Without waiting approximately 2 hours on the phone or online chat, can someone enlighten me as to how to disable Wireless Voicemail altogether? Every call goes there and only rarely does my phone actually ring. (It's an old Moto KRZR - no data, just used for occasional voice and text, so let's blame the phone for that).
Checking online says I have no extra services which is strange but it does acknowledge I am on a Loyalty Plan that includes Enhanced Voicemail, Voicemail and Call Display with Name Display (I also have Call Forwarding but no mention of that anywhere) so I've given up trying to do this myself.
Do I have to call the business office?
I hear you! Wait times can be really strenuous. If you want the voicemail feature disabled you can reach out to us via PM @CommunityHelps and we'll be happy to complete the request for you.
Is it possible to change my Forums email address without it changing MyRogers email?
Thank you for your reply @stepy2015!
You can definitely update the email address where the notifications are sent to, for your Community Forums profile.
To start, click on your Avatar, in the top right corner. Then, click on "My Settings".
You should see this page:
Click on "Email" and don't forget to save your preferences!
Hope this helps!
Whenever I first turn my system on (running through my AV setup using Rogers NextBox PVR 47C) the sound is really loud. Once I change the channel the sound goes back to normal and stays that way. Bit of an annoying problem that only started when I began using this latest Rogers box). Any ideas on how to fix it?
Yes, as mentioned by @gp-se above, you have an HDMI handshake issue. Once you change the channel, the handshake takes place properly and you get DD5.1 audio to your AVR if you have one.
The typical solution is to power on the AVR first, if you have one, wait a few seconds, then power on the TV and the STB.
Another option is to put a channel change at the end of the sequence so that you are then on the channel that you want to be on. For example, if you have a Harmony remote, put the channel change at the end.
can anyone please share the details on how to watch 2018 VIVO IPL on Rogers TV ?
Last year there was a thread on 2017 VIVO IPL 10.
I have been with Rogers well over 20+ years. I recently moved from my home (where we lived for 18 years). I wanted to upgrade 2/3 phones on my account and learned I cannot process this request, online, until THREE MONTHS after the change of address date. I asked the customer service rep (via online chat) multiple times 'why' I cannot request the upgrades. I was told if it was an emergency I could go 'in store' to request an upgrade. I challenged the thinking asking "what if I had mobility issues" (part of the reason we moved) and it was not answered.
Can someone please explain WHY I am unable to request an upgrade, online, for three months following an address change?
Welcome to the Community and thank you for your post @CW7,
New upgrade sounds exciting, and I appreciate you sharing your feedback. To ensure account security and prevent fraud we cannot complete upgrades over the phone/social media/live chat if the billing address has been changed within the past 30 days. However you can definitely upgrade at a retail location with valid photo identification and proof of your new address.
Good luck with the new devices. Please let us know if you have any further questions.
Maybe I just need to vent.
I called last night to make changes (20 mins to get someone on the phone). The person I spoke to was lovely, and asked me to call back this morning and ask for Client Relations and gave me a confirmation number so I would not have to repeat everything we discussed.
I called this morning (15 mins to get someone on the phone) and spoke to another representative - I asked for Client Relations. He asked me for the confirmation number which I gave so he could see everything. He expected me to start at the beginning again. He confirmed he wasn't Client Relations. He did not transfer me.
Don't waste my time. Do what I asked in the first place. This is the kind of behaviour that makes me look for more things to cancel.
I received an email from the Rogers Management office in Kitchener, offering me some promotional pricing on a total package (internet, cable, and home phone). As a result, the package I have agreed to take increases my internet speed by 50% (I will be doing a speedtest before and after), home phone, and enhanced cable package, but the final price is significantly lower and there's no contract.
The promotional price is effective for one year only so I will unfortunately have to go through this again in one year.
This might be a long one so please bare with me. I will be out of town (Toronto) for a while so I called rogers to cancel my home internet and they told me I have to pay 42/month for the remaining 14 months which is 588. I did not know I had a contract with Rogers when i signed up (Ignite for business 100u) I just have two inquiries. The first one many might say it is my own fault, so I am prepared for any criticism. A good friend recommended me a Rogers sales person called Wilson. He told me he could get me a discounted Rogers business internet service for 69.99 a month. I took it and gave him my visa information along with my name and address etc. He never told me there is a contract. I never signed anything or told to read anything. And the plan is actually 59.99 a month. This is the part where I know people will criticize me for being careless. I know I should have asked him more about the product (is there a contract? is there a cancellation fee? are you human?) to avoid stuff like this. But honestly though, is this how Rogers expect their employees to perform? My next inquiry is more like a complaint. $588 to cancel an internet service. I am not going to elaborate on that since I think it is self explanatory. I am not sure if any Rogers representative would read this or could help me. I just came across this forum while searching on the web for help. Any help or guide will be greatly appreciated! Thanks for reading.
Internet cancellation fee is 50% of the non discount price, multiplied by the number of months left remaining in the term.
I would suggest you escalate to Office of the President for Small Business since you've been deliberately misled by a sales rep, if that is not successful, it's time to escalate to the CCTS.
Has anyone come up with a good solution for using more than one Nextbox in the same room.
(e.g. 1 television, 1 VCR )
The problem is that all the Nextboxes listen for the same control signals from the remote
control. If I use the remote to change the channel I'm watching on the TV it also changes
the channel of the Nextbox connected to the VCR, potentially breaking a planned recording.
I'm trying putting a block in front of the Nextbox to keep this from happening but so far
I've not been completely successful
Any suggestions ?
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After some experimentation, I discovered the couse of my problem.
I'm using multiple NextBox HD terminals in the same room.
The Cisco manual for this device (Explorer4642HD) is less than accurate
about the location of the IR sensor on the front of the device.
The IR sensor is located to the left of the clock display and right of the control
buttons. Once I put a cardboard IR block in the right place, stability was
achieved. I don't change channels enough to try the IR repeater suggestions.
Hi. Way back when I first got my Rogers account and email address (the @ rogers.com address) we could choose a yahoo.ca address for "disposable" address. I chose a name different from my Rogers name and have been using that for years as my address for things I didn't want to give my main Rogers email to. Now, for reasons, I want a different name, but when I go to add a disposable address, it will only let me use a variation on that name. How can I get an entirely different name?
I used disposable email addresses often in the past so I know how handy it can be when you don't want to give out your actual email address.
After reviewing this and testing it out on my end it appears that we can no longer edit the name of the disposable email address. You can only use variations of the last name that was assigned. I am unsure of when this change went into effect as its been a while since I tried to edit mine.
I need direction/advice as to setting up my iPhone 6S Plus for my new Data plan. Do I need to have Cellular enabled?? What other settings need to be enabled to achieve the best results? Previously only had talk and text but no data plan.
Any and all instruction appreciated.
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