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Allow Loyal customers to have the privilege of paying for a product on their monthly bill

Status: Acknowledged
by on ‎12-28-2015 10:55 PM - last edited on ‎12-28-2015 10:59 PM by Moderator

Hello, today I was very excited about the red event. I was planning to purchase an iPad Pro with the easy pay payment  method. However, after spending an hour at researching all the deals and promotions, and after I waited half an hour on hold, I talked to a lovely lady who did her best to  allow me to pay iPad Pro on my monthly bill via the easy pay on my monthly bill via the easy pay method  it would not work. I was very disappointed because I had my hopes up that through the promotion that you are promoting and marketing to the public and your clients you failed to mention that the iPad Pro was not included.  I would suggest that you have faith in your clients to pay their bills and to allow larger products to be billed to the . Or in my case make an exception because I have clean billing payment record and I'm not gonna run away and not pay my own so I'm very disappointed and  confused but the entire process. Because I cannot use the easy pay method to pay for the iPad Pro I was un eligible for many of the promotions that you marketing to the public.  My suggestion is that you give people the opportunity to use the easy payment method if they were completely unaware that it was not allowed in the first place. Also allow for other payment methods such as PayPal. Thank you for understanding my frustration and  annoyance of the feeling of being treated like I cannot afford the product simply because I didn't have the money on me at that exact time. perhaps you could offer a new payment program where if a person wants to buy a iPad Pro or something similar that is more expensive that they have the ability to pay through a payment plan outside of that bill. Perhaps you could offer a new payment program where if a person wants to buy a iPad Pro or something similar that is more expensive that they have the ability to pay through another payment plan outside of that monthly bill.

 

Status: Acknowledged

 

Hello, @acaciakali

 

Thank you for submitting your idea! Smiley Happy

 

RogersMoin.

 

 

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Esquire Network?

Status: Acknowledged
by on ‎12-24-2015 10:25 AM

It would be swell if you'd pick up the Esquire Network, as they have some excellent original programming that isn't available in Canada through any of our Satellite or Cable providers, yet.

http://tv.esquire.com/shows

Status: Acknowledged

 

Hello, @steffanwatkins

 

Thank you for submitting your idea.

 

RogersMoin

0 Likes

Hello,

 

I recently purchased a new Microsoft Lumia 950 XL (that supports Wifi Calling), and I am a corporate customer. Recently I found out that Wifi calling is enabled for iPhone customers on Rogers, after calling I was told Rogers only supports iOS devices.

My office is in an area with very little coverage and it's been making life difficult as far as any cell calls. I've called customer support numerous times, finally being told a new cell tower is needed, but land needs to be aquired for it to go up. I've been dealing with little to no coverage for almost a year...

Any chance we could enable this for all devices that support Wifi calling? It would make my life super easy!

(P.S. Rogers OneNumber isn't an option for me, I don't want to go down that road)

Status: Acknowledged

Thank you, @StephenWagner7 for submitting your idea!

 

RogersMoin

0 Likes
Like honestly you should be updating the security of the Samsung line of phones especially when you have already received the patch. This goes for the Note 5, Galaxy S6, and Edge. Google releases these each month. Samsung has stated they want to push out these monthly system updates. Always the carriers have to be involved? In the US they are getting security system updates for the Galaxy line. Do some good for your customers and keep their system up to date with security like Apple does for iPhone. You have the system update from Samsung so start updating your customers system.
Status: Acknowledged

Thank you @Dx9 for submitting your idea, it's appreciated. 

 

RogersMoin

0 Likes

The New Arris DOCSIS 3.1 Modem

Status: Acknowledged
by on ‎12-07-2015 04:31 PM

Arris has released a new DOCSIS 3.1 Modem - the SB8200. It is a 32x8 QAM channel bonding modem - even better than the current Hitron modems approved for use by Rogers. In light of the current issues being experienced by many Rogers customers who are being asked to return and exchange their Hitron modems and in light of the many issues that Rogers customers have experienced over the past number of years with Hitron modems, could Rogers please see their way to offering an alternative? The older docsis 2 Surfboard modems were one of the best modems ever offered by Rogers. They were rock solid in their performance. Since switching to docsis 3 modems, not one modem offered by Rogers has ever matched the reliability of the virtually obsolete SB5100 or SB5101 models. Hopefully, Rogers can see the light and provide customers with the option of offering the SB8200 or, at the very least, allow customers to purchase the SB8200 modem to be authorized by Rogers!

 

http://www.dslreports.com/shownews/Arris-Releases-its-First-DOCSIS-31-Modem-135352

There have always been various problems navigating Community Forums. A current one now is when you click Message Listing at the bottom of a thread, it often takes you back to some random page instead of the first (newest) page. Please create a new forum where users can post problems they experience navigating the Forums so everyone can see and support staff can fix them.

Status: Being reviewed

@OLDYELLR thanks for clarifying.  Let me look into it and get back to you.

0 Likes

Gusto TV Channel

Status: Acknowledged
by on ‎11-27-2015 08:44 PM
It'd be so great if Gusto TV could be added to the offering. Thanks!
Status: Acknowledged
0 Likes

Instead of expecting your customers to fruitlessly add more and more numbers to their limited Call Screen list, why can't you electronically cut them off to start with?

Another rival company with the first letter "P" can, so why not Rogers?

Status: Acknowledged
0 Likes

Google has finally added native visual voicemail in their newest version of Android OS, marshmallow.

 

This feature has long been a staple for iOS users and it is nice to hear it will be available for us android users now.

 

But.....

 

Rogers has decided it will not support this feature.  This was told to me pretty bluntly by "RogersDarrell" in the community forums:

Quote:

 

"Hi everyone,

I've confirmed that we will not be implementing this feature.

Thank you for your patience.

RogersDarrell"

 

No one has offered any reason why as of yet, it can't be too hard to implement on the network side and would be a great improvement over the archaic voicemail system in use now.

 

Please support this idea as I am trying to draw enough attention to it to receive an answer and hopefully make our lives a little easier!!

 

Thanks

 

 

Status: Acknowledged
0 Likes

I think it would be worth it for Rogers to look into helping customers buy out their existing contracts w/ other companies to win them over.  A lot of people are unhappy w/ their current services but are locked into other contracts.  Specifically I'm talking about home monitoring services, as Rogers is new to that market and would benefit from building the client base.

Status: Acknowledged

Hello, @jkha

 

Thank you for submitting the idea.Smiley Happy

 

RogersMoin

0 Likes

Sports PPV: Why are wrestling, boxing & UFC PPVs not available via OnDemand?

Status: Acknowledged
by ‎11-05-2015 12:39 PM - edited ‎11-05-2015 12:43 PM

Hello,
I am a wrestling fan who also enjoys boxing and UFC.  My problem: If I miss an event (TNA Wrestling, Boxing, UFC), there are limited (legal) opportunities to watch the event again.  Attempting to view missed events online can lead to viruses/malware being loaded onto a computer, compromising the security of the customer's network and the Rogers network.

Best case scenario: the event is streamed illegally, in poor quality ... resulting in a subpar experience.

Rogers should make past sports PPV/events available for purchase in HD at a reduced price via TV OnDemand (channel 100) or Rogers anyplace tv (www.rogersondemand.com or Android/iOS apps).

Having past PPV/events available via OnDemand will make it easier for customers to catch up on past events, and generate PPV revenue for Rogers.  As a forward looking company, don't miss the opportunity to keep customers happy and make some extra money at the same time!  Smiley Happy

Status: Acknowledged

Idea Acknowledged.

0 Likes

Real time location services to be put to use for a specific groups

Status: Acknowledged
by on ‎10-28-2015 10:25 PM - last edited on ‎10-28-2015 10:31 PM by Moderator

Hi,

I would like  to elaborate the use of Real time location services to be put to use for a specific group for eg:

(Parents of School going kids in a school bus)

  • A small group can be made and participants will recieve real time info about the location and reaching time of the school bus for their specific school or BUS number
  • The services can be further extended to small business where delivery and location based updates are requried

Technically it is possible to locate and map a Connected network user to global positions maps and inforamtion and location updates can be shared across network depending on local data rates.

 

If you need further help in elaborating on the technical aspects i would be happy to explain in detail. Please revert accordingly.

Regards,
Ajay

Status: Acknowledged
0 Likes

Options to Share Everything plans

Status: Acknowledged
by on ‎09-22-2015 05:37 AM

As a loyal Rogers customer, it would be nice to see some additional options for wireless plans that don't include the media addons? I for one don't watch hockey, or would use the other media services. In addition, I also like to buy my phones outright, so I am in no need for device upgrade options.

 

The roam like home and extended coverage are the only compleling features of the Share Everything plans that make me want to trade in my 6 GB Super Plan, but with costs so much higher that include packages I will never use, it makes it hard to justify the cost differance.

 

 

Status: Acknowledged
0 Likes
RON should fully integrate with the phone and sync calling and message history, instead of just backing up the data on the phone. This way whether you sent a text on your desktop or on your phone you can refer back to it wherever you are instead of having to check multiple locations to peice a conversation together.
This is now a major issue. I cant receive texts or calls with hardly any service in my office located downstairs. Since the Galaxy Note 5 is enabled on the Rogers network with VoLTE my device can't use Rogers One now. The Note 5 is capable of doing WiFi calling on the phone but the feature isn't enabled on the Rogers Network. Now I just renewed my contract for 2 years. The way Rogers handles things with Android I won't see this feature ever on this phone. Not impressed right now. The Rogers One app wasn't the greatest to begin with but I can't use it regardless now since upgrading to the Note 5. Please Enable WiFi Calling on your network like the iPhones.
Status: Acknowledged
0 Likes

Xbox One - Rogers Anyplace TV

Status: New idea
by on ‎09-18-2015 11:25 AM

Can you please add live TV to the Xbox One App similar to mobile/tablet apps?

 

It would be great to watch these channels through my console rather than my phone/tablet.

When I receive an email notification that a reply has been posted in a thread I'm following on any other forum on the Internet, I click the link and I'm there, automatically logged in. With Rogers Community Forums. it takes me SEVEN clicks or actions to get to the same place. Please fix this so it's not so tedious and time consuming. One extra step involved, that does absolutely nothing, is I get a pop-up where I have to choose either my cable or cellphne account.

Status: Acknowledged

Hi @OLDYELLR, thank you for the idea. Its something we have been exploring but there are challenges that make this difficult. One of the issues is that the login is connected to your MyRogers profile so after idle time you are auto signed out. If we allowed auto sign in via the notification link this could pose a security risk and allow others to be able to access your Rogers account via the link.

 

We are always looking at ways to improve ease of use and will continue to look at ways of doing so.

Rogers Anyplace TV channels

Status: Acknowledged
by on ‎08-25-2015 05:59 PM

Just wondering if you can place some news channels on Anyplace TV.  I'd like to stream some news while on the computer.  Please consider adding CP24, CTV News Channel, BNN, and CBC News Network on there.   You have a lot of live sports on there already.  Why not newscasts?  Thanks!

 

Status: Acknowledged

Thank you for submitting your suggestions to the Idea Box.

0 Likes

Usage Message Idea

Status: Acknowledged
by on ‎08-18-2015 08:58 AM

I thought there was a "Rogers Ideas" posting category. I remember using it before, but I can no longer find it.

Mod: Please move this to the proper location. Tx.

 

After reading a lot of chatter about usage and going over the limit, I would like to suggest sending clients a second "reached 95% " message just like you get a "reached 75%" message. It would help I think. 

Status: Acknowledged

HATE THE NEW NAVIGATR!!!!

Status: Acknowledged
by on ‎08-02-2015 07:45 PM
Here is my list of issues with it. ..starting with my list...it does not save my preference of alphabetical order of viewing items...it always reverts back to most recent. it says new meaning newly recorded but it doesn't say if it is a new episode anymore. It doesn’t have date order or series order for viewing your upcoming or recorded shows, it doesn't allow you to choose which items you want to delete...you have to do it one by one or all scheduled or all totally. If you want to view each episode of a show you recorded you have to look at each one for info then to get back to scheduled ones you have to slowly go up until you reach the top of the episode list before you can look at the scheduled ones. It doesn't show the full info anymore....only partial show description...you cannot read the writing on a small tv screen..too small print. Too monotone...very hard to distinguish one thing from another...this is for the guide too. You cannot read the name of shows properly...less characters showing for the titles...the search only lets you see one showing of that show not all times and channels, you cannot page up or down to find your shows faster and it is a slower processing time between each action. Also when you want to delete something it says do you want to delete yes or no then the yes or no disappears. And you have to hit exit after deleting the episode (if it is the only one) to see that it was deleted otherwise it looks like it is still there...to name a few things...
Status: Acknowledged
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