I just moved to an area where my old provider does not service because Rogers is here, and my experience with Rogers can be summed up as the following statement: I get faster service to Rogers's competitors than I do vs sites on Rogers's own network. I didn't think this was possible. Coming from a great provider in Windsor (and before that an awesome provider in the States), this has been a total culture shock to me.
In Windsor, we had nearly flawless service for well over 2 years; when we needed te internet, it was there and fully available to us. Rogers, on the other hand, after not even a month of service is already proving to be problematic. I'm sure it's a case of corporate greed, where they want to use their old and cruddy infastructure for as long as it'll "work" instead of just upgrading the **bleep** thing and fixing everyone's problems, but I get hit by random lag spikes whenever I try to do anything (not sure if it is also a packet shaping issue since it seems to occur the first few times I hit an address and then goes away). Today, I try to log into Diablo 3 and while I can connect, my connection is so lagged I can't even play it.
I work from home and I am a former hardcore gamer, and much of what I do seems to be getting throttled. My installation "technician" didn't even know he had to verify the installation with customer service in order for it to be activated (this was after he talked to my wife and I reassuring us he did everything he was supposed to and we needed to call customer service to get someone else to fix it all the time my wife and I are dropping him subtle hints to go so we can straighten this out). How does someone who does installations for a living not know he has to verify it with customer service?
The answer to your thread title my friend, is that you are a Rogers subscriber. You can expect more of this in the future, as companies everywhere try to figure out ways to limit bandwidth. Rogers is however known to be the worst in denying customers full bandwidth. Chances are they are just lying to you about your 'street being down'.
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