Other Phones

[KWRogers]

The My Account app (specifically for iPhone) was recently updated to include new information like long distance and roaming usage (voice, text, data). The additions are nice, but for the roaming info to really be useful, it would have to be accessible while away, to allow a user to monitor the usage while roaming. But, at least until now, the app has only worked when on the Rogers network and not while on wifi. If one is outside of Canada and therefore off of the Rogers network but still on a cell network, would the app work?

[RogersJean · Accepted solution]

Hi KWRogers,

Yes the app should work. As long as the other provider is relaying all the proper information and vice versa. If not a few things to try would be to reset the device and try another network (Settings->Carrier)

If you still experience issues I recommend escalating this through our tech support at 1866-931-3282.

[sam_sung]

I'm a newbie smartphone user and still learning. I'm just back from a short trip in the US, where I purchased a couple of day passes to avoid the expensive 'per kb' roaming charges. I'm back home now, and looking at the 'my account' application on my smartphone, section 'Usage -> Data', under "US Data Roaming Charges" shows "Included Unlimited" and "Used 3.9Mb". The quantity of data used makes sense since I purchased 2 x 2Mb day passes while I was there. The issue is with the "Unlimited": I don't subscribe to unlimited roaming. I find this misleading: if I didn't know otherwise, I might go ahead and enable packet data while in the US, then be faced with a major bill at the end of the month. Have others observed the same? I was just on the phone with customer care, and they just called it "weird". But I didn't get the sense that they were going to do anything about what I consider is a serious problem. You can't mislead customers in thinking that they have free roaming, then present them with an invoice... Is there an explanation?