The 6GB for $30 was a promotion that ended a long time ago. They only bring that Data package out when iPhone's come out or when some high end smartphone comes out. They also bring it out if lets say Bell or Telus does. They offer 6GB for $60 now if you want.
hey guys 2 years later from these posts and now this is happening to me. I've been with Rogers for 2 years and never gone over my data uage until 2 months ago. 1 day into my new cycle I received a text message from Rogers saying I was 80% full. half hour later got another text message that said I was over. I work at a software company and am a former developer so now exactly how this stuff works. I am on wifi at work and at home and rarely surf in my car. Prior to this happening i would only use around 200MB of data per month. This is going on for 3 months now and Rogers refuses to reverse my charges. My last bill was $350 and normally it would be $65. To cancel my plan would cost me $300 and this is actually cheaper than paying my ball as every month the charges are more and more. did anybody find a solution to this?
This periodically happen to me as well. I have developed a series of principles as a result:
1) Rogers recommed using the My Rogers App to track you usage. That shoul be your first red flag, consider the course of the advice. Secondly the app is rarely current. I dont mean not current to the 4 hour dely it openly admits, but current in terms of days or weeks. I have had to several battle with Rogers to refund data usage that I used when My Rogers said my data was well under. 3 days later with little to no usuage, the data suddenly caughe up and showed me over. The texts which are supporsed to warn you, also showed up at %70, %80, and 'you are over' withink minutes of each other. $%^ing useless app, and company.
2) If you present overages as ones that you didn't no about becase of information you got from them, you will be turned down, period. Insta-first answer is alway don't give the customer antying. If you get angry and abusive enough you may win.
3) Call, and contiue calling CSR's until you meet a nice guy who will do it. They all lie and say that can't do anything. Don't get mad, just realize they are all liars and persist until you find the one who isn't.
Same problem, same run around, same complete lack of customer service. A $500 overage charge, HUGE downloads (my previous monthly totals being used in one day) at all hours even after turning off data. I'm a VERY light data user, as my previous bills prove, just to check e-mails occasionally, have NEVER downloaded any videos, etc. Only a few aps on my phone, less than 10. Rogers has been rude, insulting, and COMPLETELY unhelpful. Been working on this for about 3 hours a day for last 3 days and my phone sits in front of me in pieces because I'm afraid to turn it on. Is this Rogers' way of sucking money from us without having to explain what it is that we're paying for? Where is the accountability here? WHAT CAN WE DO???
I WAS ADVISED TODAY BY PAY AS YOU GO THAT EVEN PUSH NOTIFICATIONS DEDUCT FROM YOUR DATA USAGES.
I WANT TO FIND A RESOLUTION MYSELF. PLEASE CAN A NICE ROGERS REP HELP ME!! email me at
i dont even want to begin talking about how futile it is talking to ANYONE WHO WORKS AT ROGERS.
SO IF A NICE HONEST, KNOWS THAT PEOPLE ARE ENTITLED TO WHAT THEY NEED TO KNOW, EXISTS, PLEASE EMAIL ME!!!
**edited for content**
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