Account Support, MyRogers & Additional Services Knowledge Base

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Manage all of your Rogers services online and with the app:   Track your usage and set alerts View and pay your bills Upgrade your device or change your plan Update your account info   If you’re looking for an easier way to manage your Rogers services without having to call or chat in, we’ve got something exciting to share. The MyRogers App and online service is a free*, simple and convenient way to keep tabs on all your wireless services. With the MyRogers app and online service, you can t rack your usage and set alerts, view and pay your bills, upgrade your device or change your plan, and more!   How to download and install the MyRogers app   From your iPhone: 1. Open the App Store. 2. Tap Search. 3. Enter MyRogers in the search field and tap Search. 4. Tap Get then Install or the icon if you are reinstalling the app. 5. If prompted for a password, enter your iTunes password. The app will begin to download and install onto your device. 6.   Once registered, select one of the following to manage your services:   From your Android device: 1. Open the Play Store app on your device. 2. In the search field, enter MyRogers . 3. Tap Install . 4.  The app will begin to download and install onto your device.   From your Computer or Web-browser: Register your MyRogers profile using a computer by logging onto Rogers.com and selecting: LOG IN > Register (under 'New to MyRogers?').   View account balance:   See your account balance and last payment details. Make a payment:   Make payment using a credit card (Visa, MasterCard or American Express). View wireless usage:   Check out how many minutes, KBs of data, and messages you’ve sent for the current invoice period. Manage your family’s data, worry-free: On a Share EverythingTM plan, set alerts so when a family member reaches their data limit, you’ll get a text message to top up or pause data. Upgrade your device or change your plan: Want a new plan or to upgrade to the hottest new device? Sign in and browse for plans and devices marked Exclusive For You. Update your account info: Update your contact info, switch to online billing, change your call display name, and so much more!   * There’s no data charge for usage associated with the app.
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With online billing it’s easy to stay up-to-date on your account balance!   View account balance online:   Sign in to MyRogers and click Billing & Payment. View your balance under Total Account Balance.   View account balance in the MyRogers app:   Open the app and sign in. View your balance next to Account Balance ($).     If you don’t see Account Balance ($) on the app’s home screen, sign in to your account by tapping the icon and selecting Sign In .   View account balance by phone:   Call 1-888-764-3771  or *611 from your wireless device. After the Rogers welcome message: Press 1. To confirm the Phone Number or Account Number you are calling from, press 1. If incorrect, press 2 and enter your 10 digit phone number and press #. For your Account Balance: press 1.   You will hear your most recent invoice and the last payment amount received. If you are calling from your wireless device, you will receive a text message with your account balance details.   Note: Your account balance may differ from the total due on your last bill. Your account balance includes any payments, credits or adjustments made on your account since your last bill, while the total due on your last bill shows the balance owing as of your last bill date.   After making a payment, your balance will update once the payment has been processed (up to 48 hours).
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