Same situation with here. Was told to call the "Fulfillment Team" in order to have the MAC address for my Motorola SB5101 added to the service. Just got off the phone with them and was told "I don't know what you're talking about" by someone who, apparently, is not quite sure what a MAC address is. He went on to say that the Rogers employee who informed me that using a 3rd party modem would be possible was wrong and that the only modems that work on their system are rental units distributed by Rogers exclusively.
I'm one that would love to upgrade my problem has always been why rogers does not offer a DOCSIS 3 modem only unit.
I already have a working network with working wirless and have no need for another wireless device.
I currently own my own SB5100 and as Rogers does not want to give me any credit for it back. This I undersand but my problem is they want me to buy a $199 modem/wireless when all I really need is a DOCSIS 3 modem only solution that should and would cost only $100.
Why does rogers not provide the equipment we are asking for instead of making us buy more then we need they already raise the price year after year and lower the service they provide something has to give and for me I will not upgrade unless they provide me the type of modem the fit's into my home network the way it is now.
I'm very willing to upgrade and pay more but instead they want to bend me over
I'm getting very tired of rogers $1 more for this $2 more for that extra fees you don't even know why things like this
I have made the same point on more than one occasion. I cannot get an answer from Rogers as to why they will not approve the SB6120 modem and no one from Rogers has the courtesy to answer me here. The SB6120 is a stand alone DOCSIS3 modem which allows you to use your own router. I even got a PM from one of the Rogers employees here so I messaged him to express my concerns, but once again, not even the courtesy of a reply. We know the SMC modem/router combo is a piece of **bleep**, but they keep trying to ram them down our throats. I, like you, will not upgrade until they approve a stand alone modem.
We also have to remind them that if your like me Rogers made you buy the darn modem in the first place if you wanted the speed of extreme at the time. This was the only way they would let you get it and sign contract.
As my home network grew I have added many other things on my network switches wirless routers and it's working perfect.
I do understand that I have had the modem for many years and buying a new one is not the problem it's buying stuff I don't need at all thats my problem.
We would all love the Motorola as it's getting the best reviews on the net but the funny thing is Rogers does not even offer the SMC SMCD3CM that is also a modem only unit. There are many of them out and if Rogers is not going to offer one then they should let users use there own equipment.
DOCSIS3 is a standard and if your modem meets DOCSIS3 specs there is no reason it would not work on the Rogers network.
It's just too bad Rogers is not listening lets just hope other companies that are just starting to resell cable internet get the right they should
Please make sure you sign up for
This is the only way little guys have any chance at making money reselling cable and DSL
This way we will have options if not well then best just bend over as look at the last 3 years at how much your internet has gone up when it's been bad times for the average guy and most of your other bills have not gone up as much yet Rogers reports record earnings seems they just take all they can. Service way down price way up mmmm glad Rogers is in Canada you would never get away with this in the USA.
As RogersHemal mentioned previously, you should be able to add any Rogers-supported modem, regardless of where you purchased it. As long as it is supported by Rogers, it can be added manually as some customers have mentioned they were able to.
If you have purchased a Rogers supported modem and were unable to have it activated, please e-mail firstname.lastname@example.org with your account number, modem brand and model, and MAC ID of the modem you would like to purchase and so that we can look into the issue further for you.
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I recently purchased the DPC2100 Scientific Atlanta modem from EBAY. Unfortunately Rogers is unable to register this product to the account because its a 3rd party (Non-rogers) product. It is really frustrating why you cannot just buy any modem and hook it up, such a scam.
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