TV

[eftho]

While surfing on my Rogers I saw a message that I may need a digital adapter to continue receiving a cable signal.  I figured I'd better look into it...  The thing was delivered and I set it up, but it actually delivered a worse quality signal/navigation than my current cable box (Explorer 3200).  How the heck can I return this digital adapter to Rogers?  Every time I walk into a Rogers store they tell me they only handle Rogers wireless requests so I'm guessing it wouldn't be possible to return it there?

[Meowmix]

First you need to go to a Rogers PLUS store. That is the store that handles Cable & movie stuff & wireless stuff. The Rogers wireless or Rogers authorized stores do not handle cable stuff. If you went to a Rogers PLUS store & they tell you they only do wireless stuff then that is a lie.

Second the Digital Adapter is free why bother returning it? You can throw it  out or give it to someone that needs one. Anyways you can call Rogers tech support & ask them over the phone if they can send you a waybill for UPS & send it over mail Or best bet is go into a Rogers plus store & give it to them. Either way will be a waste of time doing all this seeing as the Digital Adapter was sent out to everyone for free ( the ones that asked for it).

Also the Digital Adapter of for the people that are still using Analog. IF you are using digital you do not need it. I have a few people that got the Digital Adapter & had bad / weird signal & the screen was terrible but barely anyone read the page before ordering on.

"

THE ROGERS CABLE SERVICE ENHANCEMENT

A superior TV experience for Rogers customers.

We're enhancing our cable TV network to deliver on our commitment to provide you with quality in television viewing, programming and entertainment content. The Rogers Cable Network Enhancement initiative involves upgrading current analog channels to digital channels in order to provide a superior TV experience on our Rogers cable TV network.

To maintain your cable service, you may need to install a free digital adapter."

[FormerMember]

@eftho

Meowmix is correct in that you did not need the digital adapter since you already had a digital terminal. For customers without a digital terminal, they are currently watching an analogue signal, but since these are being converted to a digital format, you will need a digital adapter in order to keep receiving the signal. 

However, despite the fact that Rogers is providing the digital adapter for free, they are still owned by Rogers. I would not advise you to throw it away or give it to someone else. I have read that there is a $50 fee if the digital adapter is not returned to Rogers once you no longer need it - such as cancelling your cable or upgrading to a digital terminal. 

[Pauly]

dont throw it out,  if u disconnect your cable service they will expect it back and charge u for them.

[Meowmix]

Weird i know a few people that threw it out & Rogers has not charged them for it at all.

Well anyways like i said in my original post. Take it back to a Rogers PLUS store. Not a Rogers authorized store because they do not deal with cable or internet. Also contact Rogers cable support & see if they can mail you a shipping label for UPS & you can mail it back to Rogers that way. I have done this before.

[FormerMember]

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Meowmix wrote:
Weird i know a few people that threw it out & Rogers has not charged them for it at all.

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There is obviously a cost to Rogers for purchasing this equipment. It really does not make sense that they would simply give it away and allow people to throw it out. In fact, I have a friend in Windsor with Cogeco and they are charging customers $2 per month for a digital adapter. It would not surprise me in the least if Rogers eventually phased in these charges too!

[Gdkitty]

Did they leave rogers after they threw it out?

Like stated above, rogers may give them out free, but ask for them back when leaving.. essentialy a free rental.

[Meowmix]

Yea they cancelled and switched to bell. The final invoice came to them and it did not charge them :/. Maybe some deal happened. I really do not know. All I know is that they threw it out and never got charged.

[FormerMember]

On my account, I have the option of ordering a digital adapter on-line, if needed. This is what it states:

They seem to make it quite clear that there is a $40 fee if the digital adapter is not returned upon cancellation or upgrading of service. The relevant part is enlarged below:

Option 1. Get your free digital adapter to maintain your current service:

To maintain your current service all you need is a digital adapter. A digital adapter converts the analog signal to digital allowing you to continue watching channels in digital cable without disrupting your TV service.

It's free from Rogers (no monthly rental will be charged), includes a basic remote control, and is quick and easy to install.

The digital adapter must be returned upon an upgrade or cancellation of your TV service. A $40 fee for non-returned equipment will apply.

[Pauly]

Im not saying i disagree with what meowmix's friend told him, but then again, ive had people tell me they didnt get charged for this or for that, but it turned out they were misinformed or uneducated.  It does not matter if meowmix;s friend threw it in the trash and never got charged, whats important is for YOU to understand that u should return them because we dont want to see you get charged for them. especially if you truely and genuinley do not need them since you aready have digital terminals