I want to use wifi and thus use whatsapp for communication but 9700 bold wont connnect even though i'm hooked up to wifi .I have 5.0 version and it appears that I need another vesion to get this whatsapp activated . I dont use a data plan only wifi and my other bb a Torch works fine , any help . I called support and they said go to software and check to see i i had latest for that BB and it said I did but still is 5.0 ?
Whatsapp requires OS 4.2.1 or higher, so your 5.0 should work fine. DO NOT attempt to upgrade to OS 6 on a Bold 9700; the phone doesn't have enough onboard memory to properly run OS 6.
Sometimes it's just as simple as deleting your home Wi-Fi profile from your phone then reconnecting again. Give that a shot. If that doesn't work, go to Manage Connections>Wi-Fi Network>Menu Key>Toubleshoot>Wi-Fi Diagnostics. Run that and see what it says.
Let us know if that helps you.
-If I've helped you, clicking the Like button under my reply would be appreciated. -My Z10 was given to me by BlackBerry however all opinions are my own.
i am having the exact same problem with the same model. when i go into diagnostics, i see:
AP MAC Address:
Local IP Address:
Connection Data Rate:
Status: The Wi-Fi radio is on
Contact: (a grey horizontal dash in the toggle box)
Authentication: (a grey horizontal dash in the toggle box)
Secure Device IP:
Status: Error: Link Down
Connection Pref: Wi-Fi Preferred
UMA Wi-Fi Available: (a red x in the toggle square)
Connection: (a grey horizontal dash in the toggle box)
Status: The required radio connection is unavailable
i have tried deleting the network and trying to reconnect. i have done the secure connection setup with "push buttom setup" (pushing the funny little secure connection button on my router). It said it worked but then I still couldn't load any pages...?
Welcome to Rogers Community Forums! A place to
discuss questions related to Rogers products and services. It's always a good idea to "ask a question" into search, the community may already have the answer.
New! Introducing a new feature: groups. Read more.