Rogers One Number

[Mindwarp]

I have an odd problem where Rogers One Number causes my pc audio jumps to 50% when the phone rings. I've searched all settings and this site but have not found a way to disable this 'feature'. I have quality speakers and I have my audio attributes set specificaly to my liking so have the audio increase dramatically is quit startling at times.

[ScottMorris]

I have also seen this issue.  I am not sure why it does this.  Maybe their application is suppose to the this or something.  Only they know   I think its a bug.

[ScottMorris]

Do you use Windows 7?  If you use any other application that uses the microphone and speakers that is determined by Windows to be a Communication device then it will automatically lower the volume level.  Some applications return to their old level once you "Hang-up", or end  the session, but the Rogers One Number application does not.  You then have to manually move it back to 100%.

I would say this is a bug and it was either a scenario that has to be handled by the developers to have Windows return the volume, or it is some minor glitch in Windows.

[Mindwarp]

I had the same exact problem; my phone would ring and my PC audio would jump to 50%.  I seem to have fixed the issue on my computer by doing the following:

Right click on the speaker in your System Tray (lower left by the date/time) > select Playback Devices > click on the Communications tab > click the Radio Button titled "Do Nothing" under  'When Windows detects communications activity' 

Mine was set to "Mute all other sounds" but for some odd reason, it was doing the opposite.  

[Mindwarp]

Wow, I just realized I answered my own question lol 

[ScottMorris]

That is one way to fix it.  It should, however, recover from the lowering of the volume level.  It is a Rogers issue, or whoever wrote the application.

I did the same thing, it is a cool feature of Windows, but devs don't handle it properly :'(

[stosh]

Does this method only work with Windows 7? I use XP and this doesn't seem to be an option.

[kevin_dean]

The problem is with the One Number software itself. It automatically sets the volume to 50% when a call comes in or when you start the web client. Very annoying... it should be a configurable option.