How Long Does It Take For Technician-Added Services To Appear On MyRogers?
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At only 4 years of age my Nextbox 3.0 DVR failed 3 days ago and a visiting Technician replaced it within the hour...a record for an appointment! As I had rented to purchase ending last August the box was no longer under warranty. I had the choice of paying outright or renting the replacement. I took the latter choice as I'm a pensioner and could not afford to buy a new box. The Customer Service departments gave me a 10% discount and waived the charge for the visit.
There still is no record of the new box on MyRogers as far as I can tell, how long would it normally take to appear?
Re: How Long Does It Take For Technician-Added Services To Appear On MyRogers?
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The only way I can get the website to show that I am now renting an additional box is to click "Add New Box", then it lists my boxes. The drop-down on the main TV account page shows only the 2 purchased ones otherwise.
This website has been deficient since its inception I'm afraid - for years and years in other words.