Internet

[familymak]

Hi, I have Extreme Internet plan but my old Motorola SB5100 is unable to take advantage of the larger bandwidth and higher speed. Thus, I am thinking of upgrading my modem. I went to http://www.rogers.com/web/link/hispeedBrowseFlowDefaultPlans --> hardware option. It shows 3 types of modems. 1. The "STANDARD MODEM" $99.95 2. The "WIRELESS G GATEWAY" $149.95 3. The "WIRELESS N GATEWAY" $199.95 Which modem should I pick for my Extreme plan? Second question is: I heard a lot of bad things about the SMC modems (reset, frequent disconnection, etc). Will those problems be eliminated if I use the modem as gateway. (by disabling the router part and use my own router)? Thanks.

[FormerMember · Accepted solution]

To my knowledge, you only have one choice for Extreme and that is the "WIRELESS N GATEWAY". If I were you, I would avoid the SMC at all costs. Everything you have heard is true. Rogers also has the CISCO DPC3825. But even with the CISCO, which is an improvement over the SMC, many are still using it in bridge mode with their own router. It really is unfortunate that Rogers will not authorize a stand alone D3 modem. 

[familymak]

Thanks for replying. It's bad to hear that because a big company like Rogers forces its customers to use problematic products. I will reconsider upgrading because the "N" modem is very expensive and I do not want to spend that much money for a product that will drive me mad. Again, thank you very much for your information because it's very helpful

[FormerMember]

You're welcome. I have read on another forum that someone is filing a complaint with the CRTC over the modems that Rogers forces us to use. I do not hold out a lot of hope at this time, because the CRTC seems to be in the back pocket of the big telecoms - Rogers and Bell! But a number of years ago, Bell was forced by the CRTC to allow customers to use their own phones, so at least there is a precedent!

[EddieDZ]

rogers does offer a stand alone D3... its called bridge mode the cisco D3 or SMC D3 bbahahaha. its pointless to offer a D3 gateway which can be bridge and another stand alone D3, from a financial point. Also if you bridge the D3 modems you can always speak to relations to reduce the rental fee back down to $4 vs paying $7 a month since your not using the wifi or gateway functions of the D3. solved

[Fookaroo]

I just had Extreme installed yesterday, the tech came and installed the Cisco modem, the DPC-3825, not surprisliy he didn't know how to get it to work with my Dlink DIR-655 which i wanted to continue to use. I logged into the Cisco modem, put it in Bridge mode and boom, my DLINK started working like before.

[EddieDZ]

did you disable the wireless before putting it into bridge mode if you didnt then putting the modem into bridge mode does not disable the wireless. you might want to factory reset the modem (to undo the bridge mode) then go back into the settings via 192.168.x.x disable the wireless then put it back into bridge mode.

[FormerMember]

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EddieDZ wrote:

rogers does offer a stand alone D3... its called bridge mode the cisco D3 or SMC D3 bbahahaha. its pointless to offer a D3 gateway which can be bridge and another stand alone D3, from a financial point. Also if you bridge the D3 modems you can always speak to relations to reduce the rental fee back down to $4 vs paying $7 a month since your not using the wifi or gateway functions of the D3. solved

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I guess you are being funny, but in actuality, the SMC or CISCO, even in bridge mode, are not stand alone modems. I also do not think it is pointless to offer a stand alone D3 modem. For one thing, there are still customers who do not need a router. For another, it is actually pointless to offer equipment that does not function properly and Rogers equipment does not function properly whether it is their modems (if they functioned properly, bridge mode would be unnecessary) or their PVR boxes. Also, if you speak to retentions, you can actually get the modem for free, not just reduced along with 20-30% off the cost of your Internet plan. 

[Fookaroo]

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EddieDZ wrote:

did you disable the wireless before putting it into bridge mode if you didnt then putting the modem into bridge mode does not disable the wireless. you might want to factory reset the modem (to undo the bridge mode) then go back into the settings via 192.168.x.x disable the wireless then put it back into bridge mode.

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Yup I did It really is a crappy router, i mean its nice it has gigabit ethernet ports on it, but I'll stick to my DLINK router, it works much better.

[familymak]

May I ask if you get those weired reset/disconnect problem after setting to bridge mode?