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New Idea
0 Kudos

Hi

I've been a loyal customer with Rogers for 6 years. I have an suggestion: to implement 2 step authentication to all your online services particularly Rogers one number. why do Rogers one number and Rogers my account portal must have same passwords?. This is a huge security risk. All my online services like Dropbox, gmail, etc have 2 step authentication enabled and i used my mobile number for verification. If someone hacks into my rogers account all my other online accounts will be

compromised. goople authenticator or sms based authentication will be good to implement.

 

I guess no other Service provider in the World have this service. Why not this be another First from Rogers? Please implement this simple solution.

 

Thanks

 

@mjagadeesh

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Dear Rogers: In Durham Region - south of 401/Holt Road interchange - Darlington area - there is very poor Rogers coverage.  Bell has service available there, but Rogers customers cannot receive / send calls.  This is not shown as an area without coverage on the Rogers coverage map on the website.  Appreciate if a new tower could be established to provide service for Rogers customers who want to send/receive calls from that area.  Thanks,

 

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Dear Rogers, A recent change to the Nextbox programming has resulted in a lot of On-Demand channels that are showing in the channel guide, and using the Settings/Channel Setup/Hide Channels feature, you can no longer select those channels (or ch 975 call display) to be hidden. It is important for you to restore the ability for your customers to be able to hide the On-Demand channels.  I do not want to have to scroll through all these everytime in using the guide.  There are many OD channels that I would never want to use.  It should be my option to hide them.  Other users have noted this issue on the Rogers Forum.  (PS: It was a good feature to add the new capability to have the option to hide all non-subscribed channels.  But after you do that, you should also be able to hide other channels you want to hide too.)  Thanks,

0 Kudos

I hate the fact that the nextbox 3.0 does not offer the option to skip to the end of a recorded program like the old silver pvr did. I wish that you would add this feature back on as it is very annoying having to fast forward to the end of a recorded program!

Status: Acknowledged
0 Kudos
Bonnie1234

Next Box PVR

Status: Acknowledged
by 2 weeks ago - last edited Wednesday by Community Manager

1.  When you access the PVR from another terminal there is a delayed reaction after pressing a command on the remote - this is very annoying.

2. There uUsed to be a pvr option on previous pvrs "stop recording and delete".  Nextbox PVR only offers "stop recording and save".  Would like the option to stop and delete.

 

3.  PIP on Nextbox does not work well and often hangs the box and reboots on its own.  PIP on previous pvrs worked perfectly.  I was told this was a software problem - I notice there recently was a software upgrade but problem still exists.  Why can't you fix this?

 

 

 **edited labels** ~RogersMargaret

Status: Acknowledged
0 Kudos

Point #1.

A huuuge pain. I have several series I record on a daily or weekly basis. At times during series hiatus you want to stop recording but not delete the series programming in the PVR itself. Netbox 3.0 or any PVR doesnt allow this. It seems like a no brainer to me and cant see why this cant be programmed into the firmware. Sucks that each time you dont want the PVR to record you have to delete the series setup or it keeps recording every day or week. Not hard to add a ON/OFF record option beside each scheduled recording or series. Argh!!

 

Point #2.

Regarding the "new" mode in the schedule ... I've had new episodes NOT recorded when it supposed to. I beleive the system checks the episode summary. If the episode summary is different then than prior shows it records. However, many series and programs dont have descriptions and are still new episodes (ie. certain daily talk shows) but the box doesnt recognize that and fails to record. Complete pointlessness! Then you have to program that series to record ALL episodes which records repeats and new shows.

Status: Acknowledged
0 Kudos

I use my cellphone for my personal phone and for my business. When clients call they aren't sure wether they should leave a message or not. It would be ideal to be able to have more than one voicemail option for the business plan. 

Ie: Press 1 for ______

     Press 2 for ______

Status: Acknowledged
dostiejp

Live chat background

Status: Being reviewed
by 3 weeks ago - last edited 2 weeks ago by Community Manager

Seriously, whoever designed the Rogers Live Chat feature should be sent on design courses or get an eye exam.  If I had the option to make the background of this post BLUE I would.

 

I just had a live chat session and I had to constantly highlight the representative's text in order to be able to read it...and I'm not color-blind.  Either use a lighter background or darker fonts, it's not rocket science.

 

Status: Being reviewed
Hmm

Please re-implement real time SMS timestamps

Status: Acknowledged
by 3 weeks ago - last edited 3 weeks ago by Community Manager

Back in the day, before smartphones. Dumb phones would show you when the SMS was sent. You can turn off  your phone when you go to bed at night or when travelling. When you turn your device back on, you will get your SMS text and you will know when it was sent. For example. If you're travelling a long flight. You don't turn on your device after a few days. You may have several SMS during that time. 

 

With the dumb phones, once you turn on your device, the SMS would arrive within an hour (usually within a minute). You would see clearly via timestamp that the SMS was sent while your device was turned off. 

 

Nowadays, once you powerup your device, your timestamp shows the SMS as being delivered/sent at the time it arrived on your device, not days earlier as in the above example.

 

With SMS, why is that Rogers subscribes to the theory: three steps forward, two steps back?

 

 

**edited labels** ~RogersMargaret

Status: Acknowledged
janeea

ON DEMAND MOVIES

Status: Acknowledged
by 3 weeks ago - last edited 3 weeks ago by Community Manager

On Demand movies are far too expensive at $6.99. I know you can watch the movie for 24 hours but who watches it more than once? I won't pay 6.99 + tax when I can pick up a movie for $1.99 when I'm out. I can watch a movie from an on-line source. The convenience of pushing a few buttons to get the movie for 24 hours is not worth it.

 

**edited labels** ~RogersMargaret

Status: Acknowledged
0 Kudos
ColdGranite

Let me choose which PVR I want to record on.

Status: Acknowledged
by on ‎03-14-2014 10:37 AM - last edited on ‎03-14-2014 02:23 PM by Community Manager

The "whole home" system allows me to record a program from any of the networked TVs.   

 

So if I have an HD box in bedroom, and a NextBox 3 in the living room, I can initiate a recording from the bedroom, and it will be recorded to the Living room PVR.

 

NOW... if I have TWO PVRs, a nextbox 3 in the living room, and an user-owned 8642 in the den, and I try to initiate a recording from the BEDROOM (no PVR)... then it will ASK me which PVR I want to use.

 

BUT IF I initiate a recording from one of the two PVR TVs, it always records on the LOCAL pvr, without asking.

 

IT SHOULD ASK, no matter where the recording was initiated...  there are good reasons why I may want the recording to be at a PARTICULAR PVR.  

 

Since it already asks at the no-pvr location, it should ask at ALL locations.

 

**edited labels** ~RogersMargaret

Status: Acknowledged
0 Kudos
regtiessen

Transferring Calls

Status: Acknowledged
by on ‎02-28-2014 01:47 PM - last edited on ‎03-03-2014 08:59 AM by Community Manager

If you're going to make me go through the hassle of entering my phone number when I first call in, then have it travel with me when I go to a CSR.  it is irritating to enter it and then have to say it again to the CSR.

 

If you are going to route me to a Blackberry CSR when I call in then that person should know something about a Blackberry.  On my last call the person really did not know how to help me.

 

 

Status: Acknowledged
hume

PVR position indicator is too wide/high

Status: Acknowledged
by on ‎02-26-2014 07:17 PM - last edited on ‎03-03-2014 08:56 AM by Community Manager

The Nextbox PVR has an indicator overlay for the time position while fast forwarding. It is too high. No modern TV has overscan issues. The banner covers 1/4 to 1/3 of the visible show (or Ad).  It should at most be half as high.  The black translucent overlay is also too much.

 

There should even be a setting to remove it.

 

The banner persists too long after finishing a fast forward. What purpose is there in leaving it visible? It just blocks the show you are trying to watch. I am sick of hitting the exit button to dismiss it.

 

There are numerous software problems with the NextBox but this behavior annoys me the most.

 

**edited labels** ~RogersMargaret

Status: Acknowledged
0 Kudos
dcfsfved

One Number, multiple connection

Status: Clarification needed
by on ‎02-21-2014 10:47 AM

One Number should not sign you out when you connect on another device.

 

It is not because I plug in a second land line that the first one stop working.

Status: Clarification needed
Hi dcfsfved, can you provide me with exact details on the situation that occurred? Specifically, what devices are you referring to? Were you calling locally or long distance?
OLDYELLR

This forum

Status: Being reviewed
by Resident Expert OLDYELLR on ‎02-20-2014 07:18 PM - last edited on ‎02-24-2014 09:43 AM by Community Manager

When I logged in today I got a popup to complete a survey about this site. Unfortunately, most of the questions asked didn't really address the issues I have with this forum, so I'll lay them out here, hoping someone from Rogers notices.

 

1. First of all, why couldn't Rogers have used one of the many tried and true forum softwares out there that people are familiar with, instead of this abomination?

 

2. Each time I come here, either from an emailed link to a thread, or not, I have to log in manually. That's very annoying.

 

3. My Firefox spell check does not work here and the forum's own spell checker is tedious and confusing.

 

4. If the emailed link takes me to the newest post in a thread (which I'm not even sure of) I still have to go to the top of the page to log in, so I lose my place. Once logged in, new posts are headed by "[ new ]", which is what I search for. However, sometimes new posts are not at the end of a thread like with other forums, if a post on a previous page has been answered.

 

5. This is a biggie. There are few, if any, qualified Rogers people monitoring this forum and when there is someone, they don't seem to stick aroun for long. It's almost as if Rogers does not want to solve problems of give advice for fear of liability. This is a bad situation because Rogers no longer provides email support and their Facebook page is a joke because questions and concerns get quickly buried and Facebook has no search function.

 

6. There were some valid questions in the survey about this site's search function. Frankly, I've seldom found anything useful when using the function.

 

Maybe this gripe should have gone in Idea Box, but that site takes about a month to even acknowledge an idea and then nothing happens. Besides, it's hard to find it.

 

Anyway, if anyone has more suggestions how this forum can be improved, pitch right in. Maybe Rogers will take notice.

 

**edited labels** ~RogersMargaret

Status: Being reviewed
Hi OLDYELLR, lots of great ideas there! Thank you. Here's my response ... 1. We use Lithium for our community (as noted in the bottom right hand corner of each page). Check out www.lithium.com for more information. Would you be willing to share the other forum softwares you're referring to? 2. Regarding logging in, for security reasons, you're logged out after a certain period of inactive time. However, you might be able to set browser to remember your username so you don't have to type it in each time. 3 and 4. Lithium welcomes comments from users regarding the functionality. I will submit these ideas to them on your behalf. If you have other ideas about functionality, please continue to post in Idea Box. 5. I just responded to another idea regarding employee participation - check out my response here: http://communityforums.rogers.com/t5/ideas/ideapage/blog-id/RogersIdeaBox/article-id/1071/comment-id... 6. I'm sorry you feel that way about the search function. We are in the process of making some improvements in the community ... hopefully you'll see an improvement with search too. As for the time it takes to acknowledge an idea in Idea Box, I read every single idea that is submitted and try to acknowledge them within a week. Also, from the home page of the community, the Idea Box link is on the right hand side (click on the image) ... so hopefully it is not too hard to find.
0 Kudos
JoeHeuer2

Increase Fast Forward Speed Capability Through Recorded Programming.

Status: Not likely
by on ‎02-20-2014 07:12 PM - last edited on ‎02-24-2014 09:44 AM by Community Manager

The maximum fast forward speed on my NEXTBOX 8642HD is too slow.

 

It takes way too long to skip to the end of a long recording.

 

I push the FFWD button the maximum amount of times but it's still not fast enough.

 

Takes a full 6 minutes to FFWD to the end of a 6 hour long recording.

 

Need a way to skip about 10X faster through a recording than is currently possible.

 

Thanks.

 

**edited labels** ~RogersMargaret

Status: Not likely
Hi Joe Heuer2, thanks for your idea. Current functionality on our NextBoxes enable a fast-forward speed of up to 4 times the regular speed. Fingers crossed that this might be something considered in future NextBox releases.
0 Kudos
Paton

Program Guide descriptions

Status: Acknowledged
by on ‎02-19-2014 08:53 PM - last edited on ‎02-20-2014 08:49 AM by Community Manager

Please stop the unnecessary movie "reviews" on the Rogers TV program Guide and leave room for the cast list.  Only a minimum plot line is required.  We want to know who is in the production.  Recent examples:  "Tootsie" on TMN - rambling commentary, no mention of even Dustin Hoffman; "Lover Come Back" on TCM - the screen writers, no actors; "Escape from Planet Earth" on TMN - "colourful sci-fi adventure..", no stars.  This is very annoying and frustrating, and has been for a while.

 

 

**edited labels** ~RogersMargaret

Status: Acknowledged
0 Kudos
jayanair

Repetitive nature of programming channels ?

Status: Acknowledged
by on ‎02-18-2014 01:49 PM - last edited on ‎02-19-2014 10:07 AM by Community Manager

Hello,

 

I like to share my concern on your rogers programming.

 

I have been a Rogers client for more than eight years and in the course of time, it seems to look like the quality/ variety of programs is deteriorating. The costs have increased but the quality of programs/movies (TMN on demand, movie time) are repetitive in nature . VIP cable  would mean the customer has more than 300 channels  of which half of them are at least repetitive either due to the fact they are HD content.

 

Watching TV is no longer a pleasure and its causes further boredom watching Die Hard 1, 2, 3 repetitively. Someone needs to review this and for a customer is it really value for their money? With very limited number of players in this market, the choices are few and it will only be matter of time, before customers start looking at other options for cable tv.

 

Regards

JN

 

 

**edited labels** ~RogersMargaret

 

Status: Acknowledged
Thanks for your idea. Gdkitty is correct in his response, we do not set programming content of television stations that are not owned by Rogers. For those channels, you may want to consider reaching out the broadcaster with your feedback. That said, we’re always looking to bring our customers the most diverse and exciting content, so we will share your feedback internally. We have a number of different theme packs and television packages to suit different customers’ needs. You can find more on our various packages at http://www.rogers.com/channels. We also offer a multitude of TV shows and movies on Rogers On Demand (Ch. 100... http://www.rogers.com/ondemand) and on the screen of your choice with Rogers Anyplace TV (http://www.rogersanyplacetv.com/). This lets you have TV on your terms, allowing you to choose exactly what to watch and you decide the place and time.
0 Kudos
rye_encoke

Increase internet speeds

Status: Acknowledged
by on ‎02-14-2014 08:04 AM - last edited on ‎02-19-2014 10:08 AM by Community Manager

Saw a story today that shows that Canada ranks 54th in the world for internet speed.  54th.  We are behind places like Kenya, Turkey, Spain, Estonia, Poland.  For the prices we pay for internet we should get be better than 54th in the world.

 

**edited labels** ~RogersMargaret

Status: Acknowledged
0 Kudos

Why is it that many of your competitors can offer Forums on their websites where their employees will reply and resolve questions rather than the self help version Rogers seems to have going on over here? Forums are great for self help...but not all customers can help all other customers with their problems.

 

Profits not high enough to hire another 3-4 employees to answer questions? I know you answer on Twitter...but not everyone is on Twitter.

 

Anyways Just a thought to ponder

Shawguy

 

**edited labels** ~RogersMargaret

Status: Maybe later
Hi Shawguy, thanks for your idea. As you know, this is a peer-to-peer support community where users can help other users with questions about Rogers products and services. We monitor all of the content and we will bump unanswered questions if they have not already been responded to by the community. Fortunately, our community is pretty active so we don't do a lot of bumping. I don't know of many support communities where employees answer questions; perhaps you can educate me? We are developing some new programs to drive engagement/participation in the community so users can get/find answers more quickly and easily. That said, I'll review your idea and see how it fits into the overall plan for the community ... never say never. :smileyhappy:
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