Hello Rogers_,
Read my post below, you will get results. Basically: Record your ping over time with Colasoft Ping Tool or other plotter, present this to tech support, escalate to manager. He/she will tell you that there is no quality standard for Rogers Internet. Then escalate to the Office of the President. The people there will work with you to resolve the issue.
How it turned out OK for me: Once I got to that far in the escallation path, the lady at the Rogers Office of the President was very cooperative. She suggested to replace the modem. By the time I was ready to do that, I measured my delay to my Rogers Default Gateway once more. I was pleasantly surprise to see that the delay dropped to less than 1 ms (lowest measurable value).
Lesson learned: while Rogers will claim that you-get-whatever-we-give-you, when you keep pushing, they will in the background fix the problem. It may take couple of weeks, though. It is actually to Roger's benefit to whip the Internet infrastructure in shape: they can sell more services that rely on large bandwidth & low latency.
Good luck and please report here your results. More user education will result in more pressure on Rogers to deliver good Internet access for all. Think about your post as a form of service to community.
