Mobile Internet

[skinorth]

@allend:

you are very welcome.

Thank you for your well stated response to my questions.  You have stated the issue clearly, obviously from a background of experience with the situation.  It is to be hoped that our "leaders" who are currently on the election trail are hearing our frustrations and will do something about this serious matter.

skinorth

[argos400]

Well here is our story about the Hub.

Back in May 2010 we were with Craigwireless for 5years of a terrific service then we recieved a sudden email informing us that the service was going to be discontinue in 2 days and since this was the only sercive avaiable to us being on a farm in Delta I was shocked and then we found out it was Rogers who had purchased our ISP and shut it down thank you ...Rogers.

     Well the only way we could say online was to get the Rocket Hub our first month with the hub was a shock we had it plugged in 24/7 and we we using 1.5 gigs a week and we were only getting facebook & emails and getting charged $70.00!!! So I didn't like going from a 47.50 / per mth from my old ISP to 7 GIGs for 70.00. so we literally unplugged the unit from the wall when not in use ad the next mth we paid 42 ahhhh thats better I thought. But the mths after we always hit the 3 tier !!!!

      My question to rogers how is this possible that we are hitting the 3 tier month after month all we do is Email and facebook on a daily basis and the unit is maybe on a total of 1-2 hours in a day ( there is the odd day its been on longer) our old ISP that was on 24/7 we use 3-5gigs per mth. !!!

     This current billing period (the past 6 days) we have used 2.42GIGs all I can say Rogers you are RIPPING Us & other rogers uses off with you improper Data tracking or is not a mistake and every customer is a 3Tier customer by design nice way to make a profit.

   I am on the edge of cancelling the service ( I purchased the Hub with no contract) and using my Iphone by "Bell" Hotspot it seems to use less Data.

Argos400

[victor1242]

Sounds to me that you have spyware, adware or some background program that is causing the traffic usage.

If you do a Google search for tcpview, download and install it, running it will show what applications are using the internet. You should eliminate the culprits at that point.

Beyond that, I have developed an Excel application that records data usage without using the internet. It has been running on my Netcomm 3G10WVR router since March 15th, with good tracking results. I have someone else using it on the model 3G10WVR2. While it is not capturing all details, it is capturing data usage. If you have either of these models or would like me to help you modify the software to suit your router let me know by sending me a private message. I will share a copy of the software.

[argos400]

Nope it's not Spyware that the first thing I check for  and I have that TCP proggy (been around computers for a long time)and I know what to look for

But thanks for the suggestion, I still can't undestand how our traffic goes from 3-4 gigs a month / running 24/7 with our old ISP to 7 gigs plus a month / running the hub 1-2 hours/day. 

Here's an example that makes me wonder when we first got the HUB and were running it 24/7 our usage was 1.5-1.6 a week . now with it off most of the time we are averaging 2.3 - 3 gigs a week and since we are not DL music or large files I have the feeling we are getting double billed or like a stolen credit card some else is using our account as well. Or maybe it's just poor tracking (to their favor) by Roger's

The service we are getting billed for is not worth 70.00@mth ...maybe 30-35/mth

Argos400

[victor1242]

I would suggest that you consider using my application to track your usage. It will provide a record of activity. It will give you a break down of usage to compare with Rogers billing. When you are looking at the My Rogers online usage number be aware that the reported number is 2-3+ days behind what your current usage is.

One piece of the high usage may be in part due to transmission errors resulting in retransmission. How is the response time?

The application that I have provides daily usage, so that usage spikes show up readily. It is providing up to date numbers and your actual current cycle usage.

You appear to be a heavier user than most. Are your children using the internet? Has your usage pattern changed from when you were with your previous ISP?

[xplornetsucks]

"When you are looking at the My Rogers online usage number be aware that the reported number is 2-3+ days behind what your current usage is."

This statement IF TRUE, poses a serious problem for all users..FOR EXAMPLE:

so on the day prior to my billing ends... I see that I have gone over my first tier, and will now be billed for the second tier.. so rather than wasting 1.9 GIGs of data, I decide to visit STREAM and download a few games.. 

If the data I am presented with doesn't currently reflect my actual usage, then I NOW face being bumped into the third tier and paying even more !!

If this is the case, then I suggest everyone take a screenshot of their account usage, the day prior to their end of billing cycle and if the numbers are extremely off.. as as happened to me and I am sure others, then it could provide evidence for  a dispute with the billing department....

If you went and filled up at a gas station and paid $100 for your gas, then went in the next day was told you actually owed $120 in gas and had to pay... what would be your reaction..?????

[allend]

Now you have it.

That is exactly how it is, and that is what I do.

Other than the time wasted phoning to have the bill corrected, there is no problem getting the adjustment.

[argos400]

Victor

Do you work for Rogers ? I have to ask...... you are obivious not reading my posts. and how you get out that we are heavy users when we have gone out of our way to unplug the hub and only use it for 1-2 hours a day

I will repeat we look at facebook & email ( please read that over and understand that)I have done the same with tehering my iphone and I use 4-5mb total how that totals to 7 gigs in a month on rogers service, you are either an employee or have shares in the company you are unwilling and very bias to Rogers

Do NOT Do NOT !!!!!! play games download huge files of message ,

Please don't offer anymore advice

ARGOS400

YOu have help me make the desision to cancel my service to this RIP OFF of  a service for 70.00/mth for email and facebook

[RobF]

I'm using a fixed IP for vpn access and I always see hundreds if not thousands of failed login attempts from IPs that usually trace back to China. My cost for internet access is outrageous, I'm being charged for usage far in excess of what is actually used.

I finally got the tech people to understand that I think they are charging me for all the bandwidth usage from these login attempts, and had them give me a new fixed IP. The hammering started again the following day.

I'm at a loss as to how to deal with Rogers on this.

[skinorth]

@RobF:

your posting highlights once again the fallacy in Internet access usage-based charging as currently done not only by Rogers, but any ISP that levies usage-based charges.

We simply do not know how data usage is computed by Rogers.  The example you mention, where you are being subjected to what is in effect an organized and concerted high volume attack  from outside Canada, illustrates how usage calculations can be skewed by forces beyond your control.  Another example is where there are data failures in the link between your home and the ISP.  How are these failed but legitimate data transfers accounted for in usage-based charging.

Once you take some time to analyze the many possible issues when assessing what constitutes legitimate data volume for determining user charges, it becomes obvious that this is not a straightforward task.

On the other hand, at this time, we have the fox minding the hen house!  You have to ask yourself why Rogers or any other ISP that levies user-based charges would want to expend any amount of effort on this matter.

This is a matter for the CRTC which is supposed to ensure that we are dealt with fairly by our communications providers.  A basic set of rules need to be devised that will govern how ISP's assess data volume for charging purposes.

Does anyone out there know of such a set of rules and guidelines which may already have been developed, or do we need to do this ourselves, and then lobby to get the government to impose them on our ISP's?

skinorth