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Can't use text messaging on BB Z10

I've Been Here Awhile
melissaf
Posts: 2
Registered: ‎06-05-2013

So,  I have a BB Z10, and I cant use the text messaging.  I can't compose or read any that I have recieved.  When I try to open it, it just does nothing.  

Any suggestions?

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Re: Can't use text messaging on BB Z10

Resident Expert
Meowmix
Posts: 16,042
Registered: ‎01-09-2011
Hello melissaf

Have you tried doing a factory reset to see if that fixes the issue?
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Re: Can't use text messaging on BB Z10

I've Been Here Awhile
melissaf
Posts: 2
Registered: ‎06-05-2013

I've tried that, still doesnt work!

 

Thanks!

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Re: Can't use text messaging on BB Z10

[ Edited ]
Resident Expert
Meowmix
Posts: 16,042
Registered: ‎01-09-2011

Hello melissaf

Are you still within the 15 days & OR 30 minute policy to return the phone?

 

Searched Google but some in the states have this issue but never got resolved unless i have not seen a post i missed or what not.

 

Best thing to do is post this on the Blackberry Forums. They would be able if anything

http://supportforums.blackberry.com/t5/BlackBerry-Z10/bd-p/Z10

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Re: Can't use text messaging on BB Z10

Resident Expert
BillJ
Posts: 315
Registered: ‎10-15-2010

The Z10 hasn't been out for that long so you're well within your one-year warranty period.  If the factory reset has done nothing, then you need to call Rogers and tell them you need help with this.  Rogers has the responsibility to fix this for you or to escalate it directly to BlackBerry at no charge to you.

 

Respect to Meowmix for the Crackberry suggestion but Crackberry will only give you advice....Rogers HAS TO fix the issue (as per their contract with BlackBerry).

 

 

Keep us up to date on your progress.  :smileyhappy:

I'm NOT a Rogers employee. I'm a Rogers Community Resident Expert and I'm here to help. To learn more about the Resident Expert program, click here
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Re: Can't use text messaging on BB Z10

[ Edited ]
Resident Expert
Meowmix
Posts: 16,042
Registered: ‎01-09-2011

Hello BillJ 

I never said anything about crackberry :/. My link is about the forums on the BlackBerry site. What are you looking at exactly? My post says nothing about crackberry. All it talks about is Google and the BlackBerry forums which i pasted the link. Please reverse your post with the proper statement..


Your rest of the post is true tho.:smileyhappy: 

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Re: Can't use text messaging on BB Z10

Resident Expert
BillJ
Posts: 315
Registered: ‎10-15-2010

Apologies to Meowmix.....one should not post when as tired as I was.  :smileysad:

 

 

Cheers.  :smileyhappy:

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Re: Can't use text messaging on BB Z10

I've Been Around
llahedaj
Posts: 1
Registered: ‎01-07-2014

mine is doing the exact same thing.. ive tried to reset it 10 times now.. tried caling rogers AND blackberry and nobody has any idea what it is... so annoying... ican use everything else no problem its just when i go to compose a message or read a text it doesnt work.. 

HELP

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Re: Can't use text messaging on BB Z10

I Plan to Stick Around
Ryked
Posts: 15
Registered: ‎08-25-2010

The only time I have had this issue is when texting to my wife’s iphone 5. I don’t seem to have any issues when testing to my kids phones iphone 5/5s and S4. At first I thought it may be an issue with imessage trying to connect to the Z10 but it only does it for one of the 3 iphones in the house. 

 

I have had some isues with trying to text other iphones, still think there is something with imessage.

 

 

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Re: Can't use text messaging on BB Z10

Resident Expert
Meowmix
Posts: 16,042
Registered: ‎01-09-2011
Hello Ryked

This is indeed something to do with imessage. Did you own a iPhone before that? If so your Apple ID might be still connected to imessage & will not let u text iPhone's due to think. There is many discussions about this on the Apple Community forums.
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