Community Feedback

[skinorth]

@all & Rogers Moderators:

I agree with xplornetsucks.  When the Forum structure change was made, I believe earlier this year, I wondered why this had been done.  I did not at the time see any explanations for the rationale behind the change.  I wondered how well this would work out.

In my opinion, after more than six months of the new Forum format, this is not working as well as it could.  If we look at the three sections of the Forum, Internet, TV and Home Phone, it is clear that Internet is far and away the most active section.  Just look at the count of postings in the three of them.  Home phone is far and away the smallest at 300 posts.  TV has lots more at 2509.  Internet is the clear leader with 4143 at this exact moment.

Certainly the large number of postings in the Internet section could be split out by Internet connection type/category, i.e., cable, wireless, dsl, etc.

This would certainly make the Internet section of the Forum easier to navigate and would allow us all to participate more in those areas which directly concern us or are of interest to us.

So, Moderators, please give us some feedback on what I believe are legitimate and worthwhile suggestions.

As well, if you wish to move this posting to its own appropriately titled thread, I suggest that would be entirely reasonable.  So, have at it, guys and girls at Rogers.......................................

skinorth

[RogersGina]

Hi skinorth,
I'm open to feedback about structure. We put them together based on how active the boards were at the time.

When we had the Internet boards split (Set-up vs. hardware) there were a lot of duplicate posts and there was confusion.

Android and Apple are also very large boards.

We could also add a note to ask everyone to be more specific before posting. Tips for getting help...

@community - Let me know how you would like to see them laid out. Need to hear from more people.

[Chris]

I feel that internet is too broad a topic as cable internet has nothing to do with rocket hubs. Mobile internet has nothing to do with either as well..

I don't know if there are any posts about mobile internet vs rockethub so maybe there doesn't need to be a mobile internet section as it can fall under apple/android/bb...

[RogersGina]

Hey Chris - how do you see Internet breaking up?

[Chris]

Cable internet
Mobile Internet (ie rockethub / rocket stick / lte stick)

[skinorth]

@all:

I agree with Chris that one logical split would be based on basic underlying Internet access type, as Chris has described them.  An additional set of topic headings that might make sense are those relating to specific technical aspects of Internet use, such as email, dns, game playing setup, etc.

What would be the possibility of forking off into subtopics below Internet to handle the Internet access types in parallel with the major technical areas (e.g., email, dns, outboard routers, WiFi wireless issues) that might be of interest to significant numbers of the Forum participants.

skinorth

[Chris]

I don't know it subdividing into that many types would be good or not.. Maybe I'm just lazy and don't like clicking through multiple forums.. But it does make sense if there is a lot of traffic.

Maybe another division would be complaints/outages vs actual support questions. I know that there is no way I can hel with throttling issues so it would be nice to not have to wade through them when looking for things I might be able to help with..

[Ressy]

- Cable

- Wireless

- Rogers Hub

- Report a Network problem

I also agree it should be separated based on connection method..  Mainly because wireless & the hub will see increased latency in any tracerts posted, and they shouldn't be compared to wireline cable tracerts.  Whats normal for a wireless/rocket hub connection is NOT normal for cable.

Ideally, "Report a Network problem" would have network engineers popping in occasionally to check on things. 

Would make things easier for users reporting a network issue to Rogers, as I'd rather headdesk than talk to Technical Support who have no clue about these problems, and don't like to escalate these issues to network engineers.  Last email I sent in regarding a peering issue (I talked to Tech Support, and they opened a ticket and I was sending the email to provide tracerts and such as proof), the person opening my INTERNET related email, was TELEVISION support (per her email signature), and refused to relinquish the email and send it to someone in the Internet side of Rogers.

[Patr1]

I agree about differentiating between wireless and wireline internet. 

[RogersGina]

Hey guys - we were about to get underway with the board changes but I've noticed the Internet board isn't as busy as it was when we first started disucssing it. Do you still find it too busy as one?

Gina