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mascf1
I'm a reliable contributor
since ‎08-05-2014
‎12-14-2023

User Statistics

  • 100 Posts
  • 4 Solutions
  • 1 Likes given
  • 41 Likes received

User Activity

High WIFI Latency

12-09-2023
The downstream latency on all my wifi connected devices is over 300ms, Ethernet connection to the modem is 8ms.  Signal strength and distance aren’t the issue, I can sit beside the modem with my iPad and iPhone and the wifi latency is still over 300m...

Paying for 50Mbps upstream but still getting 30Mbps

12-09-2022
My account info shows I'm paying for 1Gbps download and 50Mbps upload but I'm still getting the 30Mbps upload speed.  Briefly last summer Rogers upgraded my upstream to 50Mbps and then downgraded it back to the 30.  At that time Rogers was still adve...

Screen saver won’t stay on Animals

01-30-2022
Ever since the last software update the Ignite TV screen saver keeps cycling between Animals and Entertainment when I have it set to Animals. Support has been clueless and useless.   *** Edited Labels***

Housekeeping update message on TV

09-14-2021
Today at around 4:15pm EDT all of my services went down after this message appeared on the TV screen "you caught us in the middle of a housekeeping update, we will be done in a few minutes".  This took out down of my Rogers services, not just the TV....

misrouting digital cable support calls

05-21-2021
Rogers is now continually misrouting calls for digital cable support and wasting customers time!!!! The IVR system recognizes phone number associated with the account and yet still routes it to the Ignite TV group. Support calls are now taking more t...
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