TV

[Meowmix]

I know but the fact that no Rogers rep can actually give a proper answer is really bad on there end.. They always say " We can not comment" OR " We have no answer" Is this how a Cable provider comments? I know Bell / Telus & shaw answers with proper answers & give the proper info out.

All we want is if Rogers will carry the show or not. Simple. Reps are reading from a scripped that Rogers has given them. They say the same thing over & over to everyone. If Rogers keeps doing this then i do not want any part of it.

[FormerMember]

This is what they have been posting today: We are not going to be launching Spark. We understand the value that this channel has and are constantly reviewing the packaging and programming we offer to our customers. @Rogers_Kelly

[Meowmix]

Why not launch it? This is what i do not get. Customers want the channel why not launch it? They have enough money to put it to get the channel. Time for me & others to switch to a cable provider that care  i guess. IT seems Rogers is really poor on how to keep a customer.

Whatever she said she copies it from a script & says it to everyone else.. "We understand the value that this channel has and are constantly reviewing the packaging and programming we offer to our customers" That right there never happens. All they do is either send your message to the Cable team & from there its on the team from Cable. OR they just ignore the message. Its not there fault. Its Who ever is in charge of the Cable section at Rogers..

Rogers_Nicolas & Rogers_Kelly & all the others mods say the same exact message to every user that posts on Facebook about the channel. It seems they are copying whatever they say from a script. I do not blame them seeing as Rogers is giving them this to say to us.vMan i thought Rogers was better then this. I guess they really do not care about us.. All they care about is the money they get..

"Hi, thanks very much for your feedback. At this time we are not offering Spark, but are always reviewing our packaging and programming and will relay your feedback to the broader team. @RogersNicolas"

So if Rogers does not get this channel i am thinking of paying the $200 fee & switching to either Bell Fiber TV or Shaw. Yes they both have issues as well but seeing they are getting channels & such that Rogers is not getting makes me want to switch.

[FormerMember]

You are 100% correct Meowmix. The attitude that Rogers has towards ABC Sparks pervades their entire philosophy on virtually every service that they provide. Their whole home PVR is absolute cr*ap compared to what Shaw is offering. Does Rogers care? Not one iota! Do they care that customers would like to see a stand alone D3 modem for their Internet? Another canned response! At this time we only support the SMC and Cisco D3 modems available at our Retail locations. Just look at numerous customer requests of certain stations to be carried in HD such as AMC HD. Do you get  a reply? If you do it is yet another canned response: I have sent off the entire topic to our content teams indicating the demand to receive AMC HD. Does anything ever happen? You bet - a big bunch of nothing! I do not blame you for wanting to switch. Judging by the Facebook page, you won't be the only one!

**edited for content**

[SK6665]

I CAN  NOT BELIEVE THAT ROGERS IS NOT CARRYING SPARK. THIS IS ABSOLUTELY LUDICROUS! HOW EXACTLY DO WE GET THE MESSAGE TO THE ROGERS EXECS THAT THEY NEED TO ADD THIS CHANNEL NOW!!!!!

[stencill]

This is a realy big network launch - been a while since we had one like this. It would be nice if it was carried. Is it so bad to have people buy another channel ?

[Meowmix]

It seems they only care about that & nothing else. Rogers is going to start losing customers & i can say that for a fact because of this & other issues... They really do not care you know why? Because all they care about is money, money & money. Nothing else.. Honestly if Rogers even cared about its customers ONCE they would have listened to us. But they choice not too.

@ Stencill. It is a really big network launch & honestly Rogers made 0 effort to even put the channel on the line up. They have enough money to do so. But either chooses not too or did not want to pay up the amount ABC wanted.
I wish Rogers would carry it about all the reps / mods say " We are always reviewing our packaging and programming and will relay your feedback to the broader team"

This is the same message given to each & every person asking about the channel on facebook & on twitter... This is getting out of hand & Rogers does not give 2 cents about its customer. I am calling Bell & Shaw tomorrow to see what promos they both have & deal with it tomorrow.

[rangerbug88]

Well I for one am very upset at this, Spark is great and fun to watch.As a rogers customer for over 15 years, this is the stupidest thing they have done is a long line of stupid things. I might even go to Bell now!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

[Meowmix]

I agree. Rogers has dropped the ball on this & its making many, many people upset & pissed. Believe it or not i know around 13 people that are switching sometime this week from Rogers to another cable provider. If you read Rogers page on Facebook & on twitter you will see hundreds of people leaving pissed off messages on the walls. This was the last straw. Its getting really bad for Rogers & i hope they understand this instead of caring about money. They can not give us any excuse seeing as the channel is able to work with Rogers. It just is about the money & Rogers does not want to pay for it.

[nrapallo]

So after confirming with a Rogers CSR, I have made the choice to switch to Shaw Direct. 

Other than a higher upfront cost, I stand only to benefit from this switch.  VIP Cable - GONE, Extra Channel Payments - GONE, TMN monthly extra cost - GONE, two HDPVR rentals - GONE and I will be saving about $50/month to boot.  Those upfront costs will hopefully pay for themselves, against the Rogers HDPVR rentals foregone, in about a year and a bit.  Choice is great for competition.... and customer satisfaction!

You know, Kodak was once a mighty company, but years of lack of development and/or over-protection of their existing products lead them to decline and eventually into bankruptcy.  Rogers, the writing's on the wall (Facebook wall, that is), listen to your customers or be forgotten ...