I am not sure how much this site is censored by Rogers but here is my question:
I got a hardware upgrade in September 2011, went from iPhone 3G to Bold 9900, thinking its a good upgrade. I understand that the Rogers policy is that you can return the phone within a month and get a different device if you are not satisfied with it. However i am past that 30 day period and that does not apply to me anymore.
In the last 4 months i had several issues with it:
1) the battery on the devide does not last even a day, if i use it normally
2) the phone sometimes does not want to turn on, the screen goes first white than black and you can not turn it on
3) When i went to europe for Xmas 2011 once the phones battery died i had it on the charger for 2 days and it did not wanna charge nor turn back on.
I talked to rogers technical support about the first 2 issues before i left on vacation to europe and all they told me to check the apps that are running, and turn off the wireless.
I called back customer service in January 2011 asking to change the device, from blackberry to android, as i really had enough from blackberry but they told me my only options are to take it in as the device is still under warrenty of they would give me a refurbished device.
I am really upset with rogers and Blackberry. No wonder Blackberry is going under. Thir devices are really bad.
At this point, is my only option to cancel my 3 year contract which will force me to pay $500 cancelation fee. This device itself is not worth that money.
I am stuck and not really sure how not to smash my phone when one of the above mentioned issues comes up again.
It's unfortunate that you're experiencing these issues. I would suggest reloading the OS to your phone. Plug your phone into your PC and open BlackBerry Desktop Software. Once your phone has been recognized, click Device at the top of the software then Restore from the drop-down menu. Choose the most recent restore point and load it to your phone. That will give your phone a fresh start.
I hope that helps you.
-If I've helped you, clicking the Like button under my reply would be appreciated. -My Z10 was given to me by BlackBerry however all opinions are my own.
No wonder Blackberry is going down? Are you kidding me :/ They told you they would swap you with another Bold 9900 & you declined. That is not blackberries fault :/. My bold runs for 12 hours with heavy use.. Your battery could have the issues or the phone it self. You do know that even Android phones battery dies really fast.. Read threads on Google & everyone will tell you it. ( some devices might run a bit more then others). Every phones dies pretty fast if you use 5+ apps & talk on the phone & play music all the time ( if you do all this). The screen does that on android phones as well. My Galaxy Nexus & Samsung Galaxy s2 LTE & my Raider have had the white screen as well. IT takes roughly 5 mins for the screen to turn on. Europe uses a different current in which might be the fault in this. I took my iphone 4 to Greece with me & it never charged & i was forced to buy a European phone.
I own most of the Android phones & can tell you straight up that most of them die within hours on heave usage. Blackberries are made for emailing & texting not gaming & all.. Blackberry has done nothing wrong on your end seeing as its the battery. I would suggest you call tech support & tell them your bold 9900 is having issues. They will swap you one with another one which will be refurbished one in which that device is new.. The battery on that one will be better. Also turn off all the apps & everything you are not going to use. You could also reload the software back into your phone buy downlaoding blackberry software & connection your blackberry on with teh computer & once its on you could just reload the sofware to the factory settings. This could also help. I would suggest tho swapping it with another one.
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