I have been having quite a few problems with the mobile app. I had updated my10 list through the app, however, when I got my bill, I was charged for the number that I had added. When I called Rogers, they said the number was not on my list and there was nothing they could do about it despite me having problems in the past with the app. Is there anyone I could speak to in regards to this matter as I have spoken to the managers and they said it was my responsibility to ensure that the number had added correctly (even though the app was showing it had been added) and I have not heard back from the office of the president.
Solved! Go to Solution.
There are actually 2 addition ways to update and confirm your entries for your my5/my10. This way you can be sure that everything is set up correctly.
Alternatively, follow these steps from your phone:
Hope this helps,
so what happens when the your "your 5/10" gets removed online....invlountarily....I'm not interested in spending money in which I do not owe...as an affiliate or employee I"m intent on fighting this to the bone via suit or class action suit...that should be more fun....I've got enough leverage on my own account.....there has been more than enough in this forum to play with in a class action level....astonishing that the management has been brutally incompetent in the approach of handling any issue towards the manner
I am having the same trouble. I added my10 numbers using my online ro9gers account. The next month I recieved a bill with $20 in extras and the niumbers and themost of my10 numbers were somehow removed. I know that I saved these n is my resonibility
I am having the same trouble and rogers will not creadit my account. I now that I save my10 numbers correctly. I am trying to refuse payment of the $20 additional charges. Ity is so
No a very good customer experance having to make calls to
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