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Getting a skip or pause about every 3 minutes listening to Galaxy music stations

[ Edited ]
I've Been Here Awhile
Posts: 3

Getting a skip or pause about every 3 minutes listening to Galaxy music stations

[ Edited ]

Over the last few weeks I've been noticing skips or pauses while listening to the Galaxy music stations.  Today I've been writing down every time I noticed it happening.  It has ranged from 3-6 times per hour early in the day, and lately about every 3-5 minutes.  Has any one had this problem?  Any suggestions on how to correct this?  Thanks!

 

 

 

 

***Edited labels***

Re: Getting a skip or pause about every 3 minutes listening to Galaxy music stations

[ Edited ]
Resident Expert
Posts: 27,364

Re: Getting a skip or pause about every 3 minutes listening to Galaxy music stations

[ Edited ]

I had that problem. I called Rogers to have them reboot the box from their end. It works fine now. Try that OR try rebooting the box your self. Unplug the box from the back & leave it for 10 seconds unplugged. Plug it back in & wait until it boots up. Try then & see.

Also have you noticed the channels not working a few times this week?



Re: Getting a skip or pause about every 3 minutes listening to Galaxy music stations

I've Been Here Awhile
Posts: 3

Re: Getting a skip or pause about every 3 minutes listening to Galaxy music stations

I haven't noticed them not working at all - just the skips/pauses.  Will try rebooting here and see how that goes.  Thanks.

Re: Getting a skip or pause about every 3 minutes listening to Galaxy music stations

I'm a Senior Advisor
Posts: 847

Re: Getting a skip or pause about every 3 minutes listening to Galaxy music stations

Have to wonder if this might have something to do with the latest firmware updates. What model box are you using?

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