I got same problem for days, only 0.8Mbps DL, I called tech support they let me to change modem but it's ok when it's no evening. Anyway I will change a new modem first. Anyone has suggestions?
Rogers Ext plus Waterloo .6 to 1 mbps every night 5pm - 3pm Overselling in Kitchener Waterloo.
Rogers Extreme Plus, Waterloo, ON - Have had predictably slow Download speeds every night 600 KBPS to 1 MBPS, since 09/18/11. 7 quickly invalidated service tickets, 7 hours on phone, 2 trips to store to swap out two modems at tech supports request. 12 days of re proving my case to every level of tech support.
Upload always at 1 mbps every time. Line quality perfect, no noise, every test. Never any latency until 6th hop out of any trace route.
10/03/11 *an employee* of Rogers high speed C.A.T. department informs me "your issue is related to a known Rogers network issue, affecting others in your area,is not your equipment. No ETA for solution, No ETA means no ETA!"
10/06/11 *an employee* Rogers Office of the President, "No details on issue, no ETA for a solution. It isn't that bad, it's only affecting 6 out of every 1000 subscribers"
Thanksgiving holiday weekend, speeds improve to advertised 32 mbps daytime, and 15 mbps Friday and Saturday night. Sunday night down to 8 mbps after 5 pm.
10/10/11 Still no ETA or explanation of "known Rogers Network issue".
One could safely assume most college students (many in my area) and other Thanksgiving travelers are back home and online again.
Back down to my 3 plus week average speed of 1 mbps and falling, after 5 pm.
Tek Savvy has been told by Rogers it cannot add any more cable internet subscribers due to congestion in Kitchener - Waterloo, and elsewhere.
Spoke with a senior Rogers tech on the street today. He said it sounds like too many people on my node, and it's a congestion issue that wont improve until rogers bisects where the coax meets the fiber optic line.
I URGE EVERYONE TO KEEP CALLING, KEEP ASKING TO SPEAK TO *an employee* IN CAT TEAM, or *an employee*, ROGERS OFFICE OF THE PRESIDENT, BOTH ARE WELL VERSED IN THIS KNOWN ROGERS ISSUE. \
A brief email to Elen Roseman of the Toronto Star at least got me a response from *an employee* in the Rogers Office of the President. I urge you to email a brief description of your experience, it may make this newsworthy prompting a quicker solution from Rogers. Her email:
Elen Roseman firstname.lastname@example.org
*edited to remove employee name - RogersGina
I have the same problem here at Eglinton and Oakwood (Dupont headend); it's been a problem for a very long time. Called Rogers several times but this doesn't help. Looks like Rogers is waiting for the exodus of customers connected to the Dupont headend to spike significantly before they bother to do anything.
Leave Rogers if your can. Bell's got a good price on their Fibe 25(25 Mbps Down, 7 Mbps Up, 125Gb Cap, Modem, 12Month price, No Contrac) all for 33.48 a month. Oh ya, dry loop included(dsl line without phone service). Try telling me that 3Mbps is acceptable for a service that says UP TO 12 Mbps. So I pay full price and get 1/4 of the service and I'm suppose to accept this. I'm gone and urge the reset to go as well.
I use bell for internet, rogers for cell and tv. Bell is amazing for all purposes. Any games that I play (Bf3, MW2, cod:bo, Wow or Lotro) I experience no lag, no disconnections. I pay 65/month (including $5 data insurance, which is basically 40 extra gigs) for 100gb of data (including modem rental fee and taxes)
Extreme Plus Waterloo, ON still getting 1 mbps at night, as everynight since or before 9/18/11 when I started calling.
10/3/11 Rep in Rogers high speed C.A.T. department tells me my issue is a know Rogers issue affecting others in my area.
10/16/11 E. in Rogers Office of the President gives me first ETA for solution within a week. Informs me problem, "is a congested node, that is what they will work on".
10/26/11 Still waiting for an upgrade to the node I'm on, as are many others in densely populated areas where Rogers sold more bandwidth than they had to give.
They have money to keep putting glossy fliers in my mail box, at my front door, on TV, but can't upgrade congested nodes in 5 weeks. Thanks Rogers. Glad I'm a dollar sign to you.
Ellen Roseman of Toronto Star wrote an article on this speed issue. She can also get Rogers Office of the President to contact you if you're getting the usual Rogers run around, through her media contacts. Was the only way I got them to respond to me.
Many others are logging their progress and lack there of here at veteran site:
Please be sure you keep an open service ticket on file until your speeds are correct, or at least reasonable, (not the 2 - 5 % many get at night) Rogers C.A.T department is well aware of the issue and communicating with those involved.
Same situation here (I'm at Dufferin and Eglinton) I first noticed the problem a couple weeks ago when trying to play games over xbox live. Checked out the internet speed test periodically and sure enough from 7:00pm to 11:00pm the speed doesn't go past 2mbps. The upload is always 0.99mbps.
Called a couple of times and will continue to call, this is inexcusable for a service that's "extreme speed"
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