Apple

[Raj123]

I have been having quite a few problems with the mobile app. I had updated my10 list through the app, however, when I got my bill, I was charged for the number that I had added. When I called Rogers, they said the number was not on my list and there was nothing they could do about it despite me having problems in the past with the app. Is there anyone I could speak to in regards to this matter as I have spoken to the managers and they said it was my responsibility to ensure that the number had added correctly (even though the app was showing it had been added) and I have not heard back from the office of the president.

[Meowmix]

No one will tell you anything here seeing as no Rogers reps nor any Rogers Managers will comment on here.

The app is known to do this. It has charged me for the same issue. All i do is change it over the phone when i call Rogers or when i go on the computer. This is a known issue tho. The office of the president will not do anything. You know how many people make complaints & do not here back from them? many believe me. I would suggest next time you just change the number by doing it over the phone with Rogers & make sure you ask the rep to make a note on the account writing you called in to change the number & give you the interaction number. Or you could do it over the computer.

[WiseD · Accepted solution]

There are actually 2 addition ways to update and confirm your entries for your my5/my10. This way you can be sure that everything is set up correctly.

From Rogers.com/signin

1. Sign in (register your Rogers account first, if not registered).
2. Select Update MY5 or Update MY10 (Right hand side). Enter the MY5 number in the three boxes.
3. To set the number select Update MY5 or Update MY10 to save changes.

Alternatively, follow these steps from your phone:

1. Dial *611 from your phone.
2. Press option 4for Account Changes.
3. Enter Your Phone Number.
4. Verify yourself as per asked in IVR.
5. Press Option 3 for MY5 or MY10 modification.

Hope this helps,

Cheers!

[papabear43]

how do I set my10 up on line pls help

[Meowmix]

You need to sign into your Rogers. Once you are signed in You are going to look on your right. On the right it should say My10. You are able from their to add & delete numbers. You can also do it from your phone if you download the My Rogers app.

[kyle1975]

so what happens when the your "your 5/10" gets  removed online....invlountarily....I'm not interested in spending money in which I do not owe...as an affiliate or employee I"m intent on fighting this to the bone via suit or class action suit...that should be more fun....I've got enough  leverage on my own account.....there has been more than enough in this forum to play with in a class action level....astonishing that the management has been brutally incompetent in the approach of handling any issue towards the manner

[jamsky]

The same happened.to me i updated.my list and still im being charged..

[ironmanal]

I am having the same trouble. I added my10 numbers using my online ro9gers account. The next month I recieved a bill with $20 in extras and the niumbers and themost of my10 numbers were somehow removed. I know that I saved these n is my resonibility

[ironmanal]

I am having the same trouble and rogers will not creadit my account. I now that I save my10 numbers correctly. I am trying to refuse payment of the $20 additional charges. Ity is so 

[ironmanal]

No a very good customer experance having to make calls to