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flextab and early upgrade

I've Been Around
zepp12
Posts: 1
Registered: ‎10-23-2011

why oh why  doesnt the EUF and the Flextab match   ...   

 

its come to a point where i think i should just pay the flextab balance and cancel and go elsewhere  .

 

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Re: flextab and early upgrade

Resident Expert
Meowmix
Posts: 19,581
Registered: ‎01-09-2011
Hello zepp12


The system is having issues on which customers will see both the upgrade and Flextab. The reps at thr store and call center will see upgrade fee if u want to upgrade. If u want to cancel, they will see the Flextab amount. Its been a confusion that never gets fixed or explained.

It showed me both even after i upgraded my line 5 times since Jan 2012. Just recently the upgrade fee came off and NOW i am only able to see the.



If you want to cancel, that is your own choice but most carries have the same options on place.
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Re: flextab and early upgrade

I Plan to Stick Around
katiepin
Posts: 10
Registered: ‎10-13-2010

when i go to the store to upgrade to my htc m8 today, will i have to pay my flex tab /early upgrade, or will it be charged to my bill? 

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Re: flextab and early upgrade

Resident Expert
Meowmix
Posts: 19,581
Registered: ‎01-09-2011

Hello Katiepin

 

As explained in the HTC one thread, you will be charged the upgrade fee and device price on your next invoice.  Nothing will br charged when you get the device today! 

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Re: flextab and early upgrade

I've Been Around
weerainbows
Posts: 1
Registered: ‎01-05-2013

Yes I agree. It is well documented in the media how badly Canadians are soaked for cell phones and plans. Really is disgusting!

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Re: flextab and early upgrade

[ Edited ]
Resident Expert
Meowmix
Posts: 19,581
Registered: ‎01-09-2011

Hello weerainbows


Unfortunately that won't do much as in the past people have done it and we are still here dealing with those plans and costs. 

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I'm NOT a Rogers employee. I'm a Rogers Community Resident Expert and I'm here to help. To learn more about the Resident Expert program, click here
Please click on the if you like my posts.
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