Need Help?

That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask!
Reply
Accepted Solution

DPC3825 wireless intermittent connection problems with iPad

[ Edited ]
I've Been Here Awhile
Posts: 3

Hi there,

 

I have had a Cisco DPC3825 for about 8 months now and for the past two months the iPads in the house tend to spontaneously loose the WiFi connection.  Sometimes it's after a few minutes and sometimes it's after half an hour.  No problem getting it back, simply go to iPad WiFi setting and select my wireless SSID and it connects no problem or I can simply turn the iPad off and then back on again and it automatically reconnects and works fine again for another few minutes or so.

 

I've scanned the spectrum and I am the strongest WiFi signal by about 30dB.  My wireless type used is WPA2-Personal.

 

Also I will mention that on of my iPads is used for work, so when I am at the office, it never looses WiFi (ever). So I assume then it's not an iPad issue.

 

Any ideas on what I could try.

 

Thanks

tB

 

 

***edited labels***

Re: DPC3825 wireless intermittent connection problems with iPad

[ Edited ]
Resident Expert
Posts: 11,318

Sadly, it is likely the 3825 wireless which is causing the issue.

These gateways, are notorious for droping wireless connections, and having poor range Smiley Sad

What MOST people do, is disable the wireless in them, and put the gateway in to bridged mode, and add their own 3rd party router.  They then tend not to have the wireless drops, and better range.
(alternatively, you can just turn the wireless off.. and just add a wireless router as an access point only, works as well)



Re: DPC3825 wireless intermittent connection problems with iPad

I've Been Here Awhile
Posts: 3

The strange thing is that it only seems to affect my iPads. iPhones seem to be fine and laptop I also never drops a connection. It seems it almost started when one of the iOS updates happened but the iPhones and iPads were both updated with the same version albeit they are different hardware.   Before two months ago it seemed to work flawlessly having never dropped the wireless on the iPads. 

tB

Re: DPC3825 wireless intermittent connection problems with iPad

I Plan to Stick Around
Posts: 31
Are your iPads running on the latest iOS? v6.02

Re: DPC3825 wireless intermittent connection problems with iPad

I've Been Here Awhile
Posts: 3
Both iPads are running the latest iOS which is 6.0.1. I haven't seen the 6.0.2 that you are talking about. Is this something that's coming out soon? Is this related to the problem i am seeing.
Appreciate the help.
tB

Re: DPC3825 wireless intermittent connection problems with iPad

I Plan to Stick Around
Posts: 8

I have the Cisco DPC3825 and my wired connection is good,but my WiFi isn't that all good.I'm thinking of getting this router and bridge it

 

http://reviews.cnet.com/routers/linksys-ea4500-media-stream/4505-3319_7-35190310.html

Re: DPC3825 wireless intermittent connection problems with iPad

Resident Expert
Posts: 11,318

My boss has that router, he really likes it Smiley Happy  Nice that i has the 1g ports on it as well.

I have the E2500, pretty much the same router, no USB port, and only 10/100 ports.. but a little cheaper.



Topic Stats
  • 6 replies
  • 1012 views
  • 0 Likes
  • 4 in conversation