Français Rogers.com - Welcome
 
WIRELESS HOME PHONE CABLE TV INTERNET HOME MONITORING SUPPORT
Reply

Prepaid Rocket stick keeps wanting to activate

Occasional Visitor
PeterB
Posts: 1
Registered: ‎10-19-2010

Nokia Rocket stick setup appears to be simple. 

1. Open box,

2. Place stick in USB port

3. Let software install.

 

I did manage to purchase $100 set of data for 3 months and yet each time I turn on the Rocekt Stick I now seem to be connected to Rogers "Activate Rocket stick" page.   and can't get anywhwere else...  This is way more complicated than it should be.  ANyone else have trouble with the prepaid version.?

Please use plain text.

Re: Prepaid Rocket stick keeps wanting to activate

Occasional Visitor
laur
Posts: 2
Registered: ‎06-22-2012

Yes, same problem for me. I bought a Nokia stick and was able to access after I found out they didn't do something correctly at the store. It later stopped working. So I gave up and bought another rocket stick, thinking the first one was broken. I've now been to 3 stores and spent hours on the phone with Rogers, no one can figure out why it won't work and it has been opened as a 'case,' presumably someone will now call me back. If it's not resolved in a few days, I'll just return the stick, and try and find another company. I believe the problem is around the prepaid issue...that seems to cause confusion whenever the fact that it's a prepaid stick is brought into the discussion. I think there is some kind of code put on the account that causes problems with accessing the network.

Please use plain text.

Re: Prepaid Rocket stick keeps wanting to activate

Occasional Visitor
wa2236
Posts: 1
Registered: ‎07-18-2012

when I log on to my rocket stick I have trouble keeping it on, goes off even when showing strong signal, what is the problem, thinking that I will change to someone else if We can't resolve the situation ??????? Please answer !!!

Please use plain text.

Re: Prepaid Rocket stick keeps wanting to activate

Occasional Visitor
laur
Posts: 2
Registered: ‎06-22-2012

In the end, no one at Rogers tech support was able to help me, even upon opening a case. So I returned the new rocket stick I'd bought and threw out the one I'd had previously that I thought had technical difficulties, but now know was probably fine. I am pretty sure the prepaid rocket sticks do not work or there is some kind of serious technical issue preventing them from doing so. I am going to try to find something similar somewhere else. Good luck!

Please use plain text.
Welcome
Welcome to Rogers Community Forums! A place to discuss questions related to Rogers products and services. It's always a good idea to "ask a question" into search, the community may already have the answer.

New! Introducing a new feature: groups. Read more.

Useful Community Links:
Get Started Here
Community Guidelines
OS Upgrade Schedule
Tech Essentials: Ask an Expert
Rogers RevUp Archives
Nos forums communautaires
Most Liked Authors
User Kudos Count
2
1
© 1995 - 2010 Rogers Communications