BlackBerry

Need Help?

That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask!
Showing results for 
Search instead for 
Did you mean: 
Reply

Blackberry Bold 9780 - not charging

[ Edited ]
I've Been Around
Posts: 1

Blackberry Bold 9780 - not charging

[ Edited ]

Hello,

 

My newish (less than a year old) BB Bold 9780 will not charge no matter what I try.  I suspect this is a battery issue, but could it be something else?  Because the phone is less than a year old, is this covered under warranty?

 

Thanks!

 

******* Edit labels ********

Re: Blackberry Bold 9780 - not charging

[ Edited ]
Resident Expert
Posts: 24,676

Re: Blackberry Bold 9780 - not charging

[ Edited ]

Hello Smiley Happy

If you bought the phone and it has been less then a year then you do have warranty. As for the charging it can be a faw things. Did.you try another charger? Also if another chatger does the same then its the charging unit inside the phone. Sometimes its the battery. yes it is covered under warranty as long as u never threw water at it or damaged it ur self. I would suggest calling tech support and ask them to send you a replacement 9780. It will cost you $30 on ur next invoice. Once you get the replacement from UPS you will need to ship urs back to them within 15 days. A UPS label will come with it as well. 



What's New!

Hey Community,

We are aware of the sign in issues on the Rogers Community Forums. We want to apologize for the inconvenience and let you know that we're working on a fix.

In the meantime, if you are experiencing issues, please try to clear your cache/history and attempt to sign in again.

Thank you for your continued patience and making the Rogers Community Forums a pleasant place to be.

----------

 

Mötley Crüe: The End
Premieres July 16th, 2016
LIVE: 9:00 PM ET
PPV Channels: 348 (HD) | 350 (SD)
Price: $26.99 (HD) | $26.99 (SD)

Don't miss the final concert of one of the greatest and most influential rock bands of all time! Mötley Crüe's final farewell is a two hour, non-stop, hit filled, pyrotechnic fueled rock and roll extravaganza.

 

Topic Stats
  • 1 reply
  • 1458 views
  • 0 Likes
  • 2 in conversation