Internet

[tandar · Accepted solution]

This would be a 1 day delay.  as you stated in your original post, your usage period is from the 2nd of the month to the 1st of the next month inclusive.  This would mean your usage would be reset at 12:00am on sept. 2.  So on Sept 2nd, the usage tracker will show your usage upto and including sept 1st which is your previous cycle, thus it still shows your usage as being over. On Sept. 3 the tracker will show your usage for sept. 2nd (the first day of your new cycle) and will show the new usage total for that cycle.  The key thing to remember is that even though the tool to view your usage is 24 hours delayed , the jump to the new cycle is not. So if your new period starts on the 2nd, then as of that morning your usage will be reset to 0, even if the tracker won't reflect it until the next day.

I hope this helps,

[BIGdude]

Teksavvy isn't the ideal ISP either. Ask anyone in Toronto who uses it. Regular modem (Doc.2 only) is purchased by you not rented, so that's a hundred $$ or so out the window with no rebate ever, and pretty sketchy warranty on it too. Not sure if they even have Doc.3's yet, or ever will. Also, no decent support on the phone when you need help and since they are a Rogers reseller, you are getting a second-class version of Rogers internet - why waste money to get less on the same cable network?!!

[jungg]

Is there any body who recently experienced an extraordinary internet usage of Rogers?

Here is the problem that I've experienced. I posted the same issue to another tread but I have to post it again here.

The last 4 days, my usage is like the following.

October 4   15,310MB  (15GB)
October 3    24,247MB (24GB)
October 2   2,127MB (2GB)
October 1    13,644 (13GB)

 

It's apparently abnormal and I think there must be problems on Rogers usage counting system.
Normally, I've used the internet under 1GB a day in average.
I've sent email to Rogers but I just received an usual response that I might use the internet that much.

But I absolutly don't agree with that because I didn't use the interent that much. Actually, I've watched some tutorial movies from tv.adobe.com. But I cannot be over 24GB. It should be around 4GB at best. I've watched the movies frequently but it never went over 4 GB before. Now I've already over the 60GB limit and I have to pay $2 per additional 1 GB.

 What I think is that Rogers system may  count double or triple the usages. It is very probable. Rogers have tons of customers and count the usage every moment. If there's a small mistake happened the tragic results can happen.  Furthermore, Rogers system is now unstable. When I try to access the usage view page, I've got many times system failure message like ".... unavailable...".

 
However, I cannot debate with Rogers because my verbal English is very poor. So, if possible, can anybody request Rogers to get answer about this absord situation?

 We need to do something to solve this wrong loss of our money.

Thanks.

[gemcee]

I actually just posted a new thread stating I was having trouble with the usage tool. I missed this post.

I had exceeded my usage for this Sept. I have had my internet forever and have never exceeded my 60 gb. I called a rep and he informed me that I did not have a password on my wireless. Perhaps other people in my buiding were using it last month.I am hoping that putting a password on my wireless will fix my problem.
I also cannot access my internet usage online.

Now, If this is happening to more people than just me..then there is definitely something up. I am going to try and track my usage for this month and see if there is a change.

[jungg]

Hello Guys,

How can we solve this problem?

On Tuesday, I posted that the rogers usage checking system has problems.

As I mentioned, the internet usage was over the limit on Tuesday, so I intentionally didn't use the internet. I only checked my emails and browsed a few news from the internet at home. I never donwloaded any files. BUT THE DONWLOAD USAGE ON WEDNESDAY IS 2,784 MB !!!   I'm sure again that the rogers usage checking system has a big problems !!

They say that somebody use my internet line but it's wrong. Because the usage is abnormal that I've changed the old router and set new password on the new router. I've even disconnected the internet line when I was out of the house.

The Rogers internet is under terribly big problems. PLEASE, SOMEONE WHO HAS SAME PROBLEMS POST YOUR SITUATION TO SOLVE THE ROGERS PROBLEMS. Rogers will never agree that their system has the problems. They only will say that somebody steal your internet line.

Looking forward you guys' posting.

Thank you.

FYI, this is the current abnormal usage.

                                           total usage (MB)
  October       06, 2010     2,878
  October       05, 2010     142
  October       04, 2010     15,738
  October       03, 2010     24,822
  October       02, 2010     2,192
  October       01, 2010     13,985
  September 30, 2010     207
  September 29, 2010     4,596
  September 28, 2010     856
  September 27, 2010     363
  September 26, 2010     534
  September 25, 2010     576
  September 24, 2010     851
  September 23, 2010     752

[RogersReggie]

Hi everyone,

The Internet Usage tool pulls information about your volume of usage, directly as it passes through your modem. A number of different factors could contribute to high usage as mentioned previously, such as using P2P programs (Bit Torrent, Limewire, etc.), using VoIP services like Vonage, streaming audio/video (Youtube, Netflix), online gaming (console and PC) and other services. Also, if you have a router, it is recommended that you check other PCs in your home to see if anyone else uses those types of applications. If you have a router, you can also check to make sure it is secure as I believe someone mentioned before, because there is a chance that someone else has connected to your unsecured network and is accumulating usage on your account. Lastly, you may want to check that you have up-to-date security software/firewall, etc. This will ensure that even if you don't have any P2P or other usage consuming applications, that no viruses or malware on your system is accumulating usage in the background of your PC without your knowledge.

The best way to determine where the usage is coming from is to have one PC connected directly to your modem for AT LEAST 3-4 days. You can monitor the usage on the account for that time period to see if there is anything out of the ordinary. If the usage appears to be correct, it is most likely another factor that is contributing to the usage.

If you feel there is still a discrepancy, please contact Rogers.com E-Care support at 1-888-764-3771. Our E-Care department specifically deals with issues regarding the Rogers.com website, including viewing online billing/account information/usage. If there are any issues with the usage viewer, we would be able to look into that for you further.

Let us know how that goes.

RR