topic Re: 500U Slow Speeds - Escalated Ticket in Archived Posts
https://communityforums.rogers.com/t5/Archived-Posts/500U-Slow-Speeds/m-p/448368#M141748
<P>Hi yes i have been testing multiple device wifi and ethernet </P><P>here just a quick snapshot of what i i am getting was told was all my devices didn't do anything to my device but somehow seems a bit better....something was and is not right and it is not at my end</P><TABLE><TBODY><TR><TD>Date</TD><TD>Download Speed</TD><TD> </TD><TD> </TD><TD> </TD><TD> </TD><TD> </TD></TR><TR><TD>2018-11-30, 12:11 a.m.</TD><TD>642.3006</TD><TD> </TD><TD> </TD><TD> </TD><TD> </TD><TD> </TD><TD> </TD></TR><TR><TD>2018-11-30, 12:12 a.m.</TD><TD>142.4606</TD><TD>100U</TD><TD> </TD><TD> </TD><TD> </TD><TD> </TD><TD> </TD></TR><TR><TD>2018-11-30, 12:14 a.m.</TD><TD>135.4087</TD><TD>100u</TD><TD> </TD><TD> </TD><TD> </TD><TD> </TD><TD> </TD></TR><TR><TD>2018-11-30, 8:55 a.m.</TD><TD>135.3668</TD><TD>100u</TD><TD> </TD><TD> </TD><TD> </TD><TD> </TD><TD> </TD></TR><TR><TD>2019-03-16, 1:45 a.m.</TD><TD>135.1695</TD><TD>100u</TD><TD>average speed for the time I had 100u</TD><TD> </TD></TR><TR><TD>2019-05-28, 8:37 p.m.</TD><TD>133.7559</TD><TD>100u</TD><TD> </TD><TD> </TD><TD> </TD><TD> </TD><TD> </TD></TR><TR><TD>2019-07-14, 9:45 a.m.</TD><TD>141.6734</TD><TD>100u</TD><TD> </TD><TD> </TD><TD> </TD><TD> </TD><TD> </TD></TR><TR><TD>2019-07-14, 1:08 p.m.</TD><TD>18.8513</TD><TD>100u</TD><TD>start of having issues</TD><TD> </TD><TD> </TD></TR><TR><TD>2019-07-14, 1:10 p.m.</TD><TD>20.70854</TD><TD>100u</TD><TD>all device slow </TD><TD> </TD><TD> </TD><TD> </TD></TR><TR><TD>2019-07-14, 1:11 p.m.</TD><TD>16.29839</TD><TD>100u</TD><TD>all devices slow same reading all devices</TD><TD> </TD></TR><TR><TD>2019-07-20, 8:24 a.m.</TD><TD>3.83576</TD><TD>100u</TD><TD>another day slow all devices</TD><TD> </TD><TD> </TD></TR><TR><TD>2019-07-20, 8:34 a.m.</TD><TD>17.9689</TD><TD>100u</TD><TD>slow</TD><TD> </TD><TD> </TD><TD> </TD><TD> </TD></TR><TR><TD>2019-07-20, 8:35 a.m.</TD><TD>20.19162</TD><TD>100u</TD><TD>slow</TD><TD> </TD><TD> </TD><TD> </TD><TD> </TD></TR><TR><TD>2019-07-20, 8:35 a.m.</TD><TD>18.76422</TD><TD>100u</TD><TD>slow </TD><TD> </TD><TD> </TD><TD> </TD><TD> </TD></TR><TR><TD>2019-07-20, 8:57 a.m.</TD><TD>17.13242</TD><TD>100u</TD><TD>slow all devices everyday speed test on other devices</TD></TR><TR><TD> </TD><TD> </TD><TD> </TD><TD>Upgradeed to 500u</TD><TD> </TD><TD> </TD><TD> </TD></TR><TR><TD> </TD><TD> </TD><TD> </TD><TD> </TD><TD> </TD><TD> </TD><TD> </TD><TD> </TD></TR><TR><TD> </TD><TD> </TD><TD> </TD><TD> </TD><TD> </TD><TD> </TD><TD> </TD><TD> </TD></TR><TR><TD>2019-09-07, 3:14 p.m.</TD><TD>29.0957</TD><TD>500U</TD><TD>different times of day and different server test</TD></TR><TR><TD>2019-09-07, 3:19 p.m.</TD><TD>25.36734</TD><TD>500u</TD><TD>average speed since upgrade to 500u </TD><TD> </TD></TR><TR><TD>2019-09-09, 8:01 p.m.</TD><TD>70.0903</TD><TD>500U</TD><TD>average speed since upgrade to 500u </TD><TD> </TD></TR><TR><TD>2019-09-11, 8:36 a.m.</TD><TD>42.2178</TD><TD>500U</TD><TD>average speed since upgrade to 500u </TD><TD> </TD></TR><TR><TD>2019-09-11, 10:00 a.m.</TD><TD>68.70753</TD><TD>500u</TD><TD>average speed since upgrade to 500u </TD><TD> </TD></TR><TR><TD>2019-09-11, 10:08 a.m.</TD><TD>75.54958</TD><TD>500u</TD><TD>average speed since upgrade to 500u </TD><TD> </TD></TR><TR><TD>2019-09-11, 10:21 a.m.</TD><TD>41.83487</TD><TD>500u</TD><TD>average speed since upgrade to 500u </TD><TD> </TD></TR><TR><TD>2019-09-11, 10:27 a.m.</TD><TD>58.11642</TD><TD>500u</TD><TD>average speed since upgrade to 500u </TD><TD> </TD></TR><TR><TD>2019-09-11, 6:14 p.m.</TD><TD>71.53527</TD><TD>500u</TD><TD>average speed since upgrade to 500u </TD><TD> </TD></TR><TR><TD>2019-09-11, 7:18 p.m.</TD><TD>75.22604</TD><TD>500u</TD><TD>average speed since upgrade to 500u </TD><TD> </TD></TR><TR><TD>2019-09-11, 7:36 p.m.</TD><TD>160.7085</TD><TD>500u</TD><TD>ok now getting average speed was getting on 100u </TD></TR><TR><TD>2019-09-11, 7:37 p.m.</TD><TD>148.4203</TD><TD>500u</TD><TD>ok now getting average speed was getting on 100u </TD></TR><TR><TD>2019-09-11, 7:42 p.m.</TD><TD>162.571</TD><TD>500u</TD><TD>ok now getting average speed was getting on 100u </TD></TR><TR><TD>2019-09-12, 7:35 a.m.</TD><TD>179.639</TD><TD>500u</TD><TD>ok now getting average speed was getting on 100u </TD></TR><TR><TD>2019-09-12, 8:27 a.m.</TD><TD>245.0363</TD><TD>500u</TD><TD>wow never seen that speed tech is on his way </TD></TR><TR><TD>2019-09-12, 10:39 a.m.</TD><TD>117.5678</TD><TD>500u</TD><TD>short lived back to 100u speed</TD><TD> </TD><TD> </TD></TR><TR><TD>2019-09-12, 11:16 a.m.</TD><TD>85.14734</TD><TD>500u</TD><TD> Back to this speed and worse on all my devices </TD></TR><TR><TD>2019-09-12, 11:17 a.m.</TD><TD>325.9059</TD><TD>500u</TD><TD>Tech leaves all a sudden wow never seen those speeds</TD></TR><TR><TD>2019-09-12, 11:43 a.m.</TD><TD>367.2394</TD><TD>500u</TD><TD>didn’t do anything to my device</TD><TD> </TD></TR><TR><TD>2019-09-12, 11:44 a.m.</TD><TD>384.4408</TD><TD>500u</TD><TD>somehow I finally got good speed on all my devices</TD></TR><TR><TD>2019-09-12, 12:03 p.m.</TD><TD>344.2397</TD><TD>500u</TD><TD> I finally got good speed didn’t do anyhting to my devices</TD></TR><TR><TD>2019-09-12, 12:20 p.m.</TD><TD>329.8239</TD><TD>500u</TD><TD>didn’t do a thing on my end </TD><TD> </TD><TD> </TD></TR><TR><TD>2019-09-12, 1:11 p.m.</TD><TD>239.4268</TD><TD>500u</TD><TD>better </TD><TD> </TD><TD> </TD><TD> </TD><TD> </TD></TR><TR><TD>2019-09-12, 5:45 p.m.</TD><TD>361.7758</TD><TD>500u</TD><TD>better </TD><TD> </TD><TD> </TD><TD> </TD><TD> </TD></TR><TR><TD>2019-09-12, 5:46 p.m.</TD><TD>326.0082</TD><TD>500u</TD><TD>ok</TD><TD> </TD><TD> </TD><TD> </TD><TD> </TD></TR><TR><TD>2019-09-12, 5:46 p.m.</TD><TD>315.9845</TD><TD>500u</TD><TD>ok</TD><TD> </TD><TD> </TD><TD> </TD><TD> </TD></TR><TR><TD>2019-09-12, 7:28 p.m.</TD><TD>26.39374</TD><TD>500u</TD><TD>what ?</TD><TD> </TD><TD> </TD><TD> </TD><TD> </TD></TR><TR><TD>2019-09-12, 7:29 p.m.</TD><TD>72.22042</TD><TD>500u</TD><TD>oh no</TD><TD> </TD><TD> </TD><TD> </TD><TD> </TD></TR><TR><TD>2019-09-12, 7:44 p.m.</TD><TD>80.8672</TD><TD>500u</TD><TD>oh no</TD><TD> </TD><TD> </TD><TD> </TD><TD> </TD></TR><TR><TD>2019-09-12, 8:40 p.m.</TD><TD>74.25304</TD><TD>500u</TD><TD>oh no</TD><TD> </TD><TD> </TD><TD> </TD><TD> </TD></TR><TR><TD>2019-09-12, 9:29 p.m.</TD><TD>64.76232</TD><TD>500u</TD><TD>oh no</TD><TD> </TD><TD> </TD><TD> </TD><TD> </TD></TR><TR><TD>2019-09-12, 9:56 p.m.</TD><TD>84.27686</TD><TD>500u</TD><TD>on no </TD><TD> </TD><TD> </TD><TD> </TD><TD> </TD></TR><TR><TD>2019-09-12, 10:23 p.m.</TD><TD>42.28426</TD><TD>500u</TD><TD>oh no not good</TD><TD> </TD><TD> </TD><TD> </TD></TR><TR><TD>2019-09-12, 10:24 p.m.</TD><TD>30.28042</TD><TD>500u</TD><TD>ouch something is not right</TD><TD> </TD><TD> </TD></TR><TR><TD>2019-09-12, 10:30 p.m.</TD><TD>67.04834</TD><TD>500u</TD><TD>ok maybe congestion but not my device issue its upstream</TD></TR><TR><TD>2019-09-12, 10:32 p.m.</TD><TD>393.1394</TD><TD>500u</TD><TD>WOW OK Much better this is what I should be getting</TD></TR><TR><TD>2019-09-12, 10:56 p.m.</TD><TD>399.9668</TD><TD>500u</TD><TD>OK</TD><TD> </TD><TD> </TD><TD> </TD><TD> </TD></TR><TR><TD>2019-09-12, 10:57 p.m.</TD><TD>337.9746</TD><TD>500u</TD><TD>ok</TD><TD> </TD><TD> </TD><TD> </TD><TD> </TD></TR><TR><TD>2019-09-12, 11:05 p.m.</TD><TD>375.8917</TD><TD>500u</TD><TD>ok </TD><TD> </TD><TD> </TD><TD> </TD><TD> </TD></TR><TR><TD>2019-09-12, 11:14 p.m.</TD><TD>417.9302</TD><TD>500u</TD><TD>wow</TD><TD> </TD><TD> </TD><TD> </TD><TD> </TD></TR><TR><TD>2019-09-12, 11:25 p.m.</TD><TD>421.6285</TD><TD>500u</TD><TD>wow</TD><TD> </TD><TD> </TD><TD> </TD><TD> </TD></TR><TR><TD>2019-09-12, 11:26 p.m.</TD><TD>200.6884</TD><TD>500u</TD><TD>ok</TD><TD> </TD><TD> </TD><TD> </TD><TD> </TD></TR><TR><TD>2019-09-12, 11:28 p.m.</TD><TD>370.3044</TD><TD>500u</TD><TD>ok</TD><TD> </TD><TD> </TD><TD> </TD><TD> </TD></TR><TR><TD>2019-09-12, 11:33 p.m.</TD><TD>149.6189</TD><TD>500u</TD><TD>ok connected to a wifi pod </TD><TD> </TD><TD> </TD></TR><TR><TD>2019-09-12, 11:34 p.m.</TD><TD>169.3798</TD><TD>500u</TD><TD>ok connected to a wifi pod </TD><TD> </TD><TD> </TD></TR><TR><TD>2019-09-12, 11:37 p.m.</TD><TD>144.8279</TD><TD>500u</TD><TD>another room wifi pod</TD><TD> </TD><TD> </TD></TR><TR><TD>2019-09-13, 7:17 a.m.</TD><TD>127.656</TD><TD>500u</TD><TD>wifi pod</TD><TD> </TD><TD> </TD><TD> </TD><TD> </TD></TR><TR><TD>2019-09-13, 7:48 a.m.</TD><TD>115.7134</TD><TD>500u</TD><TD>wifi pod</TD><TD> </TD><TD> </TD><TD> </TD><TD> </TD></TR><TR><TD>2019-09-13, 8:00 a.m.</TD><TD>129.9245</TD><TD>500u</TD><TD>wifi pod</TD><TD> </TD><TD> </TD><TD> </TD><TD> </TD></TR><TR><TD>2019-09-13, 5:33 p.m.</TD><TD>387.0927</TD><TD>500u</TD><TD>gateway ok speed</TD><TD> </TD><TD> </TD><TD> </TD></TR><TR><TD>2019-09-13, 6:37 p.m.</TD><TD>135.2887</TD><TD>500u</TD><TD>wifi pod</TD><TD> </TD><TD> </TD><TD> </TD><TD> </TD></TR><TR><TD>2019-09-13, 8:04 p.m.</TD><TD>344.5835</TD><TD>500u</TD><TD>wow much better</TD><TD> </TD><TD> </TD><TD> </TD></TR><TR><TD>2019-09-13, 11:31 p.m.</TD><TD>390.6018</TD><TD>500u</TD><TD>ok </TD><TD> </TD><TD> </TD><TD> </TD><TD> </TD></TR><TR><TD>2019-09-14, 12:00 a.m.</TD><TD>96.14413</TD><TD>500u</TD><TD>maybe congestion </TD><TD> </TD><TD> </TD><TD> </TD></TR><TR><TD>2019-09-14, 12:01 a.m.</TD><TD>532.1313</TD><TD>500u</TD><TD>what is that wow awesome give me more </TD></TR><TR><TD>2019-09-14, 12:05 a.m.</TD><TD>587.7996</TD><TD>500u</TD><TD>again wow! This is what I should be getting </TD></TR><TR><TD>2019-09-14, 12:08 a.m.</TD><TD>365.276</TD><TD>500u</TD><TD>ok</TD><TD> </TD><TD> </TD><TD> </TD><TD> </TD></TR><TR><TD>2019-09-14, 12:09 a.m.</TD><TD>196.6005</TD><TD>500u</TD><TD>wifi pod</TD><TD> </TD><TD> </TD><TD> </TD><TD> </TD></TR><TR><TD>2019-09-14, 12:11 a.m.</TD><TD>186.884</TD><TD>500u</TD><TD>wifi pod</TD><TD> </TD><TD> </TD><TD> </TD><TD> </TD></TR><TR><TD>2019-09-14, 12:17 a.m.</TD><TD>180.3812</TD><TD>500u</TD><TD>wifi pod</TD><TD> </TD><TD> </TD><TD> </TD><TD> </TD></TR><TR><TD>2019-09-14, 12:18 a.m.</TD><TD>328.8284</TD><TD>500u</TD><TD>gateway ok speed</TD><TD> </TD><TD> </TD><TD> </TD></TR><TR><TD>2019-09-14, 12:58 a.m.</TD><TD>104.7688</TD><TD>500u</TD><TD>pod</TD><TD> </TD><TD> </TD><TD> </TD><TD> </TD></TR><TR><TD>2019-09-14, 12:58 a.m.</TD><TD>206.2879</TD><TD>500u</TD><TD>pod</TD><TD> </TD><TD> </TD><TD> </TD><TD> </TD></TR><TR><TD>2019-09-14, 7:20 a.m.</TD><TD>405.9789</TD><TD>500u</TD><TD>wow! What do I have to do to average this speed </TD></TR></TBODY></TABLE>Sat, 14 Sep 2019 13:01:33 GMTDave3262019-09-14T13:01:33Z