BlackBerry

[wanker]

I want to use wifi and thus use whatsapp for communication but 9700 bold wont connnect even though i'm hooked up to wifi .I have 5.0 version and it appears that I need another vesion to get this whatsapp activated . I dont use a data plan only wifi and my other bb a Torch works fine , any help . I called support and they said go to software and check to see i i had latest for that BB and it said I did but still is 5.0 ?

[BillJ]

Whatsapp requires OS 4.2.1 or higher, so your 5.0 should work fine.  DO NOT attempt to upgrade to OS 6 on a Bold 9700; the phone doesn't have enough onboard memory to properly run OS 6.

Sometimes it's just as simple as deleting your home Wi-Fi profile from your phone then reconnecting again.  Give that a shot.  If that doesn't work, go to Manage Connections>Wi-Fi Network>Menu Key>Toubleshoot>Wi-Fi Diagnostics.  Run that and see what it says.

Let us know if that helps you. 

[LaineEr]

i am having the exact same problem with the same model. when i go into diagnostics, i see:

Wi-Fi

     Current profile:

     SSID:

     AP MAC Address:

     Security Type:

     Local IP Address:

     Signal Level:

     Connection Data Rate:

     Status:                                       The Wi-Fi radio is on

VPN

     Current Profile:

     Concentrator Address:

     Contact:                                     (a grey horizontal dash in the toggle box)

     Authentication:                         (a grey horizontal dash in the toggle box)

     Secure Device IP:

     Status:                                        Error: Link Down

UMA

     Connection Pref:                      Wi-Fi Preferred

     UMA Wi-Fi Available:                (a red x in the toggle square)

     Connection:                               (a grey horizontal dash in the toggle box)

     Error Code:

     Status:                                        The required radio connection is unavailable

i have tried deleting the network and trying to reconnect. i have done the secure connection setup with "push buttom setup" (pushing the funny little secure connection button on my router). It said it worked but then I still couldn't load any pages...?

Any ideas?

Thanks!