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Getting a skip or pause about every 3 minutes listening to Galaxy music stations

I've Been Here Awhile
macraigca
Posts: 3
Registered: ‎08-25-2011

Over the last few weeks I've been noticing skips or pauses while listening to the Galaxy music stations.  Today I've been writing down every time I noticed it happening.  It has ranged from 3-6 times per hour early in the day, and lately about every 3-5 minutes.  Has any one had this problem?  Any suggestions on how to correct this?  Thanks!

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Re: Getting a skip or pause about every 3 minutes listening to Galaxy music stations

[ Edited ]
Resident Expert
Meowmix
Posts: 15,787
Registered: ‎01-09-2011

I had that problem. I called Rogers to have them reboot the box from their end. It works fine now. Try that OR try rebooting the box your self. Unplug the box from the back & leave it for 10 seconds unplugged. Plug it back in & wait until it boots up. Try then & see.

Also have you noticed the channels not working a few times this week?

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Re: Getting a skip or pause about every 3 minutes listening to Galaxy music stations

I've Been Here Awhile
macraigca
Posts: 3
Registered: ‎08-25-2011

I haven't noticed them not working at all - just the skips/pauses.  Will try rebooting here and see how that goes.  Thanks.

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Re: Getting a skip or pause about every 3 minutes listening to Galaxy music stations

I Plan to Stick Around
FormerMember
Posts: 847
Registered: ‎02-16-2011

Have to wonder if this might have something to do with the latest firmware updates. What model box are you using?

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