I'm working on making the forums easier for everyone to access and use and I'm thinking that two heads (or a whole crowd) are better than one. If you have suggestions about community improvements, please reply to this thread or PM me.
Some areas I'm focused on: revamped look and feel, reducing categories, anything else? It's all just possibility for now but I def want to hear what you think.
ps. skinorth suggested stickies - that's something we already have! It's called "float topic".
Click on the thumbs up image to like a post or a fellow member of the community.
And don't forget to click Accept as Solution in the options drop-down menu once you've received the answer you were looking for -- it'll help our community grow stronger!
Please revise your community guidelines and allow an open and frank discussion of issues that affect Rogers customers. Editing and deleting comments only reinforces to many that Rogers does not want to listen to its customers.
Things I would like to see: - email replies (I can't always login to reply but I can almost always send an email.. Facebook has this type of system) - in the emails about private messages and such I only get notified about it, I would like to have the content so I can prioritize my response and know if I should reply right away or have time to reply later. - polls might be a fun idea for users to provide feedback on services, ideas, contests, if they have the same issues - create separate sections for complaints vs tech support.. Currently it's all mixed and mods try to delete the non tech stuff but really users want a place for both.. It's called community forums not tech support forums... - conversation view in the private messages (like gmail) this inbox/sent makes it hard to read through a series of messages
If I think of anything else i will post...
I've been a tech geek ever since Atari. I'll try my best to pass along any knowledge I've picked up over the years that I think may help. Please click on the if you like my posts.
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