Mobile Internet

[skinorth]

@21mbps:

the impression I am getting is that the "contract" isn't really worth the magnetic lines of force which are used to store the electronic copies which we have received.  Rogers has "policy" and distributes this through a variety of mechanisms such as pamphlets, brochures, websites and obnoxious CSR staff.  Rogers is going to bill us according to what it believes is owed.  The impressions we are given by sales people, the only record of which we have available to us is the contract we sign at time of sale doesn't really seem to matter.

A fine example of this is the adjacent RogersHemal posting pointing us at the Rogers website so we can obtain the "real" scoop on this.  I can't remember the Rogers website being used in any way as a reference during my discussions with the sales person from whom I bought my RocketHub and its associated services.  To me whatever the Rogers website states is legally a moot point.  The contract is what establishes the T's& C's for which I signed up for the service.

I just read my copy of the Contract again.  Nowhere do I see any reference to a website, a caveat like ".....or as Rogers may decide in the future", or any other "fine print" which would invalidate or change the terms and conditions as laid out in the Contract.

On an individual case, exceptions seem to be made between a given Rogers subscriber and Rogers.  These exceptions seem usually only to be for a limited period of time, and often are obtained only after a tough fight with Rogers.

I have heard of numerous cases where such exceptions are made at the discretion of individual CSR's.  But their value seems always to be limited and restricted and much effort is expended by Rogers to prevent them from becoming de facto policy.  They are fully in damage control mode and are protecting the bottom line at the expense of the subscribers.

Oh, where is the CRTC when we need them.  I wish the government would get off its capitalist free market posterior (the other more appropriate word immediately got "bleeped" out) and do something about this kind of problem.

skinorth

[21mbps]

Thanks for the reply RogersHemal.  Please read this entire message.  I have looked at the plans online, i understand them, thats not the problem or the answer to my question.

The wireless agreement contract states that the signee is responsible for the fees and overages as laid out and described in the agreement.  What is laid out  and described in my agreement is $35/month  "Overage rate $0.00 /KB data".  There are no details of a flex plan or addtional data fees other than service fees, monthly fees, taxes, Long distance voice fees and Data overage fees.  These are clearly stated as $35/month and $0.00/KB data overage.  theres NO mention of "X amount of $/GB" like there is in the plans online.  My contract does not even mention the Tier system presented in the flex plan online.

I did barter with the sales person stating that i would switch from MTS to Rogers if the rocket hub was unlimited or there was at least a maximum overage.  The salesperson did point out the $0.00/KB data overage rate.  So regardless of what I read online I am assuming that the written contract that I have in my hand holds true and legal.

I have a good friend that bartered with a Rogers saleman to give them a better price on blackberry plans for him and his wife.  They were given a package that was aprox half of what the Rogers literature and website stated , but they were given this plan to intice them to switch to Rogers from MTS.  The saleperson offered this discounted package at their discretion as did the salesperson I dealt with.

If this is incorrect, can you please point out where on my contract(in sections 1 or 2) it says that I will be charged for any overages other than the $0.00/KB ?

Or can you plese pass this on to a CSR to review and get back to me?

thanks,

EDIT:  sorry for the duplicate message, I did't think the first one went through, and thanks again for your time.

[RogersHemal]

No Problem 21mbps.

Just trying to save you some $$ so you don't over use the Mobile Data.

I will send you a PM (private message).

For a Better explanation I would advise to call our customer service at 1888ROGERS1.