Rogers One Number

[feilo]

I posted the same problem a few days ago (I was not able to hear the other side). But I never got a reply.

I uninstalled my rogers one number. Now I don't even get the dialing pad

[kevin_dean]

At this time the only troubleshooting you've done is to suggest that I reinstall the software. That doesn't really count as troubleshooting in my book (I work in the computer industry and "please reboot your computer" and "please reinstall the software" are last-resort options and a tacit admission of failure).

I'm keeping the software installed and will use it occasionallyl when I travel, but I've disabled the startup option because it's not really adding any value for me.

[mbazdell]

If you're sure the correct audio devices are being used, I'd suspect it's a firewall issue. If possible, put your system on DMZ in your router/firewall setup and see if that works.

[mbazdell]

verify that the output audio source is select properly. If they can hear you but you can't hear them, it could be a firewall issue but probably not. I'd suspect it's just not using the correct devices.

[kevin_dean]

I suspect it's a firewall issue as well, but with no error message from the software I'm damned if I can figure out what. From this page:

https://www.rogersonenumber.ca/help/article/Firewall_Issues

there's no detail at all about what RON needs to traverse any gateway. RON clearly has no problem traversing the router in my home and indeed at other places (conference centres, hotels) that I have used it, but it's simply not working at my office. I can get our network team to fix it, but without any details about how RON behaves on a network we're all in the dark.

[Pauly]

its quite obvious your office has a layer of security that you do not have control over. have you spoke to the it dept? im pretty sure they wont unblock ports, for you, you should be upset at them not rogers. or just use your cellphone instead of RON at work.

[mbazdell]

Rather than Pauly's completely unhelpful answer, I'll try another. Do you have a data plan on your phone? If so, tether your phone to your computer and disconnect your works network. Then try making a call using Rogers One Number. That will bypass any firewalls and let you see if the problem you're having is network based or computer based.

[Pauly]

Unwelcome comments are not welcome on this board, please refrain from them in the future.
You do not have to accept another members free advice on here, but that does not give you the right to make negative comments to one another, simply ignore the post and move on is what someone like you should do in the future

[Pauly]

skipe works because skipe uses different ports than SIP does. u cant compare apples and oranges.

[kevin_dean]

Pauly: If you look at my Saturday post, you'll see that I'm working with my network team to resolve the problem on our side. This is not a case of them being unwilling to unblock ports for me; rather, it's a case of not knowing what to unblock. Without any details about how RON traverses firewalls and gateways, I'm stuck.

mbazdell: We've already established that the computer is not the problem and that it's definitely the network (see earlier posts).

Thank you both for your input. In the meantime...

Rogers: Anyone there? Hello? I hope I'm not bothering you. I'm a customer. Have you heard of us? You know, the ones who buy your products and occasionally have questions about them?