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In view of today's NAVIGATR debacle, where this new, insufficiently tested, Guide wiped out customers' recordings, there really needs to be a way to back them up. This is routine in the computer world, but unavailable for PVRs.

 

So here's my idea:  Rogers should have all programming archived for a limited time in case of such disasters, even just a month would do. Rogers should also maintain a list of customers' existing and scheduled recordings linked to their accounts. Then, when disaster strikes, like bungled update, or just a PVR dying, this data can be restored to a wiped or replaced PVR.

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There are two different dates on my online bill since forever, the top date is always 3 days later than the bottom date. One time I made a mistake of taking the top date without looking at the bottom one, and got a late charge. THIS IS TOTALLY STUPID.

Outlook.com / Hotmail.com support for RON

Status: New idea
by a week ago - last edited Monday by Community Specialist

Probably have been posted before, but anyway, it would be really nice to, finally, bring outlook.com aka hotmail.com support to Rogers One Number. It's the second most popular email service in the world and it supports all the modern protocols (if not more and better) than gmail and yahoo. I understand that outlook.com is the backend for bell.net email service, but many people use hotmail.com and outlook.com without being bell customers, so it's only beneficial to Rogers, considering adding the support is not going to take a lot of programming resources.

 

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Not really a new idea, but an old idea that I thought was really useful for customers.  Price Match was a guarantee that you were getting the best deals on Rogers.  Please return it.

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Rogers Community App

Status: New idea
by Rogers Employee ShakTib on ‎06-23-2015 02:21 PM

Primary/Main Idea: Rogers Community App

An App that isn't browser based. I can't load things correctly via browser a lot of times and I wish there was an App where I can just help a lot more easily! Browser itself has some scripting issues. (On FireFox, Chrome and Android for sure since that's what I use. IE works fine)

An App that isn't just a Browser Redirect would be helpful!

 

Maybe linked to MyRogers / MyAccount App but NOT as a browser redirect.

 

Secondary Idea: Have the Option in User Settings to "Stay Logged in" or avoid "Session Time Out" - Constant log-out after some Idle time is unfortunate, because my passwords are ususally logg and complicated (and I don't save my password on browsers)

 

Any takers? Any Feedback?

0 Likes

Data Stash. Like T-mobile in the USA

Status: New idea
by on ‎06-11-2015 11:13 PM

They say Rogers is always the first for new things, and this is a feature that most Canadians would agree we deserve. I have 10gb on my mobile data plan i some times only use 5-7gb it would be nice for that remianing 3-5gb to cross over into the next month. Plus we pay alot more for are data then are friends south of the boarder so this would be a very nice feature.

Program Nextbox via Browser

Status: New idea
by on ‎05-27-2015 02:44 PM

Allow customers to access and program their Nextbox PVR from anywhere in the world via an Internet browser. This would allow a loyal Rogers customer who may not have a Smartphone to record a program remotely from a hotel or cottage in case the program recording had been inadvertently forgotten before leaving town for the weekend.

 

Roger rewards - bill credit

Status: New idea
by Resident Expert on ‎05-25-2015 02:19 PM

Notice that there are roger rewards for bill credit of 75.00, 100.00 and 200.00 

 

My suggestion is to maybe also have them for 25.00 and 50.00 for us whom have smaller monthly balances.. 

Also with a smaller monthly rate it takes us longer to accumulate points... This would make the bill credit reward more achievable for us.....

 

so 25.00 and 50.00 bill credits would make it easier for us to take advantage of this awesome reward!

 

 

0 Likes

Nextbox 3.0 Usability Improvements

Status: New idea
by on ‎05-24-2015 06:54 PM
1) Currently the start and stop options for recordings is limited to a picklist: On Time, 5 Minutes Before/After, 10 Minutes Before/After, 15 Minutes Before/After, 30 Minutes Before/After, 1 Hour Before/After, and 3 Hours Before/After. The picklist for these options was a poor UX design. It should allow the user to set any number of minutes starting at 1. Many times I wish I could just have it start and end 1 minute before and after the scheduled times. Starting and ending 5 minutes before and after is too much and it wastes precious space on the PVR.
2) While there is the option to select multiple recordings in your list and bulk delete them, I find myself many times wishing that I could select multiple recordings and bulk change their Save Until policies.
3) In the same vein as 2, user experience would be greatly improved if the Save Until policies included options like 7 days, 14 days, 1 month, etc.
0 Likes

Rogers Coverage Maps

Status: New idea
by on ‎04-23-2015 08:28 PM

The new coverage maps are hard to read, compared to the old version. Before each network (edge, hspa+, lte) was a different colour, but now they are all one colour and the patterns used to seperate them are really hard to see.

Please seperate each network for different colours.

 

In addition, it would be great to have printable PDF coverage maps per province.

0 Likes

Windows Phone Suretap

Status: Acknowledged
by on ‎04-23-2015 08:26 PM

With Windows Phone supporting both NFC and mobile payments, it would be great to see Rogers expand their Suretap payment option to the platform! I would love to pay with my phone.

Status: Acknowledged
0 Likes

Rogers EXT without usage restrictions

Status: New idea
by on ‎04-23-2015 08:24 PM

I would like to recommend a simple $5-10/month addon that would allow me/users to use my plan 'as-is' the Extended Roaming coverage without the usage restrictions. When Rogers has network coverage, it is by far the best! I would prefer to pay a little extra a month and keep my plan, then to switch to another carrier.

0 Likes

OS Update Page for tablets.

Status: New idea
by Resident Expert on ‎04-17-2015 09:54 AM

Hey everyone and staff! 

 

I have a idea which i thought I would share.  I noticed the OS Upgrade Schedule doesn't have the tablets added on there. Rogers carries tablets which are locked to Rogers and unlocked. It would be nice if Rogers started added those tablets in the OS Upgrade Schedule so customers know when the new update will arrive! 

0 Likes

Tutorial for the new look forum

Status: Being reviewed
by Resident Expert on ‎04-02-2015 11:11 PM - last edited 3 weeks ago by Community Manager

Since the forum got its facelift, a lot of users have been very confused, myself included. The change is quite a shock from how it was before and even the old one was quite unlike most other forums on the Internet.  It would be very helpful if someone produced a simple tutorial on how to navigate the forum and find new messages.

Status: Being reviewed

Example: I'm three days from the end of my billing period, and I need to decide if I should cut back on my usage.

Rogers Customer Service says "It's easy, just go check your usage"...

 

I see I have 19GB left - but what does that mean? If I've used 10GB today and 10GB yesterday, I'm already over my limit, but don't even know it yet - and I still have three days go go!

However if I've only used 3GB today and 4GB yesterday, I have (19 - 7) / 3 = 4GB per day to spend for the next three days - yay!

 

So as you can see, the 48 hour delay puts Rogers "Usage Monitoring" in the stone age. It's very very simple to be completely bushwhacked by overage charges at the end of the month - you saw my example where it's not possible to know whether or not I am able to watch Netflix etc. without extra charges. And that's with one fifth of my 120GB bandwidth remaining for less than a fifth of a month - a very typical case.

 

It is NOT technically difficult to reduce the latency. I'm a software engineer and web developer. I know if you have data tracked on a per-day basis, you could poll this data at any desired rate. It just costs computation time. Changing to every 6 hours would drastically improve your consumers ability to use your service.

 

A 24 hour delay is even "reasonable" - getting performed just after midnight. However there is NO excuse I will believe, which explains how it could take the following 24 hours to "process the results" and present them (for the total 48h delay).

A modern ISP would display up-to-the hour or better usage monitoring.

 

TL;DR Consumers can't make informed decisions with the internet usage monitoring having a pointlessly long delay of 48 hours. My idea: Fix it! Reduce the delay for processing to every 6 hours.

 

Status: Acknowledged
0 Likes

Reporting suspicious communications

Status: Acknowledged
by Resident Expert on ‎02-25-2015 10:30 AM

Often Rogers customers receive suspicious emails, apparently from Rogers, including links to log into their accounts to perhaps update their information. Also, we sometimes see popups inviting us to participate in a Rogers survey. I would like to see something in emails from Rogers that would assure us they are legitimate. I would also like to see a prominent link on the Rogers page where customers can report such scams and suspicious communications.

Status: Acknowledged
0 Likes

Most of us are well aware that Rogers has pretty well completed the analogue to digital conversion. For customers without a regular digital STB, Rogers has been providing standard definition DTAs (DTA50) for some time. While these boxes are great in that they allow customers to continue receiving stations that would have been lost due to the digital conversion, the fact is that they are standard defintion boxes. 

 

My recommendation is that Rogers also make available to customers an HD DTA. Cisco definitely has one such device - the DTA170.  Details can be found here. For many customers, especially those on basic cable, the expense of a regular HD box is just a little too much. Not everyone needs a Nextbox. With older CRT TVs falling by the wayside and most customers replacing these with HD TVs, the option of an HD DTA would at least allow customers to enjoy their HD TV the way it was meant to be enjoyed. This DTA170 operates pretty much the same as the DTA50 (no bells and whistles like the interactive guide) but it can be hooked up with an HDMI cable for HD TVs. 

 

How about it Rogers?

Status: Acknowledged

Shomi Price for subscribers

Status: Acknowledged
by ‎02-06-2015 01:34 PM - edited ‎02-06-2015 01:41 PM

I think that Shomi should be offered at a lesser price for Rogers customers who already subscribe to both tv and internet, seeing as customers who just have internet can get it, it doesnt seem quite fair that those of us who pay for a tv subscription as well should have to pay as much for shomi. Bell offers crave at half the price of shomi, due to the fact that they require a tv subscription. I would consider keeping my shomi subscription if it did not cost so much per month, i already pay for a VIP tv subscription and unlimited internet.

Status: Acknowledged

Support third party boxes or cablecard

Status: Acknowledged
by on ‎01-22-2015 10:52 PM - last edited on ‎02-10-2015 01:39 PM by Community Manager

As good as your Nextbox decoder boxes are, they're still limited and have disadvantages:

1. We're forced to buy one for every TV in our house

2. we can't play back recorded shows from the PVR on tablets and phones.

3. we can't watch all channels on tablets and phones

4. The boxes have no support for media from other sources. (i.e. no integration with third party media centre software)

 

It would be great if Rogers could partner with SiliconDust and make a compatible version of the HDHomeRun, or better yet, support the CableCard standard so the customer can choose their own boxes. That way the customer can view the channels they pay for in the manner they see fit.

 

Make Roam Like Home available to everyone

Status: Acknowledged
by on ‎01-10-2015 05:56 PM - last edited on ‎01-19-2015 06:38 PM by Community Manager

Why is Roam Like Home available only to Share Everything customers? It's a simple and easy understand way to roam that every Rogers customer should have access to, especially business customers.

 

***edited labels***RogersStrick

Status: Acknowledged
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