I just started renting the Cisco 8642 PVR box with the $15 rental waived. So I called Rogers and went all the way upto Customer Relations(a.k.a L&R), but they would not budge on waiving the additional $2.50 that it costs to rent Nextbox 3.0.
I reasoned with them that I just had this 2.0 installed 3 weeks back and the offer was to waive the equipment rental and he started to list off the features saying it has 1 TB HDD, you can record upto 8 programs. I explained that I don't care for all of those and just find the lag when flipping channels annoying. If they fixed that in the current box, then I would not even want the 3.0.
But he did not budge, so I am going to be stuck with this till I switch to Bell. To me, a new product should not remove the nice features of a previous product. In the good old tube TV days with no boxes, the channels would flip fast. And now with so called fast network etc, the tech support gives me the reason for the lag as the new guide when all along it was the crappy hardware in 2.0 as proved by the new hardware in 3.0.
I just called in to ask if I could go to a Rogers store to exchange the 2.0 PVR to the new 3.0 PVR, the telephone CSR claimed that it is not possible to do a straight exchange. I need to have a technician come over to install the new 3.0 box. I mentioned that I already have had the Whole Home PVR feature installed with the MoCA filters, and why do I need a tech to come swap/install the new box?
She claimed that it is due to the new way/different setup the 3.0 PVR connects to their system and that it would be a free visit for me, as I have already paid previously for the installation of the Whole Home PVR.
I am wondering, how is it possible that some of you guys were able to just swap it on your own, or has anyone else been given the same info?
It's possible because neither the phone agents nor the store agents were informed or educated on the new product. I see no reason why you can't just swap it. But then again I saw no reason why I couldn't install the moca filter myself either.
I really just brought in my old pvr (just the box, no remote or cables) they handed my a new box after scanning both bar codes and checking my id.
Sorry about that,
Yes, you can swap your 8642 PVR for a 9865HD PVR at a participating Rogers store, however, an agent may reccomend a technician if the signal readings are low or other service affecting issues are identified.
Please remember to bring the power cord with the PVR because the new 9865HD PVR has a different power adaptor. Also keep in mind that you will lose the recordings on the PVR and/or a PVR extender.
Just tried my Nextbox 3.0 and am totally baffled by the way it does recordings. On my 8300, I always had an option to record all episodes of something on a certain day, etc., but I can't find a similar feature on the Nextbox. There is a default PVR setting, but the only options available are in "series", whatever that means. I tried recording what I consider to be a series on HBO, but it only set it up for one occurrence even though I modifed all the series settings to record everything. Also, I've seen some comments here about setting it to 1080P and I've looked at every setting on the box and don't see it. So far, I'm not impressed with the user interface, at least for setting up recordings. The 8300 is much more straight forward and easy to use, for me, anyway. One other odd thing is there's no picture when the box powers on. I have to push the live button to get a picture, which at least does show the last channel I was watching.
Thanks for the info about looking at scheduled programs. That differs completely from the 8300, so I have learned at least one new thing today. I'm still confused about what constitutes a "series' though. I downloaded Rogers' user manual, but it's not up-to-date for the Nextbox 3 yet. For example, the manual says you can schedule 2 recordings at the same time, so the manual appears to be for Nextbox 2. A simple example of something I want to record 7 days a week is CTV News at 6. I knew how to do it on the 8300, but can't figure it out on the Nextbox. Guess I'll just keep trying different things until it does what I want. I think the implementation of setting up recordings is confusing. Instead of having some global setting which governs everything, it should be possible to select an option right at the time you schedule a recording, just like the 8300 does.
We are aware of the sign in issues on the Rogers Community Forums. We want to apologize for the inconvenience and let you know that we're working on a fix.
In the meantime, if you are experiencing issues, please try to clear your cache/history and attempt to sign in again.
Thank you for your continued patience and making the Rogers Community Forums a pleasant place to be.
COPA AMERICA 2016
* requires minimum 4 month subscription