TV

[vortexdr]

Ummmm??/ Their update broke it??

I also cant get the setup wizard...there has to be a workaround no?? Cant I get them to give me a different box seeing this one isnt working correctly?

[Meowmix]

Yes the new IPG update does not have the setup wizard anymore. You could but the box will still not have the setup wizard..

[VictorK]

This is bs, there needs to be an update. Why am I paying for hd services

[Meowmix]

You could always cancel and go with bell or shaw. No one is forcing you to stay with Rogers. Although i do agree Rogers never really tested the update before they pushed it out. They only cares to compete with Bell but even then Bell still wins.

[Leafs_fan]

You can’t “always” cancel and go with bell or Shaw. Rogers likes to tie you into a contract that will cost you to break. Meanwhile they can change software, channels or costs as they want...

[Meowmix]

The total max amount to cancel with Rogers is $200. That is not a lot if you think about it.. People pay 120+ a month for cable with Rogers & if you pay 200 & cancel you are free to go with another cable provider of your choice.

Yes they can but as a customer you have the choice to leave anytime you want. If you stay with them all you can do is complain but nothing will happen.  You might get a small discount but that will not change Rogers charging us more. We all know this.

[Leafs_fan]

Paying up to $200 to cancel a one sided contract doesn’t sit well with most people. Shouldn’t paying 120+ a month for cable with Rogers allow you to have control over your services? “Too bad so sad customer if you don’t like it, give us $200 and go away” doesn’t exactly shout out customer service. If it’s only $200 why doesn’t Rogers eat up the cancellation fee if unwanted changes to your services don’t satisfy you? To me it’s more about fairness and principle... Rogers’s main concern seems to be only about the money.

[Meowmix]

That is true. rogers does seem to care about the money but also when the customer is signing the contract they need to read it threw before the sign right?.

[Leafs_fan]

Yes the contract should be read by the customer. To be honest with you I don’t even remember signing a contract. In my situation was mislead and my “contract” was made over the phone without my full understanding. Whether it’s the customer’s responsibility or not, it’s pretty slimy and says a lot about companies that use small print and misleading tactics to trap customers into contracts.

Switching to another company here in Canada is not going to make much of a difference... they have similar issues and coincidently you end up paying almost exactly the same amount no matter where you go. No matter what the grass is never greener on the other side, so it turns into a game of roping customers into contracts and bleeding them dry for as long as they can.

[vortexdr]

Ummm so you are telling me.. that I'm supposed to pay to cancel because they are incompetant and cant write a simple guide without messing up such important features as HD??

You gotta be kidding me... how about Rogers pay me?? Seriously...I have a top of the line LED screen but am unable to use it due to the signal being brodcasted to me being 480p? Thats unacceptable!!! The option was there in the ancient guide that was much better then the POS they are forcing on me now.

**bleep** i dont care roll back my box or something or gimme the non existant HD for free...

By the way no where in the contract that it say that Rogers can charge me for HD services without providing them to me...