Community Feedback

[BhuDeo]

I just wanted to say that I feel that Rogers is the best at providing different methods of receiving customer service.  Whether it is Twitter, Facebook, or even this forum, I feel like you can get in touch with them in many different ways.  Unlike other companies.

How long has this forum been up and running?

@BhuDeo 

[DWR]

Just remember that being able to get in touch with them and actually receiving good customer service are two different things!

[RogersErin · Accepted solution]

@BhuDeo

Thanks, I'm happy you found our forums!

As RogersKeith mentioned here, we're following the best practices of major brands around the world that have set up forums as a venue for customers to help each other find technical answers to questions that relate to our products and service.

We launched Rogers Community Forums at the beginning of August, hope to see you in the community soon.

Cheers

[boblepp]

Keep in mind: As RogersKeith mentioned here, we're following the best practices of major brands around the world that have set up forums as a venue for customers to help each other find technical answers to questions that relate to our products and service.

So I hope your need for technical support is something we have seen before.

[blairduguid]

Was on hold over 1 hr tonight to fix my cable  Do not call that good customer service. Wonder if they will credit me?

[ricknew]

Just a comment that not all technicians are created equal.  Just had an excellent one here in Ottawa who worked very hard to clean up the problems that the first guy left getting my cable installation to work properly.  He wouldn't quit until he found the problem.  Not an easy one to solve.  He was meticulous so I asked for his name and number to pass on to Ottawa customers. It's Abby and his service ID is 5339.  If you need home service I highly recommend that you specifically request his services.  Save yourself the grief of shoddy workmanship.

R. Matte

Ottawa

[Lar123]

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ricknew wrote:

Just a comment that not all technicians are created equal.  Just had an excellent one here in Ottawa who worked very hard to clean up the problems that the first guy left getting my cable installation to work properly.  He wouldn't quit until he found the problem.  Not an easy one to solve.  He was meticulous so I asked for his name and number to pass on to Ottawa customers. It's Abby and his service ID is 5339.  If you need home service I highly recommend that you specifically request his services.  Save yourself the grief of shoddy workmanship.

R. Matte

Ottawa

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Sounds good! I wonder if he commutes to Manioba. Long cable,  that!

[ampl]

rogers has the worst customer service!

here is my story:

i opened a contract with rogers 10 months ago.

i have had to phone rogers 26 times since then

every single phone call was to deal with their mistakes, whether it be features, billing name, charges, mailing address, etc

i have 5 cell phones under my name for 5 people

i spend on average 300-400$ per month for my bill

i just got off the phone with a rep(26 phone call)

i lost my phone last saturday and bought a new unlocked one anticipating closing my account with rogers

the clerk there told me rogers customer service is the worst of all wireless providers

they get more complaints re: rogers than all others combined!

asked to upgrade 3 of the phones(including my lost phone) to iphone 4

the rep and 2 others the last week said they couldnt match the price of bell

bell offered me a free iphone and 2 other iphones at a reduced price that rogers offered me

rogers said they will not match that

i talked to 3 competitors that all offered better monthly plans

i am phoning telus on sunday to see what they will offer to bring in 5 new customers

i am talking to a lawyer on monday about suing rogers so that i dont have to pay the cancellation fees

i will drag this through the courts for years

this is entirely their fault

i asked to have a manager phone me on 5 different occasions

a manager finally returned my call on the 5th request

i asked that she listen to all 20 phone calls(they record phone calls and say so when you call them) so that they understand that all 20 phone calls were their fault!she did not listen to 1 phone call!

she offered me a promo of 159$ + 35$ admin fee each for 3 iphones

bell beat rogers offer

2 others matched the offer

this is all rogers problems

they are losing 5 phones paying 300-400$ month

go figure

talk about customer retention at its best!!!

i faxed a letter stating all my problems with them and they said they cant read it ! they are not able to access the fax

but it is on my account file that they received the fax

aaron

a current customer that will be cancelling his contract and taking 5 cell phones to a competitor

[ampl]

1 hour only!
i have had a 3 hour talk re:their mistakes! i have phoned them 26 times to deal with their mistakes(all of them were rogers mistakes)
26 times!