My iPhone 4S (6 months' old) fell down and has broken. It has got multiple screen cracks and Apple store said it could have more damages inside. It is in warranty period of 1 year, but physical damage is not covered. It sucks.
Rogers advertise Handset Protection guarantee. I called customer service and they offered only a basic phone. I do not want a IPhone replacement, but they should give smartphones where I can use data (I am paying for it) for internet surfing, emails, etc. The best they offered is Blackberry at more than 100 dollars and that too only refurbished. ugh used ones. And I have been with Rogers for the last 7 years. This is the first time my phone is broken and I need their help.
What help is handset protection. Whenever I used to watch handset protection advertisement on TV, I though I am in safe hands with Rogers. But no. This is not the case.
Does anybody else face such problem. And what is the best option for me now.
I read on another topic that you can get upgrade after six months. My six months just completed. Can I get another iphone 4s for $159 now?
OP has a broken iPhone 4S. He'd like it fixed. His question was "What is the best option for me now"
I tell him to check Kijiji, as I am probably not in his area, and I stopped doing iPhones about 2 months ago (my new work requires me to fix iPhones for them, and I needed to sign a non-compete agreement)
So the BEST option IMO, to have a working phone that looks and works normal, is to have the screen repaired by a 3rd party. You can find these easily online.
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