Android

[sugarbear41]

Hi,

I am new to android and to Rogers and have so far been fairly unhappy with the switch. The problem I am experiencing is frequent dropped calls within Winnipeg. This is not isolated to one location but has been occuring at home, on campus (btw there is a tower on campus), downtown, etc. I am a very heavy phone caller and this is very annoying to the point where I want to take the phone back...again. I consistently have 4 bars or more of signal when the calls "disconnect". What is occuring is I will be talking and all of a sudden the line goes dead. When you look at the phone it says I am still connected but there is no one there. The other line hears a bunch of scratching/static followed by silence. It drops approximately 5 times within a 1 hour phone call.

I have spoken to technical support about this issue to no avail. I have already exchanged for a new phone, changed sim cards and performed a factory reset. The phones have been stock with no apps installed other than the SMS timefix (text messages come in 5 hours late) which occurred on both phone so I am pretty sure this issue is Rogers related. Next step for Roger tech support is to perform a network evaluation which I believe will not solve the problem.

I also have a BB bold 9700 on Rogers and this DOES NOT occur with the phone. This phone was used just as extensively by myself until the captivate was released and continues to be used without this problem.

One thing I have noticed is that the signal strength in the status menu fluctuates greatly between -75 to -101 on UMTS and then decides to switch the EDGE/GPRS. It is set to automatically select the network. Seems to me that the phone is dropping the call in the switch between networks.

Am I the only person who is having these problems or is this a known issue? I do not know what to do but this phone has been pretty useless for placing phone calls.

Thanks in advance for any information.

[sugarbear41]

So I just got off the phone with rogers. They want me to try gsm only and hspa only to determine which networks are affected. The rep thinks that the network is the problem. Like I said earlier I have been experiencing this across the city even after performing a few exchanges. I have read numerous reports of iphones having this problem and it actually made the local paper. I am starting to think the network is overworked leading to the above problems. I have always had 4 bars or more signal when the calls are dropped with an average signal strength of about -85dBm.

http://www.winnipegfreepress.com/local/upgrade_makes_some_iphones_useless.html

Now my question would be how many users in Winnipeg are dropping calls over the last couple of weeks and what area of the city do the dropped calls occur in? I have not had an issue with data but then again I am a very light data user and probably wouldn't have noticed a problem.

I have dropped calls at st marys and vaughn (downtown), on campus (U of M), bison and pembina, st vital mall, and bishop and pembina. This was when the phone was set to automatically select the network.

Set to GSM only I have dropped a call at bison and pembina pretty much well immediately after answering. Set to HSPA only the calls will last longer but will eventually fail but in a random fashion.

[sugarbear41]

So now the phone will not make outgoing phone calls at all. I can receive text messages, phones calls, internet, etc. Just cannot place a phone call. I have tried GSM and HSPA only, I have tried rebooting, I have tried pulling out the sim card. Second Captivate is now officially worse than the first. Now I must wait for someone to come by phone so I can call tech support as this phone is my home and cell phone.

[sugarbear41]

Second issue of no outgoing calls spontaneously resolved itself after 24 hours. I still have to hear back from tech support about this problem. The rep we talked to didnt seem to completely understand what was going on at first.  

First issue of dropped calls still occurring but only about once per week (about the same rate I had with Telus) on GSM only. I think the phone is either having trouble switching networks during a voice call or there is a problem with the 3G/HSPA network. My first case was apparently closed so I have no idea what is going on to determine the cause of the problem.