I have the wireless modem from Rogers. It's not the RocketHub, but the Motorola modem (although honestly I don't know the difference between the two, apart from that they look different), which I got September 2010.
Today, without warning, my internet connection went down. When I tried to connect to a website, I would get a page that had a unexplainably happy man talking on his phone with a Rogers logo above him.
Confused, I called technical support and lo and behold, they told me that the service is being terminated. Not only my service specifically, but the whole mobile/wireless service from Rogers. I found this ridiculous and strange but didn't argue with the tech. He also told me that I should have received a notice, which I did not. I only received my monthly bill, which I'm glad I haven't paid yet as the period I'm being charged for is Feb 15 - March 14th while the tech says the service is terminated March 1st. He also gave me two options, cable high speed (which is impossible due to the area in which I live and is the reason I got the mobile internet in the first place) or the Mobile Internet Stick, which I am not interested in as it seems impractical.
My question for this forum is: Is the Mobile internet service actually terminated by Rogers or did they simply decide to turn mine off? What is going on?
Honestly, I don't want to change companies as I'm moving cities in June, so I do want to get things straightened out with Rogers. Otherwise, I will be looking for alternative companies.
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