Français Rogers.com - Welcome
 
WIRELESS HOME PHONE CABLE TV INTERNET HOME MONITORING SUPPORT
Reply

Cordless phone makes my wifi drop with my ericcson hub

Occasional Visitor
paulettetripp
Posts: 2
Registered: ‎05-02-2012

Can anyone help me to fix this issue with out buying all new phones?

Please use plain text.

Re: Cordless phone makes my wifi drop with my ericcson hub

[ Edited ]
Silver Emperor
skinorth
Posts: 785
Registered: ‎10-19-2010

@paulettetrip:

 

you do not provide much information either on what your problem is, or how you arrived at the conclusion that it is interference from your cordless phone that is causing your WiFi problems.

 

However, about the only control you have over WiFi on the Ericsson W35 is to change its channel selection from "auto" to a specific channel, between 1 and 11.

 

You should be able to determine which channel the W35 is using for WiFi at this point from your laptop/PC which should have a way of checking which WiFi channel it is using to connect to the W35.  If, for example, it is using channel 1, then go into the W35 management interface, and change the WiFi channel setting from "auto" to 11.

 

You could try other channels in this range to see if there is a combination that works best for you.

 

You could also try to change the physical position of the W35 and cordless phone base station relative to each other.  If they are currently close together, put them physically as far apart as possible.  Perhaps a different location for the base station is what is needed.  Also, try and run the cordless phone base station off a different 120 volt AC circuit, if possible, so there is less chance of interference being carried on the AC wiring.

 

I hope my suggestions have helped.  If not, please let us know more info, or the results of the above suggestions, and we can go from there.

 

My main concern is that the cordless phone is in fact connected to the telephone jack on the W35, and that you are not really seeing a drop of the WiFi connection, but an actual Internet disconnect.  In that case it is possible that other RocketHub-related issues are causing your problems.

 

Good Luck!

 

skinorth

 

Please use plain text.
Welcome
Welcome to Rogers Community Forums! A place to discuss questions related to Rogers products and services. It's always a good idea to "ask a question" into search, the community may already have the answer.

New! Introducing a new feature: groups. Read more.

Useful Community Links:
Get Started Here
Community Guidelines
OS Upgrade Schedule
Tech Essentials: Ask an Expert
Rogers RevUp Archives
Nos forums communautaires
Most Liked Authors
User Kudos Count
1
1
© 1995 - 2010 Rogers Communications