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LTE Problems in Toronto (downtown)?

I Plan to Stick Around
writergal
Posts: 131
Registered: ‎11-11-2010

I have LTE enabled on my iPhone 5, yet I'm only getting a 3G signal and it's been this way since 6:30 PM or so.  Anyone else getting this?

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Re: LTE Problems in Toronto (downtown)?

I've Been Around
morro
Posts: 1
Registered: ‎06-20-2012
Same here in Montreal.
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Re: LTE Problems in Toronto (downtown)?

[ Edited ]
Resident Expert
Meowmix
Posts: 19,609
Registered: ‎01-09-2011

There must be a issue with Rogers. LTE has been down for an hour or so. I wonder how a mutli billion dollar company has SO many issues like this. First it was the systems crashing when the iPhone 5 launched. Then it was the actual Internet & 3G & LTE down a few days ago. Now LTE is down. Are they going to give us money back cuz of all this? No they won't. I know companies have issues BUT not like this.

 

This is what Rogers posted on a few posts on Facebook about the problem

 

"

  • RogersHi again. There is an issue with LTE but 3G is working normally If you are still having an issue, please manually select 3G/HSPA and restart your device.
    3 minutes ago · Like"
     
    It seems they can go on Facebook to let people know what if going on BUT not come here in & let us know that as well.
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Re: LTE Problems in Toronto (downtown)?

I Plan to Stick Around
writergal
Posts: 131
Registered: ‎11-11-2010

They're also letting people know on Twitter...

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Re: LTE Problems in Toronto (downtown)?

Resident Expert
Meowmix
Posts: 19,609
Registered: ‎01-09-2011
Yea its Facebook & Twitter. For the people that DO NOT use both Facebook & Twitter, will not know what is going on. Its pretty sad because you have people that are older that do NOT use those & clearly do not know what is going on which i fully understand.
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I'm NOT a Rogers employee. I'm a Rogers Community Resident Expert and I'm here to help. To learn more about the Resident Expert program, click here
Please click on the if you like my posts.
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Re: LTE Problems in Toronto (downtown)?

Former Moderator
RogersEric
Posts: 316
Registered: ‎05-22-2012
Hello everyone,

LTE customers have been temporarily routed to 3G. We apologize and are working to resolve LTE service asap.

Thank you,

RogersEric
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Re: LTE Problems in Toronto (downtown)?

[ Edited ]
Resident Expert
Meowmix
Posts: 19,609
Registered: ‎01-09-2011

Do we get a credit of some sort? It seems Rogers is having HUGE issues with their systems for the past 3 weeks. I will call in & speak to retentions or a Manager about this. Its upsetting sitting here dealing with this stuff from Rogers. Within the past 3 weeks, your systems have been nothing but pain for customers in which have had MANY issues. Will head office post something or appolize to us about all this? I guess not.

Thank you Eric for posting on here tho. :smileyhappy:. Appretatie it for posting:smileyhappy:

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I'm NOT a Rogers employee. I'm a Rogers Community Resident Expert and I'm here to help. To learn more about the Resident Expert program, click here
Please click on the if you like my posts.
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Re: LTE Problems in Vancouver

I've Been Around
BCI66
Posts: 1
Registered: ‎10-02-2012

Have not had LTE service since yesterday afternoon. Whats up.

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Re: LTE Problems in Toronto (downtown)?

I've Been Here Awhile
dlouisseize
Posts: 2
Registered: ‎10-03-2011

Currently as of 5:00pm ET today, I don't have any LTE connectivity automatically or even forced by my phone. Switching back to HSPA only gives me voice but NO data at all. Going to GSM/EDGE, no data either.. Something must be happening once again. I am in downtown Toronto by BAY/QUEENS QUAY.

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