Mobile Internet

Need Help?

That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask!
Showing results for 
Search instead for 
Did you mean: 
Reply

Using Debit Card Machine over Rocket Hub

[ Edited ]
I've Been Here Awhile
Posts: 2

Using Debit Card Machine over Rocket Hub

[ Edited ]

Hi.

I am trying to use my Ingenico 5100 to process debit cards over the rocket hub's voice portal.  I've added the public IP option but I still can't get it to connect and complete a debit transaction.  Credit cards are no problem.

Do I need to configure the rocket hub in a certain way to do this?

 

 

***Edited labels***

Re: Using Debit Card Machine over Rocket Hub

I'm an Advisor
Posts: 842

Re: Using Debit Card Machine over Rocket Hub

@louisgaal:

 

your posting raises interesting points:

 

1. you state that you are using the "voice portal" to do your connection for the Ingenico 5100.  This should be entirely independent of the data side of the RocketHub.  Why then would you need a public IP address?  I would suspect that this type of connection is similar to a modem on a dialup line.

 

2. what make and model of RocketHub are you using?  This is definitely information we need to understand your problem.

 

3. I know certain types of Rogers RocketHub (e.g. Ericsson W35) do not support FAX connections over the unit, even though it has that functionality built in by Ericsson.  It is possible that you are encountering this kind of issue.

 

skinorth

 

Re: Using Debit Card Machine over Rocket Hub

I've Been Here Awhile
Posts: 2

Re: Using Debit Card Machine over Rocket Hub

I'm using the 3G10WVR from Netcomm. Essentially, I plug the 5100 into the phone jack of the 3G10WVR under the assumption that the 5100 could dial out to process the debit cards.
I was confused by the IP suggestion, but assumed it afforded a higher level of security.
According to Roger's tech support, that's all I would need to do.

Re: Using Debit Card Machine over Rocket Hub

I'm an Advisor
Posts: 842

Re: Using Debit Card Machine over Rocket Hub

@louisgaal:

 

it is interesting to consider what you are doing.  Naturally, given that one of the reasons for owning the RocketHub is to use it for Internet access.  I had not considered the issues relating to running a dialup modem over the voice connection.

 

As far as I know, the Internet access/data functionality of the RocketHub is completely separate from the voice capabilities.  Based on my experience with our RocketHub voice connections will keep on working while the data connection is compromised in for example low cellular signal strength situations.  In fact voice connections can be maintained over 2G cellular connections, while the data/Internet connection would be dropped.

 

In thinking about your situation, my first instinct would be to investigate parameter settings relating to your dialup data settings for both your credit card and debit card accesses.  Does the device have any kind of logging capabilities;  is there a support line you could contact to get help with your situation for the debit connections?

 

skinorth

 

What's New!
Ring of Honor: Final Battle
Friday, December 2, 2016
LIVE: 8:00pm ET
Channel: 348 (HD) | 350 (SD)
Prix: $44.99 (HD) | $34.99 (SD)

Don't miss ROH's biggest show of the year! The most epic fights and hottest feuds culminate live from NYC! Stars Adam Cole, Jay Lethal, Bullet Club, Briscoes and many more!

 

WWE: TLC
Sunday December 4, 2016
LIVE: 8:00 PM ET
PPV Channels: 348 (HD) | 350 (SD)
Price: $54.99
WWE Network Channel: 512 | 398 (Atl)
Price: $11.99
Full Details

Tables, Ladders, and Chairs, Oh My! Witness the Superstars of SmackDown Live trade risk for reward in WWE's version of demolition derby! Don't miss AJ Styles, Dean Ambrose, Becky Lynch, and all your favorites! Live on Sportsnet PPV November 20th at 7pm EST. PPV event is $54.99 HD/SD or can be seen through the WWE Network on Rogers Cable which includes all PPV’s and thousands of hours of WWE Content for $11.99/mo. Call 1-888-ROGERS1 to order the WWE Network

 

Topic Stats
  • 3 replies
  • 626 views
  • 0 Likes
  • 2 in conversation