Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field ...
Hello Community, Our technicians are always looking to spot and repair damaged equipment. If you do notice an issue or damage to Rogers-owned equipment outside of your home, you can always report it. Find out how to identify and report damaged eq...
I am so furious with Rogers , as usual, we are being held hostage and Roger's takes no accountability. On Monday, I had called Rogers (ticket#C177909305) about the NextBox that suddenly stopped working, I was told that the model we had was a problem ...
I would like to know how to get a temporary cable installed. My father lives where there is active construction and has been without tv or home phone for 8 days. I spoke to customer service and they were not able to assist. I am getting tired of the ...
All my channels are dark. All I see is a box that say "This service is currently not available. Please try again later." What's going on?
Sportsnet Pay Per View (channel 348) appears to be showing incorrect programming information.The standard definition channel (350) is showing Impact Wrestling Slammiversary 2022 at 8:00 p.m., which should be correct, while the high definition channel...
I need to move tv cable from middle of livingroom to side wall for open concept in my condo i own. The walls are all open right due to renovations and i am putting in a drop ceiling so to move cable would be easy access. Who do i contact to do this? ...
4 digital boxes at my house only 1 is working. What do I do to reset all four? Was working fine yesterday and now today only 1 is working, the others are not. ***Edited Labels***
Can someone post where I can find the pricing for Digital Cable TV and legacy High Speed Internet. All I can find online is the pricing for Ignite Internet and TV. I realize Rogers is marketing Ignite but where can I find pricing for the legacy Digi...
HelloI just found the my NextBOX 9865 is no longer recording and all recorded programs have disappeared from the list. Otherwise, I can still watch TV.I press record and it displays “Program is being recorded” but its not recorded.I read some posts a...
We've been experiencing worsening intermittent issues with our Internet and Digital TV services for the last couple of months. All of the symptoms we see are intermittent. Our cable is normally buried, although we currently (for past month) have a ...
Watching TV is impossible for quite a while now due to a large and wide black box that looks like a film camera reel roll flickering rapidly on top of the screen. The only way to make it go away temporarily is to use the remote to show the channel in...
Hello - I have Ignite internet and have the Ignite white modem, but no TV box (did not subscribe to it). I connected from teh wall socket directly to my television coax input and find I can receive some signals, including, on a sometimes intermitten...
What's going on?? TV reception is constantly freezing or cutting out, the TV picture looks wash out not in HD, been constantly rebooting, the internet is slow and unstable, the phone - they don't give any time to dial a phone number without be cut o...
Hello, my old PVR died and was replaced today. I received a new urc2125 remote and paired all devices, the TV (Samsung) and the Audio (a Technics AM/FM receiver). Here's the problem: The Technics Audio button will only work separately, not through th...
Autio on CTV timeshifted channel 581 is out of sync in toronto ***Edited Labels***
Last night there was no signal on AMC and I couldn't watch The Walking Dead.Today again there is no signal only a black screen.What happened to AMC? ***Edited Labels***
A home with two TV's and two 4642HD NextBoxes. Over the past few months FoxNews has been randomly freezing on an image and recovering 30-60 seconds later. When this happens, it happens on both TV's at the same. Rebooting the NextBoxes does not cle...
Picture quality of the Golf Channel lately is absolutely terrible. The whole picture is broken up into little squares. Even when it was better it was still way below the quality of the major networks. How is this even permitted? ***Edited Label...
CTV OnDemand hasn't been updated in well over a month. My DVR failed to record a show and I've been checking every few days ever since. Other channels seem to be updating fine, eg city, global. There's a an archived post from a few years ago mentioni...
A.M. Restart, Reboot of Digital TV. The am early morning Digital TV restart, reboot interfere's with reasonable enjoyment of Rogers Communication Digital TV subscription. Digital TV restart reboot in am substantially interfere's with my enjoyment o...
For those of you looking to return your rent to own cable and PVR boxes - don’t bother! I had store staff (multiple locations) tell me they are worth $50 each if given to “specific corporate stores”. I drove from Store to store and even had to waste ...