Rogers has had the opportunity to demonstrate that they pay attention to their customers, and have failed to even provide any kind of meaningful answer. Platitudes, and some bizarre sense of self importance, seem to prevent them from bending to customer pressure. The Canadian Telecom industry needs to be shaken up, in the same way that the US auto industry was by the competition from foreign companies. Giving the consumers a meaningful choice has lead to better products, better pricing & innovative technology. Otherwise, we'd be driving cars with 10 Mpg, 1year warranties, that looked like boxes-one size fits all. Now the US auto industry HAS to respect the consumer, let's all hope that the same happens with the Telecoms in Canada....... Respect your customers, Don't be dismissive, with your "too big for your britches" attitude!
