Internet

[skinorth]

@Gdkitty:

you wrote: "....you can let the cisco handle DHCP, and turn off DHCP on the other router and let it just handle wireless....".

But please, don't forget, that your prescription above is not the whole story on how to instal an outboard router.

Rogers customers who would like to do that also need to know how to interconnect the cables between the Rogers device and the outboard router, how you handle the IP addressing issues/conflicts  between the two devices, and the order in which those steps need to be performed to achieve success.

And you need to remember too that Rogers support, frustrating as they are to deal with, do not normally support the technical issues that arise when implementing and operating the proposed outboard router either.  Most likely, we will need to do that here, assuming that people actually know how to identify technical problems, and formulate a written description of them, and put it into this Forum.

For us to assist, a posting here that states "Please help.  It doesn't work.  I don't know why." makes it impossible for us to divine the problem, suggest further troubleshooting actions, or propose actual solutions.

Judging from your other postings in this Forum (which I praise for their technical insight and completeness) you are yourself technically proficient, and fully capable of handling what you suggest.  But I know from personal experience that many, if not most Rogers customers are not at that level of technical competency.  So, we will need to be prepared to help a lot of Rogers customers here in this Forum if we propose solutions such as you have put in your posting.

I have no problem with that.

As a pre-emptive action, we may need to write up and post more detailed descriptions of how to implement the technical solutions we propose.

We owe that to those who read our postings, for whom "...a little knowledge..." would be dangerous.

skinorth

[Gdkitty]

Oh, i totaly agree Skinorth.

I was just stating that as a general statement on that post.. for the sake of the argument going on at the time.. rather than the WHOLE detailed information.

I have, in at least 2 other posts.. gone over the whole setup instructions for people, which ports the cables need to go into, settings on one, the other, etc... I just didnt on that specific post Was also on my phone at the time, which writing that 'novel' of information is easier said than done. 

Though yes, next time, i will at least put a 'warning' saying that there is more to it, and to contact me if they want more info on how to go about it.

Im wondering... how we go about asking for a thread to be stickied?  might be worth writing a little guide on it for people.

[Meowmix]

Can you please edit your posts next time instead of posting 3 times? Your last post is the same post as your first one...

[Corinnedara]

Hello,

Yes, I've had the same problem with Rogers employees telling me different things regarding acceptable modems. I'd been renting a modem from Rogers a  Scientific Atlanta model DPC2100R2 for several years. Then I acquired the same model from a friend and replaced the Rogers rental and it didn't work. When I phoned Rogers, they told me it was because the serial number wasn't approved. They wouldn't approve it even though it was the exact same model they had been renting to me! And then my internet went down for 4 days after I'd replaced their rental. Some Rogers employees told me it was because I didn't buy my modem at Rogers so they don't accept it. But no one at Rogers could/would confirm this as a policy. So I'm still stuck renting my Rogers modem but am considering quitting Rogers because I don't think they are fair in this regard, just greedy.

Good luck getting help.

Corinne

[hxman]

Well, regarding using only rental modems with Roges this matter should be clarified with CRTC.  I remember back few years there was asimmilar issue with the Bell, when only bell phones was approved to use with their service and after a few people raised the issue with the CRTC the Bell had buckled and allowed to use third party phones to be used. Perhaps is the time to write few letters to your MP or to CRTC and filed complaint.

[dsharp]

I know I spent 5 hours with Customer Fullfillment trying to add a non Rogers cable modem. For some reason they couldn't grasp the idea that a modem not purchased through Rogers would not have its serial number in their inventory list.

I think they hire the most annoying peope to answer those calls, just sit there saying hmm, can't find that serial number, can you repeat it again. hmm, still cant find it.... until the customer gives up in fustration and sticks with the rental.

I've also caught wind that Bell did something simular recently and married the modems to the network. Talk with reps from Tiger Direct, they will not sell you a cable modem or dsl modem if you are on Rogers or Bell because they have a 100% return rate. If you're with Teksavvy or any other 3rd party, no problem.

[jserrg]

Question to gurus:

I rent 1 SMCD3GN modem from Rogers. It works for most places in my house.

I have a remote place in my house where I have my office. Reception is not good there.

I would like to put a second modem in that room. There is wall outlet there.

I don't need wireless in that place as outlet is located right near the table where I place my laptop.

Rogers want $100 for their wired modem...

Do I have cheaper options?

People were talking about DOCSIS 2.0 modems in this thread... And as far as I understand all 2.0 are supported by Rogers.

Are there any downsides about 2.0? Is the speed enough for video chatting?

I plan to use that second wired modem with only one computer that will be connected through RJ45 to the modem.

Your advice is appreciated!

[Gdkitty]

Is it that you just need internet connection in that room?  Do you need to pay for a whole seperate connection? or do you have enough bandwith on your existing.

I understand, running cat5 cable there may not be feasable... but that would be your best bet.. and drop a switch there.

Some people here have had good luck with the power line ethernet boxes.. plug one into a plug near your existing modem.. cat5 cable between them.  Then in your office, another of the ethernet boxes, out to the PC or switch there.

[jserrg]

I have 2 coaxial plugs.

One is downstaires where my wireless modem is plugged in. Wireless covers the whole house and all my devices are connected wirelessly.

Second coaxial plug is upstairs. There are no devices there other than my laptop which requires strong connection when I work from home.

When I plug my Rogers modem upstairs and connect it with my laptop with RJ45 - everything works like a charm. Exept my wife and kids complain that they cannot watch stream video.

So I know I need to place my main wireless modem on the main floor. And I need another modem or some kind of simple cheap and dirty solution for my laptop upstairs.

I don't want to pay $100 box for Rogers No-Wireless box.

The question is: how do I go from Rogers coaxial wall plug to RJ45 in my laptop? Do I need a modem? As far as I understand - Yes. What wired modem you can advise for 1-3 devices sitting on the same table connected through RJ45s?

I am not too techy with networks so your help is really appreciated.

[davidmota]

I just called and the modem I have costs 99 dollars. I have been with rogers since 2005 (7 years).

I did the calculation and the modem is paid in 2 years at 4 dollars monthly.

Why, if I paid my rental for 2 years Rogers does not stop the rental fees???? I have paid rental for 7 years, so I have paid more than 3 modems already.

Who can I talk to go get some kind of compensation???

Can somebody from Rogers reply?

Thank you