign in to MyRogers. Click Billing & Payment. In the Payment Method section, click Change Payment Method. Select Pre-authorized Credit Card in the drop-down menu, and then enter your payment information in the fields provided. It may take up to one full billing cycle for your first pre-authorized payments withdrawal. If you have a balance due on your account, you can make a one-time payment to avoid late payment fees. Click Update Payment Method. Your payment details will be available in your Payment History. It may take two business days for the payment history to update.   Using the MyRogers app Open the MyRogers app and sign in. Tap the  icon and select PAYMENT or BILLING AND PAYMENT. Note: If you have multiple accounts, first select the appropriate account in the menu and then tap PAYMENT or BILLING AND PAYMENT. Tap CHANGE PAYMENT METHOD. Select Pre-Authorized Credit Card, and then enter your payment information in the fields provided. It may take up to one full billing cycle for your first pre-authorized payments withdrawal. If you have a balance due on your account, you can make a one-time payment to avoid late payment fees. Tap SAVE PAYMENT METHOD. Your payment details will be available in your Payment History. It may take two business days for the payment history to update.   Make a one-time payment with your credit card   Using a browser Sign in to MyRogers. From the Overview tab, click Make a Payment. In the Make a payment window, enter the payment amount and select Pay with Credit Card or Visa Debit, Debit Mastercard, then enter your payment information in the fields provided. Click Review and continue. Make sure the payment information is correct. Once confirmed, select Pay now. Check the box if you are interested in using this credit card to sign up for automatic monthly payments. Your payment will begin processing. Select Done. We will send you an email and text message confirming your payment that will include your authorization number for the transaction. A record of your payment will show up in your MyRogers Payment History within 1 business day.   Using the MyRogers app Open the MyRogers app and sign in. Tap the  icon and select PAYMENT or BILLING AND PAYMENT. Note: If you have multiple accounts, first select the appropriate account in the menu and then tap PAYMENT or BILLING AND PAYMENT.   Tap MAKE A PAYMENT. Enter your payment information in the fields provided. Tap MAKE A PAYMENT again. We will send you an email and text message confirming your payment that will include your authorization number for the transaction. A record of your payment will show up in your MyRogers Payment History within 1 business day.   Make a one-time payment with your debit card   Note: If your card has both the Interac logo and a Visa Debit or Debit Mastercard logo, choose the Pay with Credit Card or Visa Debit, Debit Mastercard option.   Sign in to MyRogers. From the Overview tab, click Make a Payment. In the Make a payment window, enter the payment amount and select Interac® Online, then click Pay with Interac. You will be taken to the Interac site, select your bank. If your bank is not listed, then your bank doesn’t support Interac Online. Sign in to your bank’s website to complete the payment process. We will send you an email and text message confirming your payment that will include your authorization number for the transaction. A record of your payment will show up in your MyRogers Payment History within 1 business day.   Make a one-time payment by phone   You can make a one-time payment by calling us and follow through the automated voice prompts.    Call 1 888 764-3774 or *611 from your wireless phone. Press 1 after the Rogers welcome message. Press 1 if your phone number or account number is correct. If it is incorrect, press 2 and enter your 10 digit phone number then press #. Press 2 for payment and billing inquiries. Press 1, to make a credit card payment. If you hear a message that you are set up for pre-authorized payments, you can continue to make a one-time payment by pressing 1. You will have the following payment options: Press 1 to pay your total balance. Press 2 to pay your past due amount. Press 3 to pay a different amount. Enter the payment amount – use the * key for a decimal. (e.g. To enter 42.50, you would enter 4-2-*-5-0 on your phone) Press 1 to confirm or press 2 to change the payment amount. Follow the prompts to enter your credit card details. You will have the following options: Press 1 to confirm your transaction. Press 2 to change your payment amount. Press 3 to change your credit card details. We will send you an email and text message confirming your payment that will include your authorization number for the transaction.   At a Rogers Store Find the nearest Rogers store to make your payment.   I forgot to make my payment. What will happen to my service? If a payment is missed, you may be assessed a late payment charge. If your account remains past due for an extended period of time, your service may be suspended for non-payment.   What if I have difficulties making my payments? You may be eligible for a payment arrangement if you cannot make a payment by the due date. You can reach us via Live Chat by selecting Billing & Payments and then Outstanding Accounts & Payment Inquiries. If you still cannot make your payment, then your services will be suspended An eligible payment arrangement may temporarily hold the collection activity until a payment has been posted A confirmation email is sent when a payment arrangement is made. You should keep the email handy and make a payment on the arrangement date(s) to keep services active  
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Manage all of your Rogers services online and with the app:   Track your usage and set alerts View and pay your bills Upgrade your device or change your plan Update your account info   If you’re looking for an easier way to manage your Rogers services without having to call or chat in, we’ve got something exciting to share. The MyRogers App and online service is a free*, simple and convenient way to keep tabs on all your wireless services. With the MyRogers app and online service, you can t rack your usage and set alerts, view and pay your bills, upgrade your device or change your plan, and more!   How to download and install the MyRogers app   From your iPhone: 1. Open the App Store. 2. Tap Search. 3. Enter MyRogers in the search field and tap Search. 4. Tap Get then Install or the icon if you are reinstalling the app. 5. If prompted for a password, enter your iTunes password. The app will begin to download and install onto your device. 6.   Once registered, select one of the following to manage your services:   From your Android device: 1. Open the Play Store app on your device. 2. In the search field, enter MyRogers . 3. Tap Install . 4.  The app will begin to download and install onto your device.   From your Computer or Web-browser: Register your MyRogers profile using a computer by logging onto Rogers.com and selecting: LOG IN > Register (under 'New to MyRogers?').   View account balance:   See your account balance and last payment details. Make a payment:   Make payment using a credit card (Visa, MasterCard or American Express). View wireless usage:   Check out how many minutes, KBs of data, and messages you’ve sent for the current invoice period. Manage your family’s data, worry-free: On a Share EverythingTM plan, set alerts so when a family member reaches their data limit, you’ll get a text message to top up or pause data. Upgrade your device or change your plan: Want a new plan or to upgrade to the hottest new device? Sign in and browse for plans and devices marked Exclusive For You. Update your account info: Update your contact info, switch to online billing, change your call display name, and so much more!   * There’s no data charge for usage associated with the app.
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