Rogers One Number

[nycrew]

I am also having this same problem with the error EA500 and have not gotten it fixed...any one have a solution to this yet

[feilo]

actually I managed to get RON working again by calling technical support (but I was unable to login to this forum for days).

This time I have to give the technical support credit. He suggested that I put the computer into the DMZ.

Every now and then, I would loss access completely or just cannot hear the other side (still don't know why this is happening), but I had always been able to get RON working again by resetting the DMZ status of the computer and / or resetting the forwarding port to 554.

Very strange, but it seems to be working now.

[feilo]

the strangest thing is, I can only call out using the dialing pad

but if I clicked on the stored phone number in my directory, it never worked. And I would have to go through the resetting process all over again.

As I said, very strange.

[PeterTy]

A couple of observations:

Receiving calls on the computer:

Depending on the type of internet connection I am using, I may or may not receive calls.

• Through my router, I will not receive calls
• Through other internet connections (such as using an internet dongle, mobile internet) i can receive calls.

Login Problems:

I also found that I get "LOGIN ERROR: Server rejected" depending on the internet connection used. I can login with my home internet through a router (but can not receive calls) but I can not login using the internet dongle.

Combination of Both to connect and receive calls:

The only way I was able to receive calls on my computer was to:

1. Login using my home internet connection through the router
2. Then connect again using an internet dongle such as Rogers Rocket
3. Then I was able to receive calls

Clearly, something is not correct with this application yet.

[feilo]

I am actually doing quite well lately since I discovered the little tricks.

Whenever I was unable to get connected, I put the laptop I was using to make the calls in the DMZ (I am connected through a D-link DIR 615 router). But I disabled the DMZ setting after I made the first call and kept it that way until I had problem getting connected again.

For port forwarding I set TCP and UDP to 554 always.

(I know almost nothing about routers, I got the DMZ idea from a call to Rogers tech support and I got the number of the port to open by reading suggestions from the posting in this forum).

I erased all the entries in RON directory so that I don't use it inadvertently. (I was getting all kinds of strange problems when I tried calling from the directory).

Not being able to get connected has been a relatively rare problem at this time. But from time to time, I was not able to hear the other party. Whenever that happened, I signed out and exited completely form RON and sign in again, and the problem disappeared. (Before I made any important calls, I always called my voicemail first to make sure that I can hear the other side).

By using these little tricks, I had been able to make calls most of the time that I wanted, saving myself quite a few chargeable daytime airtime minutes.

But the product is definitely far from perfect at this time.

[Hobie001]

Hey did Rogers EVER answer this? I just got off a web chat with tech support and got no where. He had me install it on my wifes mac and when one number functioned there he said "see its your computer, not our application" at which point I ended the chat because I was THIS close to crawling through the screen and strangling him.

Like you I was able to connect a few times early on, got very excited about the prospect of using RON then discovered that it is basically in Alpha testing. This isn't ready for the big leagues.

The concept is great and when it works it really rocks but I can't believe that every time I want to use it I have to make my computer insecure, and go outside the firewall.

I have re-installed, rebooted,  back flipped and all manner of other things but it still doesn't work on my PC. It is frustrating because I want to use the service and I can't. Rogers, please fix!

[alukm]

It's been few months and hours of calls to technical support with wide range of issues. Latest one, my profile was deleted to try to resolve but can't even register again.Error message:

"System error occurred. Please wait a while and try again later."

(What is the errror? How long to wait? What to do if it doesn't work again?" ---what a terrible error description!)

Anyway calling tech support, even more frustration every time...

Tech guy told me "Since I am unable to login to your computer to see exact error, there is nothing I can do"

Another guy asked me for my password to try to login to my account.

Most frustrating is transferring my calls 3-4 times per call and having EVERY TIME repeat my name, address, phone number, birth date.So far I repeated that to at least 20 Reps. Real privacy concern here too!

Why dont' you fix this One Embarassment Number first, do proper quality assurance, develop and educate technical support and then start advertising new service!

[dmdm]

Hi!

I have registered for the Rogers One Number and gere we go: 

Error

The system is currently down. We are investigating the problem. Please try again later.
error EA500

Has anyone else been getting a similar error? 

[davidg109]

Service has been pathetic for this. I similarly was wooshed aside and told the problem is "on my end"... nice try, but having years of experience in IT lit my BS-o-meter right up.

When I repositioned this as, "look I know what I'm talking about, let's not go there", the agent tried to get me off the phone like a  hot potato. Pure incompetence and lack of customer service. 

I'd also add it's anti-competitive. I bet there are many people who are taking a Rogers package for this "free feature", only to realize it doesn't work and they might as well resort to smoke clouds instead. It needs to be repositioned as a beta service for people to try out, warts and all until it's stabilized.

I was told they already pulled promoting at some point recently due to all these issues, and have only recently begun promoting again under the guise that it's stable. It's not.

To be fair, Rogers customer service / president's office has been very fair with providing me credit to make up for this. Perhaps others wish to pursue the same.

[jimboden]

RON is having problems yet again. Today (March 2), I can't even log on. When I start RON in the system tray, it doesn't automatically log me in and I have to enter my user name and password, which I've NEVER had to do since I signed up for the service. I'm not talking about logging into the browser, just the system tray so it recognizes me and the icon turns red. Once I get logged in there, when I ask it to display the phone, for instance, a browser window opens, but I don't get logged in there either. I do have my user name and password filled in at the top of the screen, but the sign in "button" is greyed out. Normally, I get automatically logged in and don't even see this screen. I wish Rogers would quit constantly giving us nasty suprises with this service. I wouldn't be suprised if it's related to some kind of a web site issue that they're having again. Between pathetically slow web site speeds and issues like this, Rogers is really dropping the ball.